Becoming transformational leaders requires consistent examination of how to become your best self. Learn collaborative communication techniques, gain perspective of peers on your engagement skills and strengthening your emotional intelligence to better engage team members and excel in the workplace.

1. Emotional Intelligence
and Your Leadership RoleJewel Daniels Radford

2. Communication
Defining Communication
…Skilled Communicators
…Communicating Effectively
•Your best
•Your worst

3. Emotional Intelligence
The ability to…
 Understand the needs and feelings
of oneself and other people
 Manage one’s own feelings
 Respond to others in appropriate
ways

4. Emotional Intelligence
Barriers to Leadership
 Insensitivity to others, abrasive, intimidating, bulling
style
 Cold, aloof, arrogant
 Betrayal of trust
 Over-managing – Failing to delegate, build a team
 Overly ambitious – playing politics
 Failing to staff effectively
 Unable to think strategically
 Unable to adapt to boss with a different style

5. Emotional Intelligence
Why is EI / EQ Important?
 Knowledge and relationship are the
currency of the new economy
 EQ links job and bottom line
performance

6. Emotional Intelligence
EQ is the ability to recognize and understand “emotions”
[yours and those of the people you interact with] and the
skill to use that awareness to effectively manage yourself
and your relationships with others!
EQ is a major indicator of achievement. it explains why
individuals with similar intelligence can reach vastly different
levels of success in their professional and personal lives.

7. Emotional Intelligence

8. Emotional Intelligence
 Self-Awareness—The Ability to Recognize Your Own
Emotions as They Happen and Understand Your General
Tendencies for Responding to Different People and Situations.
 Social Awareness—Recognizing and Understanding the
Emotions and Perspectives of Others.
 Self-Management—Using the Awareness of Emotions to
Chose What You Say and Do to Positively Direct Behavior.
 Relationship Management—Using Awareness of Emotions
and the Emotions of Others to Manager Interactions
Successfully

9. Emotional Intelligence

11. Emotional Intelligence
SUCCESS STORIES

12. Emotional Intelligence

14. How Do You Achieve It?
Increasing Self Awareness:
 Learn to “step outside yourself!
 Watch and listen to your emotions and
responses carefully and consistently;
 Track tendencies in emotionally charged
situations and learn how your emotions are
affected by different people and situations.
 Understand what it is about the person or a
situation that elicits your reaction/response.

15. How Do You Achieve It?
Self Management:
 Pause—take time to analyze and problem solve
before responding to significant challenges!
 Learn to catch your emotions before they
initiate!
 Plan & prepare for difficult situations from what
you’ve learned from self awareness.
 Discipline yourself! learn to reshape & direct
your reactions!

16. How Do You Achieve It?
Social Awareness:
 Empathize!
 “Tune-In”— Focus and Maximize Your Powers of
Observation on the Emotions, Actions and
Reactions of Others.
 Ask, Listen and Learn what Other People are
Feeling.
 Look into and Understand their Perspectives and
Sensibilities.
 Determine the Factors that Influence them
Positively & Negatively

17. Success Steps
 Conduct a “personal inventory.”
 Analyze the setting & identify skills needed.
 Enlist trusted friends.
 Focus on a few competencies.
 Practice, practice, practice.
 Be observant and reflective.
 Don’t expect immediate results.
 Learn from your mistakes.
 Acknowledge your successes.

18. EQ Development
Questions:
•Self-Awareness
•Self-Management
•Social Awareness
•Relationship Management

19. Communication
Barriers
• Experience
• Emotions
• Background
• Attitudes
• Culture
• Subject Knowledge
• Prejudice
• Mood
• Wording
• Education
• Noise Level
• Ambiguity
• Perceptions
• Non-verbal
messages
• Hearing difficulties

20. Interpersonal
Communication Skills
• Stay focused
• Listen carefully
• See things from other’s perspective
• Take responsibility
• Balance criticism with empathy
• Seek compromise
• Step back
• Stay committed
• Watch the you & I
• Seek help when
necessary
• Reward and affirm
• Understand and impact

21. Asking Questions
There are two kinds of questions:
• Open
• Closed
There are five ways to probe other people:
• Ask an open question
• Pause
• Reflective or mirroring question
• Paraphrasing
• Summary question

22. Listening Skills
Active listening has three stages:
• Non-verbal
• Cues
• Paraphrasing, clarifying, and
summarizing questions

23. Listening Skills
Time for a Quiz

24. Johari Windows Exercise
Open
1
Partially
Open
2
Partially
Open
3
Hidden
4
Known to Others Not Known to Others
Known to Oneself
Not Known to
Oneself

25. Frame of Reference
• Your frame of reference is made up of your beliefs,
assumptions, values, feeling, judgments, emotions, advice,
moods, thoughts, and stress levels.
• Is personal and deeply imbedded making it difficult to practice
suspending it.
• When you are dealing with others, stop and look at things from
their perspective.
• Cease judgment – attempt to walk in the shoes of others.

26. Five Approaches to
Relationships
• Mystery-Mastery
• Structural
• Sympathy-Supportive
• Empathy-Collaborative
• Mutual-Confrontative

27. Focused Leadership Plan

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