14. Always start from user needs
● Ask
○ Surveys, questionnaires
○ User research sessions
○ In-product feedback
● Listen
● Observe
● Analyze
○ Behavior pattern
○ Trends
Is what they say consistent with what
they do? If not, why?
28. www.productschool.com
Part-time Product Management, Coding, Data Analytics, Digital
Marketing, UX Design and Product Leadership courses in San
Francisco, Silicon Valley, New York, Santa Monica, Los Angeles,
Austin, Boston, Boulder, Chicago, Denver, Orange County,
Seattle, Bellevue, Washington DC, Toronto, London and Online