1. Task Analysis

3. Surveys Interviews Focus groups Ethnography User Research Task Analysis Personas Scenarios Use Cases HTA Requirements Definition

4. Persona A composite profile of a typical user representative of a user (stakeholder) group.

5. Persona Undergraduate CGT student Name: … Age: … From: … Interests: … Typical day: … Computer/Internet use: … Relevant goals: … Relevant behaviors: …

6. Why Personas? Design for SPECIFIC individuals with SPECIFIC needs. Remember! Personas are based on research!

7. Scenario A specific story describing how a persona would interact with the product over the course of a day.

8. Scenario

9. Use case Step-by-step description of how a persona would accomplish a typical task, including system responses.

11. System displays login page

12. Brenda enters user name & password

13. System displays list of courses

14. Brenda clicks course link

15. System displays course home page

16. Brenda searches for syllabus, clicks syllabus

17. System asks: Open or Save?

18. Brenda clicks Save

19. System asks Where?

20. Brenda selects destination folder; clicks OK

22. Hierarchical Task Analysis Break-down of a typical task into the smallest sub-tasks.

23. Hierarchical Task Analysis

24. Requirements Definition List of information, features, capabilities personas require to accomplish their goals.

25. Surveys Interviews Focus groups Ethnography User Research Task Analysis Personas Scenarios Use Cases HTA Requirements Definition