Customer Service
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Rajiv BajajSeguir
11 de Jul de 2010•0 gostou•10,237 visualizações
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Customer Service
11 de Jul de 2010•0 gostou•10,237 visualizações
57 gostaram
Seja o primeiro a gostar disto
mostrar mais
visualizações
Vistos totais
0
No Slideshare
0
De incorporações
0
Número de incorporações
0
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Customer Service - Going beyond satisfaction. It is no longer enough to have merely satisfied customers. One has to look beyond satisfaction in order to retain customers in today's world.
Rajiv BajajSeguir
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Customer Service
- Customer Service: Going Beyond Satisfaction A Presentation by Rajiv Bajaj
- Who Is A Customer ?
- What do Customers Want?
- Quality as… Excellence
- Amount of Quality High Low
- Types of Customer Service
- Customer Service Attitude
- The Choice is YOURS OR
- The Ten Commandments of Customer Service
- Handling Complaints
- L.E.A.R.N.
- Don’t Lose Sight of The Service-Profit Chain Good Service – Satisfied Customers Higher Sales High Revenue/ More profits Higher Incentives/Bonus to Employees Service-oriented employees
- Questions ?