A long queue in banks is not something new. We are sure everyone must experience it. But the question is, are banks doing anything to minimize it? Through this infographic, we are trying to highlight some of the main strategies that can be adopted by banks in order to minimize the waiting frustration. Do check it out!

1. +6583172205
Queuing experiences can be pleasant when our minds aren’t
focused on the queue. Digital Signage can not only inform
customers of banking services and promotions but also acts as a
form of entertainment, thus reducing the perceived wait time. It can
be wall-mounted at the branch nearby waiting areas
How Banks Can
Minimize Customer
Waiting Frustration
The customer will walk in tap in name, and purpose for visiting
that day at the digital kiosk terminal located near the entrance.
Customers are placed in a virtual queue. When it’s their turn,
staff calls them to the counter to be assisted.
""Customers who visit a bank want
to get in and out as fast as
possible so they can get on with
their day"
Allowing customers the opportunity to queue jump can cause
annoyance to others who’ve waited fairly. The virtual queue is
orderly in that it exemplifies first come, first serve.
As per studies, The average bank
queue is more than 20 minutes.
Sometimes, it even lagged as long
as 40 minutes.
Promote ‘QUEUE FAIRNESS’
What Banks can do?
Install Digital Kiosk
Entertain Your Customers
https://qwaiting.com/
info@qwaiting.com