This is my final presentation for a project for Capability Scotland. We were trying to make their youth volunteering force more sustainable.

1. iVolunteer: Sustainable Youth Volunteering IlyaPerchikovsy, Leanne Butler, RachelShadoan, and NehaThakurdesai

3. Grow and evolve

4. Can play many roles in Capability

5. Fresh perspectives

6. Knowledge of new technologies

7. Willingness to try new things

8. Free advertising

9. Large social networks

11. Young Volunteers Need Capability So They Can: Gain experience “I would volunteer doing something that might eventually become my job” Justin, 21, Non-volunteer “develop skills to your later benefit “ Mark, 22, Former Volunteer “Volunteering gave me a new experience” Mark, 22, Former Volunteer

12. Young Volunteers Need Capability So They Can: Build community “A lot of my friends did it (volunteered) after I started." Elizabeth, Former Volunteer “I like the people. I have made a lot of friends.” Alistair, Capability Volunteer “I like bringing everyone's ideas together” Julia, Capability Volunteer

13. Young volunteers are attracted to or repelled from CS by specific considerations Time Commitment Resonance Career Benefit Social Interaction

14. Fieldwork Non-volunteers Volunteer Managers Looking Former Volunteers Active Volunteers 5 Not Looking 3 28 Capability Service Users Looking 2 Advocating volunteering Former 2 Current 2 3 4 49 Total Interactions

15. Personas Vividly demonstrates key observations Created from rich interaction Fictional characters

16. How Young Volunteers Consider Capability Scotland

17. 4th year Meet James Garrigan undergraduate finance student James is a 3rd year undergraduate finance student highlyfocused goal oriented studying for financial certification

18. Heather James’ girlfriend Duke of Edinburgh Capabilityshop volunteer

19. establish himself recessionanxiety get a job lots ofloans

20. Heather invites James to volunteer in the shop with her considers her offer, but declines no spare time doesn't match career goals

21. Heather volunteers Career Benefits Time Commitment Resonance Social Interaction Shop volunteering does not further finance career Not enough spare time James’ Considerations

22. Meet Sophie Campbell first year undergraduate student visual communication

23. “I love myfriends, I always have something to do” Sophie enjoys meeting new people and having unique experiences

24. Sophie wants to build CV aquireexperience develop skill set Explore potential careers

25. friend, 4th year placement Capability service center One of Sophie’s friends volunteering will take time away from friends volunteer vacancy Capabilitycommunication team Opportunity to build CV andgain experience.

26. Sophie’s Considerations Learn new skills Explore communication careers Friend volunteers Builds CV Career Benefits Time Commitment Resonance Social Interaction Takes time away from socializing Doesn’t know much about Capability

27. Meet Liam Wallace 6th year high school student class president last year likes tutoring his peers

28. School free time Wants to do something worthwhile high schoolarranges volunteering at Capability

29. "I like helping people reach their goals.” Wants to teach computers at Capability

30. Liam’s Considerations Likes to see people reach their goals School volunteers with Capability Wants to invest time valuably Volunteer opportunity matches personal interest in computers Work in teams Career Benefits Time Commitment Resonance Social Interaction

31. General Considerations

32. offers something meaningful to do fits my schedule putting my free time to valuable use Career Benefits Time Commitment Resonance Social Interaction “I can’t be bothered,” Wesley, 23, Non-volunteer volunteering is not valuable “It’s a big commitment” Anthony, 18, Seeking volunteeering conflicts with other commitments “Young people are very busy,” Jacob, Volunteer Manager do not have enough time

33. family or friend is disabled/ service user relates to hobby/ personal interest potential volunteer is disabled/ was service user engaging family or friend is staff or volunteer Career Benefits Time Commitment Resonance Social Interaction lack of awareness does not interest me “My main deterrents… the fact that my friends were not doing [volunteering]” Mark, 22, Former Volunteer peer negativity

34. Grow professional network Being disabled myself, volunteering gives me experience in the world of work. Regina, Capability Volunteer Gain transferable skills Explore potential careers Gain work experience Career Benefits Time Commitment Resonance Social Interaction Professional detour I see career as more important. I’ve got bills to pay… it makes it impossible to volunteer. Justin, 21, Non-volunteer Perceived low professional value Not meet anyone beneficial

35. builds confidence I wanted to meet new people Mark, 22, Former Volunteer volunteer with friends/make new ones Ideally you want it to be sociable, and meet new people Mark, 22, Former Volunteer Career Benefits Time Commitment Resonance Social Interaction takes away time from friends difficult / uncomfortable emotionally and otherwise

36. Insights and Recommendations

37. Develop an online calendar listing events and opportunities Make Facebook events for volunteer opportunities/events Make event schedules accessible Students need volunteering to be a flexible commitment that fits their busy schedules Create flexible opportunities Offer one-off volunteer opportunities Offer summer internships Target prospective volunteers with spare time Partner with educational institutions Gap-year students Sync opportunities with university/school schedules 5th and 6th year high school students Advertise placement opportunities in universities and schools

38. Turn passionate volunteers into ambassadors Positions that play to personal hobbies and interests Post videos online of testimonials from volunteers, service users, and staff Leverage attachment to Capability Develop opportunities that accommodate personal interests and enable new ones Opportunities matched to personal interest attract youth volunteers & create attachment Rotate responsibilities and activities to allow volunteers to try new things Look for candidate volunteers who are already looking for you-but don’t yet know it Find strong candidate volunteers whose interests relate to the kinds of opportunities at Capability

39. Career benefit testimonials from former volunteers Vast range of opportunities available at Capability CS LinkedIn Profile Volunteer to career opportunities Showcase Career Impact Rebuild self-esteem diminished in trying to secure a job Explore potential future careers Young volunteers want volunteering to benefit their future careers Target credit crunch unemployed Target youth uncertain what they want to do Gain CV citable experience Create opportunities that develop skills Create confidence to work both independently and in teams Offer opportunities to assume leadership and responsibility

40. Exploit Web 2.0 technologies Foster communication Working with old friends or making new ones motivates young volunteers Create easy way for volunteers to connect with each other, service users, and staff Make volunteering social Recognize volunteer achievements with parties Hold fun events for the friends and family of volunteers Host periodic Capability community social events Offer one-off events for special occasions such as birthdays or memorials