Question Point Clinic 200509

QuestionPoint Clinic Quick Tips Christine Jones & Susan McGlamery OCLC Birmingham 20th May 2009

Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Handling Multiple Patrons ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Referring Questions ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

The Knowledge Base (KB) ,[object Object],[object Object],[object Object],[object Object],[object Object]

Patron Accounts ,[object Object],[object Object],[object Object],[object Object]

Reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Reports ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

[object Object],[object Object]

Contact Details ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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