Take a look at your latest insurance policy—you should easily be able to find and understand what you can and can’t claim. No longer are these documents full of gobbledygook, tiny print, and lists of exclusions that you need a legal degree to understand.
And it’s not just insurance companies. Pharmaceutical companies (check the leaflet inside a recent prescription medicine), some government departments, utility companies, and others (even lawyers) are changing the language they use when communicating with their customers to ‘plain language’.
In this session, I’ll cover the main guidelines for writing in plain language, the benefits to your organisation and your customers, and share lots of examples and tips for making your messages clear.
A clear concise message, written for the reader and in the right tone of voice:
Written so that readers can easily understand and use the information.
Removes jargon and unnecessary official, legal, or bureaucratic wording.
Replaces lengthy complex sentences with concise ones.
Pays attention to design and layout of documents to make them as accessible as possible.
Suitable for all types of communication.
Sentence
A complete statement that can stand by itself
Typically has one main idea
Paragraph
A group of one or more sentences
Typically deals with one subject
NOTE: Not necessarily simple words—just words the reader will understand.
NOTE: Not necessarily simple words—just words the reader will understand.
Let’s destroy some grammatical myths
If it makes your sentence clearer, don’t worry about ‘bad’ grammar. This doesn’t mean you should break these so-called ‘rules’ all the time – just when you want to make a sentence flow better.
Guess what?