This is the presentation I gave for the Social Connections event II in Cardiff. It's about the IBM Connections implementation that e-office has done for LeasePlan.
6. 30 countries
6000+ employees
1.4 million cars
Finland
Netherlands Norway
Sweden
United Kingdom Germany
Ireland Denmark
Belgium Poland
France Luxemburg Romania
Greece
United States Switzerland
Portugal Spain Turkey
Italy Austria Hungary
Mexico
Czech Republic Slovakia
United Arab Emirates India
Brazil
New Zealand
Australia
Number of vehicles excludes cars managed by QEK and other activities within LeasePlan Corporation
12. LinkedPeople timelines
Q4 2008 Jan 2009 – Sept Q4 2009 May 2010
2009
• Initial • Pilot • Web 2.0 • approval EMT
investigation strategy • start project
by ISA based
on Gartner
research
15 November January 2011 Sept 2011 rollout
2010 finished
• first entities • EMT approval • install Global
live global rollout domain
• upgrade 3.0 manager
PAGE 12
26. LinkedPeople
Owner
(Communications)
LinkedPeople
Manager
MD entity 1 MD entity 2 MD entity 3
Domain Manager Ambassadors Domain Manager Ambassadors Domain Manager Ambassadors
Community mngr Community mngr Community mngr
Community Mngr Community Mngr Community Mngr
... ... ...
27. implementation planning
Activity Week
No.
-3 -2 -1 0 1 2 3 4 5 6 7
1
MD contacted by the GPT Project
X
manager
2
Domain Manager/ambassador
X X
Recruitment
3
Access employees to LinkedPeople X
4
Implementation Management training
X X
package
5
Implementation Introduction package X X
6
Implementation user training package
X X X X
phase 1
7
Implementation user training package
X X X X
phase 2
8
Completion and deployment sign off X
Page 27
28. overview of materials
• welcome e-mail messa
• posters
• floor walking do’s and
don’ts
• drop in session scripts
• training movies
• etc.
Page 28
38. • invest in adoption
• scenarios for daily
activities (wiifm)
• integration
• c-level is different
approach
• Sampson, user
adoption strategies
intro >why?>pilot>project>key points
Notas do Editor
anything in particular you would like to take home with you?
91 first lotus bp
The LeasePlan business strategy acknowledges this by stating that Knowledge Management is a critical success factor for our growth strategy – as we compete on expertise.LeasePlan competes on expertise: easier to LeasePlan (service is important)
Knowledge sharingTime saved searching for people and informationIncreased availability of relevant knowledgeCommunicationFaster and efficient communicationFewer emails, calls, meetings and travelProduct developmentReduced time to marketImproved best practice sharingLimiting re-inventing the wheelSocial capitalGreater collaborationMore knowledge retainedInnovationCreate new marketsTake market shareHuman resourcesLower training effortImproved staff retention
CommunicationVery Good, although I still think it's ironic to send flyers by land post advertising a Web 2.0 collaborative toolWIM160 people worldwide30 countriescommunicationwebinarsLessons learnedTechnicalHardwareDirectoryHumanExplain, what’s in it for meOrganizationBuzz: LinkedPeople waitinglistLinkedPeoplestructure communities (governance)
technical:- VmwareAD: 3 domain servers global catalogadoptioninvolved with the pilot group now half a department and no way to collaboratewhen is a pilot a succes?what to do with the data? keep it?positive- a waiting list of wannabees
discussion about predefined communities vs free communitieshow to position Connections vs the Intranet
Innovators 2.5%Earltadoptors 13.5 %Totaal 16 %We weten dat 10% ermee aan de slag gaat. Om de earlymajority te bereiken moet je de 6% zien te overbruggen, the chasm
collaborate in a projectcollaborate in meetings (agenda, minutes)respond to a customer questionprepare a customer visitprepare a customer presentationcollaborate on a customer proposalprepare an eventrespond to a Request for Information/Proposalrespond to a business process exceptionlook for informationask questionswork out an ideawrite a report with a teamdo researchorganise workfind expertscreate and maintain professional relationshipscommunicate with or to an audienceshare knowledge
PIMDaily activities vertaald naar scenariosDon;t focus on functionality but use cases
Begonnen met ondertekenen van Social media policyGovernancestructure we do needsome blue withyellow as the keydriver (co-creation)Legal policyDomain managersHow to set-up a community7 instruction moviesCheckingCorporate/local ownership
Implementation package presentationImplementation planning in detailGovernance structure Online survey E-mail messagesPostersPresentationFloor walking do’s & dont’sOnline presentation for Domain Managers and/or ambassadorsScript for drop in sessionsUser training packageLinkedPeople community Text examples for local newsletters
Wim vrij local versus global
WWW: 1-9-90LeasePlan: 4-16-80Over 600 communities30% closedMore and more business criticalUsage growing strong and in different ways (culture)
over 60% logs in regularly good
more than half of all the people provided a picture.if you keep in mind that 60% logs in regularly, this is huge
good:communities and forumsbadactivitiesremarkable a lot of stuff going on in the context of communities, small companies don’t use that a lot
measurement per countrytotalssuperusersetcmeasurement per communitywho can I congratulate
Technical:Plugins: dramaSso okupgrade to 3 was a big issue WAS 6 to 7invitation in language senderAdoptionkick off countries face to facecherish ‘natural’ championsscenario’s more specific for daily tasksfocus on examplesseparate management approach