The document discusses the roles and responsibilities of managers. It defines a manager as someone who works with and through other people to accomplish organizational goals. Managers are classified into three levels: first-line managers who oversee non-managerial employees, middle managers who oversee first-line managers, and top managers who make organization-wide decisions. The functions of managers are planning, organizing, leading, and controlling. Additionally, managers fulfill interpersonal, informational, and decisional roles. The skills needed by managers include technical, human, and conceptual skills. Customer focus and innovation are increasingly important aspects of the manager's job. Organizations are defined as having a purpose, composed of people, and a deliberate structure.

1. 8th edition
Steven P. Robbins
Mary Coulter
PowerPoint Presentation by Charlie Cook
Copyright © 2005 Prentice Hall, Inc.
All rights reserved.

2. Mukhamad Najib
Email : mnajib23@yahoo.com
Twitter: @najib23

3. Who Are Managers?
• Manager
 Someone who works with and through other people
by coordinating and integrating their work activities in
order to accomplish organizational goals.
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4. Classifying Managers
• First-line Managers • Manajer Lini pertama
 Are at the lowest level of  Berada pada tingkat terendah
management and manage the dari manajemen dan mengelola
work of non-managerial pekerjaan karyawan non-
employees. manajeriall
• Middle Managers • Manajer Tengah
 Manage the work of first-line  Mengelola pekerjaan Manajer
managers. lini pertama
• Top Managers • Top Manager
 Are responsible for making  Bertanggung jawab untuk
organization-wide decisions membuat keputusan organisasi
and establishing plans and dan menetapkan rencana dan
goals that affect the entire tujuan yang mempengaruhi
organization. organisasi secara keseluruhan.
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5. Managerial Levels
Exhibit 1.1
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6. Effectiveness and Efficiency in Management
Exhibit 1.2
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7. What Do Managers Do?
• Functional Approach
 Planning
 Defining goals, establishing strategies to achieve goals,
developing plans to integrate and coordinate activities.
 Organizing
 Arranging work to accomplish organizational goals.
 Leading
 Working with and through people to accomplish goals.
 Controlling
 Monitoring, comparing, and correcting the work.
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8. Management Functions
Exhibit 1.3
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9. What Do Managers Do? (cont’d)
• Management Roles
Approach
 Interpersonal roles
 Figurehead, leader, liaison
 Informational roles
 Monitor, disseminator,
spokesperson
 Decisional roles
 Disturbance handler,
resource allocator, negotiator
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10. What Do Managers Do? (cont’d)
• Skills Approach
 Technical skills
 Knowledge and proficiency in a specific field
 Human skills
 The ability to work well with other people
 Conceptual skills
 The ability to think and conceptualize about abstract
and complex situations concerning the organization
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11. Skills Needed at Different Management Levels
Exhibit 1.5
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12. Management Skills and Management Function Matrix
Exhibit 1.7
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13. How The Manager’s Job Is Changing
• The Increasing Importance of Customers
 Customers: the reason that organizations exist
 Managing customer relationships is the responsibility of
all managers and employees.
 Consistent high quality customer service is essential for
survival.
• Innovation
 Doing things differently, exploring new territory, and
taking risks
 Managers should encourage employees to be aware of
and act on opportunities for innovation.
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14. Changes
Impacting
the Manager’s
Job
Exhibit 1.8
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15. What Is An Organization?
• An Organization Defined
 A deliberate arrangement of people to accomplish
some specific purpose
• Common Characteristics of Organizations
 Have a distinct purpose (goal)
 Composed of people
 Have a deliberate structure
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16. Characteristics of Organizations
Exhibit 1.9
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17. The Changing Organization
Exhibit 1.10
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18. Universal Need for Management
Exhibit 1.11
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