1. Raghavendra K S
#500, Groundfloor
A-Sector,YelahankaNewTown
Bangalore-560064
Email:raghavendra.subbarao@rediffmail.com
Contact no:9845930699
Personal Profile:
An overall 8 years of experience inBPS and Businessoperations.
Educational Qualification:
Completed BscElectronics,Bangalore University
Knowledgeof MicrosoftEXCEL
Work Experience:
Knowledge Life Insurance, SAPCRM Salesand Marketing, Customerservice Executive
TATA consultancyServicesFrom Nov 2008 to till date
TOYOTA FINANCIALSERVICES 2015 Dec Till today,
Role: Customerservice Executive
Job Description: Collections
List activities,
I am responsibleforthe collections. Handlingthe portfolioof,Karnataka, Andrapradesh, &
Telangana,
 Interactingabout1000 Customersina month,
 Anda collectionon about 2 Cores perMonth,
 Andinteractingwith6 agencies,2DSMG Managers
 PreparingMIS report on daily,Basics
 List of activatesI will doawarenesstocustomer,sending Statementof accountsto agencies
dependingontheirrequirement,andforce closerlettertoagencies.

2. Data Quality Controlleron CustomerRelationshipManagementfor SAP Global Region.
Job Description
 Responsible foroverallcustomerfacingrolesexposure toproductmanagement,business
development,operations&marketing
 Playinga vital & supportive role inlaunchingandmanagingstrategicprogramssuccessfullyin
distinctareas
 Beinga pointof contact fromthe frontendand the backendprocessingteams
 Aimto achieve the overall numbersforthe monthrespective of quality.
 Gettinga overall marketviewbystudying,analyzingbeforelaunchingthe programindistinct
areas.
 MaintainingvariousTrackersmatrix andupdatingthe same (ActionItem, Issue Tracker,Agent
Feedback,
 Preparingweekly&Monthlyreview presentationsandhostingthemtothe management.
Gettingincallswiththe Central ops forany qualityrelatedissuesandtheirrootcause &
measures
 Interactingwiththe Operationsandgettingthe Territorymappingdone
 Team meetingtakendailytogetthe fieldinputs,bestpractise,productivity&quality
 Aimto achieve the overall numbersforthe monthrespectiveof quality.
 Data Extraction,
 UploadcustomerData,
 Creatingandupdatingmasterdata of customersinCRM,
 In depthknowledge onSalesandmarketingcycle
 Supportingsalesteamof SAPtoreach customer,UpdatingfeedbackinCRM
 Maintenance of SAPCustomerRelationManagement(CRM) database
 Have hands onexperienceonSAPCRM, SegmentBuilder,Uploadtool,MassUploadTool,DPE,
UPM, SAM,D&B & DIB Tools.
 Actionon data cleansinganddatareportingrequest
 Responsible inon-time deliveryof workwithminimal errors(100% quality)
 Data Quality ChecksandrunningAuditReportstomaintaindatavalidityandintegrity
 Creationof Leads.
 Creationof Opportunities
 Ensure Stakeholdersatisfaction
 InvolvedinhandlingclientspecificProjectslike ReportingandUpdatingbusinessinformation
usingtoolslike Zoneorder,ZDQA andSA38 in preparingreportsforleads,opportunitiesand
activities
 I usedto handle special projectsinthe team
 I usedto handle weeklyreportsandattendingclientcall

3. Life Insurance (AllianzLife Insurance) TATA consultancy Services
My Roles Purpose:
KeyResultAreas
• Keptan eye onProcessImprovement,developedandimplementedQualityManagement
• Conductedgapanalysisandmappedareasof improvements;monitoredprocessimprovement
projectstowardsincreasingefficiency,productivityandreducingtimelines
ProvidesSupportforactivitiesrelatedtoreportgeneration –MIS
Promoting Quality:
Collette the samplesfromthe internal revised request,understand the objective andplanthe Quality
Assurance Work.Run QualityChecktoensure dataSensitivity
Collate datainthe desiredformat(Chart/Graph Presentationasspecified)
Crosscheck the deliverable basedonguide lines,Analyze dataandProvide Insights.
Lapse withthe clienttoprovide/requestclarificationsasrequired.
CustomerService DeliveryOperationsConductQualityCheckinSamples/CompleteData
Knowledge Management:
MaintainDocumentsof learningona regularbasisforfuture reference,TrainotherProcess
Audit & Complains:
Maintainclientand Corporate recordsfor AuditsasperClient/TCSrequirementsAdhere tocompliance
requirementsattendcomplainsTraining
TATA ConsultancyServicesTenure (25June 2007 to 22 Nov 2008) Joined asan HR Associate.Beinga
part of HR recruitmentteamIgot an opportunitytointeractwithintervieweeandcollectdocuments,
Verifyingandupdatingthe documentsandupdatingdatabase,generatingofferletters&Employee ID
Creationthese are some of the mainactivities.(Tamalespayroll)
I herebydeclare thatthe informationgiveninthisdocumentistrue andcorrectto the Best of my
knowledge.With WarmRegards (K S.RAGHAVENDRA)