Communication Skills (Comprehensive) PowerPoint Presentation 171 slides with 10 diagrams/ charts and 12 high resolution photographs Participant Handout and Communication Skills Glossary with 55 terms
Communication PowerPoint (Comprehensive)
PowerPoint Presentation 171 slides
with Participant Handout
The foundation of all skills revolves around effective communication in today's professional world. Two definitions of communication are: The exchange of thoughts, messages, or the like, as by speech, signals or writing and; to express oneself in such a way that one is readily and clearly understood.
PowerPoint Presentation Content Slides Include:
• Learning objectives of this presentation
• Definition/s of communication
• Etymology
• Communication model
• Model definitions (6 points)
• Noise (5 points)
• Feedback (5 slides)
• Types of communication (4 points)
• Communication technology (3 points)
• Organizational communication (15 points)
• Workplace communication (6 slides)
• Communication formations (3 charts)
• Verbal vs. Nonverbal (3 slides)
• The advantages of effective communication (6 points)
• Keys to effective listening (10 points)
• Barriers and gateways to communication (10 points)
• Communication and culture (12 points)
• Communication that means business (7 slides)
• Effective listening (9 points)
• Criticism (10 points)
• Techniques for listening (8 points)
• Communication across cultures (12 slides)
• Critical factors:
• Attending (6 slides)
• Eye contact (7 points)
• Posture (7 points)
• Building listening skills (9 points)
• Actions steps (16 points)
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W.H.Bender Quote 62 - Always strive to be a Hospitality Service professional
Communication Skills (Comprehensive) PowerPoint Presentation 171 slides with 10 diagrams/ charts and 12 high resolution photographs Participant Handout and Communication Skills Glossary with 55 terms
3. readysetpresent.com
Program Objectives
( 1 of 3 )
3
Identify steps in taking responsibility for your own
communication
Explore the use of words, tone of voice, and body
language in communication
Compare “telling” and “asking” questions styles in
solving problems
Identify ways to establish rapport in
communication
Communication
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Program Objectives
( 2 of 3 )
4
Recognize and understand the power of
communication
Understand how problems develop due to poor listening
skills
Identify specific communication problems, and apply
treatments
Learn techniques to manage and ensure proper
communication
Communication
5. Program Objectives
( 3 of 3 )
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Enhance your knowledge of nonverbal
communication
Apply what you learn to the written word
Practice, role-play, discuss, and problem-solve
Communication
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Definition of Communication
( 1 of 2 )
8
The exchange of
thoughts,
messages, or
the like, as by
speech, signals
or writing
To express
oneself in such
a way that one
is readily and
clearly
understood
Communication
13. readysetpresent.com
Sender: The person who transmits
the message
Encode: The creation and coding of
the message
Receiver: The person who has the
message transmitted to them
Model Definitions
( 1 of 3 )
Communication
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