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Total ITSM Presentation

  1. Total ITSM Irving, TX Presenters Mr. Raj Shekhar - Business Development Manager Mr. Sreedhar Reddy - Sr. Sales Engineer “Cherwell Service Management® and the Cherwell logo are trademarks or registered trademarks of Cherwell Software, Inc., in the U.S. and may be registered or pending registration in other countries. All other trademarks, trade names, service marks and logos referenced herein are the property of their respective owners/companies.” “ITIL® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. PinkVERIFY™ is a trademark of Pink Elephant, Inc.”
  2. MNCL, Inc. & Total ITSM Established 2005 150 Employees across 40 states BMC Remedy Consulting IT Service Management Custom application development Custom implementations
  3. Gartner Report: Vendors are being selected not because of core service management functionalities, but for: Flexible Licensing models & Hosting Breadth of ITSM tool offerings Full suite of ITSM modules, integrated CMDB Robust reporting (currently #1 complaint) Ease of implementation Out-of-the-box ITIL best practices Low total cost - including on-going maintenance Ease of integration with other technologies
  4. Forrester recognizes Cherwell as an “emerging leader” in ITSM based on: Scalability and functionality Rapid implementation Solid product functionality and features Very competitive price.
  5. The Cherwell difference Full suite of ITSM modules, powerful CMDB. Easily customize and configure to meet your needs. Real-time metrics and dashboards. SaaS or on-premise, flexible licensing. Access anytime, anywhere. Easily integrates with third party applications. Be up-and-running within weeks – not months.
  6. Who is using Cherwell? Cherwell Software has over 400 satisfied clients in industries such as financial services, healthcare, retail, manufacturing, education and telecommunications.
  7. 11 PinkVERIFY™ Out-of-The-Box ITSM Processes  Incident Management  Problem Management  Change Management  Request Fulfillment  Event Management  Deployment Management  Service Asset Management  Service Level Management  Service Catalog Management  Service Portfolio Management  Knowledge Management
  8. Codeless Configuration The reality of business is that things change – often. Utilize software that can change with you. Intuitive wizards and simple drag-and-drop functionality allow you to easily modify the comprehensive suite of ITSM processes to match your unique requirements today, and tomorrow. With Cherwell’s Codeless Business Application Technology (CBAT), you never need to write a line of code or script.
  9. Metrics and Reporting Use the powerful built-in Cherwell Report Writer™, dashboards, query-and-export mechanisms, Excel® merge, etc. to report against any Cherwell data or even link external data from other systems. Leverage your investments in existing business intelligence solutions such as Crystal Reports Writer® or Microsoft® SQL Reporting Services.
  10. Real-Time Dashboards Executives, managers, and end-users can all use easy-to- configure widgets to create tailored dashboards with real-time information that addresses their specific metrics, such as service status, crossed thresholds, and active requests.
  11. Smart Devices & Native iPhone iPad App. Access your data anytime, anywhere from mobile devices Use Cherwell's iPhone Application to receive real-time data, stay informed, and increase effectiveness.
  12. SaaS or On-Premise Subscribe to licenses and let Cherwell provide convenient, secure hosting. Cherwell allows for complete portability - you may change your hosting environment at any time. Subscribe to concurrent licenses on a pay-as-you go model or purchase perpetual licenses.
  13. Licensing Options Reduce required licenses by 50-75% using concurrent versus names/dedicated licensing. With Cherwell concurrent licensing, team members utilize a license only while working within the application. Cherwell’s concurrent licensing model includes 11 PinkVerify™ ITSM processes plus any processes you create yourself. With Cherwell, you can subscribe to licenses on a pay-as-you go model or take advantage of your capital budget and purchase perpetual licenses.
  14. Seamless Upgrades Upgrades should not be more painful than your original implementation. Simply run the installer, choose to upgrade, and in minutes you are back up and running with the new version. Cherwell’s metadata Platform as a Service (PaaS) retains your configuration with every upgrade.
  15. Fully Integrated Processes All of the processes are fully integrated, providing a comprehensive view of the relationships between incidents, problems, requests, etc. Intuitive wizards and drag-and-drop functionality allows you to quickly and easily modify the processes to match your specific business requirements.
  16. External Application Integration With Cherwell, there is no need to purchase additional plug-ins or APIs to integrate with third-party applications. For more advanced integrations, Cherwell has extremely complete .NET Web Services APIs. Integrates with external directory services such as LDAP Microsoft® Active Directory, Novell® eDirectory and other open source / commercial implementations.
  17. Outlook Integration View, modify, and create records directly from Outlook®. You never have to launch a separate application. Immediately see when an Outlook message is linked to a Cherwell record, and execute arbitrary actions against the record straight from the Outlook UI.
  18. Social Media Integration Cherwell Service Management provides a complete framework of actionable integrations to a multitude of social media sources. Simple One-Step™ actions allow you to notify customers via e-mail or Twitter®.
  19. Graphical Process Manager Forget programming. Cherwell’s intuitive drag-and-drop functionality allows you to graphically create event-driven business processes. Visual cues provide detailed information alerting you of conflicts, dependencies, and routing.
  20. Automate Actions with One-Steps Cherwell One-Steps allow you to quickly and easily print reports, launch programs, send email, create business objects, tweet, and more! One-steps can be launched manually, or can be launched automatically based on system events or a regular schedule.
  21. Visualization Manager View your data in a graphical, hierarchical format in order to recognize the relationships between all of your business objects.
  22. Self Service Portal Reduced your service desk volume by as much as 65% Streamline and automate common service requests Technicians can quickly review, approve, and communicate to end-users the status of the request
  23. Customer Surveys Easily collect feedback from your customers regarding your support teams’ performance, allowing you to address issues immediately. Team leaders, managers, and directors can incorporate survey results into their dashboards.
  24. For additional questions or to schedule an on-site custom demo please call Office: 972-518-2100 Cherwell Email: