La gestión del conocimiento: la Web 2.0, Redes Sociales, y otras herramientas

Knowledge Management: Web 2.0, Social Networking, and Other Tools of the Trade Stan Garfield HP Services Consulting & Integration April 23, 2007

My Job: Knowledge Manager Source: Amazon.com There’s a lot of pressure being master of all knowledge! ,[object Object],[object Object],[object Object]

Answers Source: Wikipedia Source: Barnes & Noble

Preparing to be a knowledge manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

What I do as a knowledge manager ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Source: Malcolm Gladwell

[object Object],Why manage knowledge? 1. Prevent redundant effort

Why manage knowledge? 2. Avoid repeating past mistakes ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Source: SIKM Leaders Community Why manage knowledge? 3. Take advantage of what others already know ,[object Object],[object Object],System Integrators KM Leaders

How to Do Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object]

Share ,[object Object],[object Object],[object Object],Source: Warner Brothers

Share: HP users help each other out Source: HP ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Innovate: basketball stats ,[object Object],[object Object],[object Object],[object Object]

Reuse: how to invert a matrix ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],or, Reuse someone else’s: CALL MATRIXINVERT (A,N,INDX) ,[object Object],[object Object]

Collaborate: Boy Scout Camporee ,[object Object],[object Object],[object Object],[object Object],[object Object]

Learn ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Learn ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object],[object Object],[object Object],[object Object],S hare, I nnovate, R euse, C ollaborate, L earn SIRCL

Personal Knowledge Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Knowledge Management Components classification metrics & reporting management of change workflow valuation social network analysis appreciative inquiry storytelling blogs wikis podcasts syndication &aggregation social software external access workflow applications process automation e-learning subscriptions points tracking reporting knowledge help desk goals & measurements incentives & rewards People culture & values knowledge managers user surveys social networks communities training documentation communications Technology user interface intranet team spaces virtual meeting rooms portals repositories threaded discussions expertise locators metadata & tags search engines archiving Process methodologies creation capture reuse lessons learned proven practices collaboration content management

Test your knowledge: Which Web 2.0 tool would you use for each of these? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Web 1.0: about 12 years old – Search is the “ killer app“ of KM Source: Google

Web 2.0: Threaded Discussions – MSU Advertising Association Source: MSU Advertising Association Listserv Discussion Board Search Events

Web 2.0: Blog – Dave Pollard: How to Save the World Source: http://blogs.salon.com/0002007/2004/02/26.html#a642 Personal Knowledge Management Blogroll Tagging

Web 2.0: Wiki – KMBooks Source: http:// kmbooks.wikispaces.com / I added a link to my web site

Web 2.0: Podcast – HP internal KM Source: HP

Web 2.0: Social Networking Sites LinkedIn Facebook MySpace

Web 2.0: Virtual Worlds – Second Life Source: http:// adcentered.typepad.com /

Test your knowledge: Answers ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Learning More: KM Home Page http:// stangarfield.googlepages.com /

Learning More: KM Blog http:// www.hp.com/blogs/garfield Source: HP

Learning More: Ark Group Report http://www.ark-group.com/home/publication.asp Source: Ark Group

Start Your KM Journey: Advance Your Knowledge to Transform Your Life Source: Kathy Garfield

La gestión del conocimiento: la Web 2.0, Redes Sociales, y otras herramientas

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La gestión del conocimiento: la Web 2.0, Redes Sociales, y otras herramientas

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