Resume_Priyanka Sharma

Priyanka Sharma
RESUME
+91 9004048585
pinks2746@gmail.com
Linkedin.com/in/priyankasharma
Akruti Apartment, Ghatkopar (W), Mumbai.
As core Retail Professional, last 6.5 years of experience has been very enriching handling different
categories across Apparels, Non Apparels, Home and Furnishing. My current assignment has also
instilled a deep understanding of Personal Care and Organics in me.
What also adds to my experience is the rich exposure of North and South markets of India which I got
while working in Delhi and Bangalore respectively.
Always appreciated for my optimism and passion, I look for the same in my team and hence able to
make a winning team to take any challenges and turnaround the business.
CAREER SUMMARY
EDUCATION
Bachelor of Arts
Delhi University
Diploma in Aviation & Hospitality
Kingfisher Academy, Delhi
Higher Secondary Certification (HSC)
Central board of Secondary Education, New Delhi
Secondary School Certification (SSC)
Central board of Secondary Education, New Delhi
2012
2010
2009
2009
● Strong inter-personal skills
● Capable problem solver
● Highly Adaptable
● Excellent organizational skills
● Attention to Detail
● Ability to Prioritize
2007
SKILLS & STRENGTHS
WORK EXPEREINCE
Assistant Manager
Fabindia, DLF Promenade, Vasant Kunj, New Delhi
Fabindia Overseas Pvt. Ltd.
 Leadership: Looking after a lifestyle store retailing wide categories of products
ranging premium fashion-wear to handicrafts, home furnishing to furniture’s,
personal care to organics. Leading a team comprising of more than 15
individuals.
 Customer Service: Ensuring highest level of customer service and provide
customers with a positive shopping experience.
 Teamwork: Mobilizing managers and other employees in the store, to work
towards common goals.
 Math and Budgeting: Achieving financial objectives by preparing an annual
budget; scheduling expenditures; analyzing variances; initiating corrective
actions. Keeping and maintaining a budget in almost every field.
 Time Management: Effectively working with employees, customers and
management. Completing store operational requirement by scheduling and
assigning employees; following up on work results.
 Staffing: Maintaining store staff by recruiting, selecting, orienting, and training
employees.
 Coaching: Maintaining store staff job results by coaching, counselling, and
disciplining employees; planning, monitoring, and appraising job results.
 Problem solving: Handling unusual circumstances by making hard and fast
decisions.
 Feedback: Identifying current and future customer requirements by establishing
rapport with potential and actual customers and other persons in a position to
understand service requirements.
 Marketing: Determining marketing strategy changes by reviewing operating and
financial statements and sales records.
Store Manager
Planet Fashion Grande, Jayanagar, Bangalore
Madura Fashion and Lifestyle (Aditya Birla Nuvo Ltd.)
 Leadership: Headed Madura Fashion and Lifestyle’s one of the largest lifestyle
store (12,000 sq ft.) having 40 handpicked brands which showcases premium
fashion-wear for men and women. Leading a team comprising of more than 20
individuals.
 Core Team Member: Played an active role during store launch. Part of the core
Team, responsible for planning and executing the store layout, fixtures, visual
merchandising and store launching campaigns.
 Trainings: Ensuring the store staff is trained and monitoring store operations to
drive the business.
 Planning: Strategize and implement long term business goals to ensure
maximum profitability in line with the store objectives.
 Sales: Successfully accomplish the allocated sales targets within the strict
timeframe as well as handling pre and post sales operations.
August 2014 –
Current
(1 year &
7 months)
Nov 2011 -
July 2014
(2 years &
8 months)
RESUME
Priyanka Sharma
WORK EXPEREINCE
 Inventory Control: Ensuring minimum shrinkages in stocks by keeping checks on
Inventory counting done by sales associate and taking corrective actions.
 Team Briefing: Delegating work to the team members, allocating targets,
monitoring team performance through feedbacks, thereby, ensuring overall team
productivity and quality.
 Customer Delight: Monitoring overall functioning of processes, identifying
improvement areas and implementing adequate measures to maximize customer
satisfaction level.
Floor Manager
Bata, Connaught Place, New Delhi
Bata India
 Making sure the shop floor runs smoothly
 Meet the store's monthly targets and handle budgets
 Recruit and train staff
 Deal with any enquiries and complaints and monitor customer service
 Serve customers as needed
 Put together the shift roaster
 Ensuring that the products are well displayed
Trainee Manager
Wills Lifestyle, South Extension, New Delhi
ITC Limited
 Accountable for observing, analyzing & suggesting correct solutions to customers
which will be beneficial both for the customer & the Company.
 Responsible for taking care of Client Interactions, attending operations calls,
understanding the client’s need and translating them into viable business
processes.
 Supported customer support activities to resolve various issues while ensured
total customer satisfaction.
 Established and maintained healthy business relations with customer, enhanced
customer satisfaction matrices by achieving delivery & service quality norms.
 Successfully addressed customers' queries/ complaints and evolved quick
resolutions with minimum turnaround time.
Nov 2010 -
Oct 2011
(1 year)
Oct 2009 -
Oct 2010
(1 year &
1 month)
● High-energy, confident professional with an infectious enthusiasm for Retail
● A high standard of professionalism in my work
● The ability to remain calm and objective in all situations
● Able to work autonomously and in a team environment
PROFESSIONAL ATTRIBUTES
RESUME
Priyanka Sharma

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Resume_Priyanka Sharma

  • 1. Priyanka Sharma RESUME +91 9004048585 pinks2746@gmail.com Linkedin.com/in/priyankasharma Akruti Apartment, Ghatkopar (W), Mumbai. As core Retail Professional, last 6.5 years of experience has been very enriching handling different categories across Apparels, Non Apparels, Home and Furnishing. My current assignment has also instilled a deep understanding of Personal Care and Organics in me. What also adds to my experience is the rich exposure of North and South markets of India which I got while working in Delhi and Bangalore respectively. Always appreciated for my optimism and passion, I look for the same in my team and hence able to make a winning team to take any challenges and turnaround the business. CAREER SUMMARY EDUCATION Bachelor of Arts Delhi University Diploma in Aviation & Hospitality Kingfisher Academy, Delhi Higher Secondary Certification (HSC) Central board of Secondary Education, New Delhi Secondary School Certification (SSC) Central board of Secondary Education, New Delhi 2012 2010 2009 2009 ● Strong inter-personal skills ● Capable problem solver ● Highly Adaptable ● Excellent organizational skills ● Attention to Detail ● Ability to Prioritize 2007 SKILLS & STRENGTHS
  • 2. WORK EXPEREINCE Assistant Manager Fabindia, DLF Promenade, Vasant Kunj, New Delhi Fabindia Overseas Pvt. Ltd.  Leadership: Looking after a lifestyle store retailing wide categories of products ranging premium fashion-wear to handicrafts, home furnishing to furniture’s, personal care to organics. Leading a team comprising of more than 15 individuals.  Customer Service: Ensuring highest level of customer service and provide customers with a positive shopping experience.  Teamwork: Mobilizing managers and other employees in the store, to work towards common goals.  Math and Budgeting: Achieving financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Keeping and maintaining a budget in almost every field.  Time Management: Effectively working with employees, customers and management. Completing store operational requirement by scheduling and assigning employees; following up on work results.  Staffing: Maintaining store staff by recruiting, selecting, orienting, and training employees.  Coaching: Maintaining store staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.  Problem solving: Handling unusual circumstances by making hard and fast decisions.  Feedback: Identifying current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.  Marketing: Determining marketing strategy changes by reviewing operating and financial statements and sales records. Store Manager Planet Fashion Grande, Jayanagar, Bangalore Madura Fashion and Lifestyle (Aditya Birla Nuvo Ltd.)  Leadership: Headed Madura Fashion and Lifestyle’s one of the largest lifestyle store (12,000 sq ft.) having 40 handpicked brands which showcases premium fashion-wear for men and women. Leading a team comprising of more than 20 individuals.  Core Team Member: Played an active role during store launch. Part of the core Team, responsible for planning and executing the store layout, fixtures, visual merchandising and store launching campaigns.  Trainings: Ensuring the store staff is trained and monitoring store operations to drive the business.  Planning: Strategize and implement long term business goals to ensure maximum profitability in line with the store objectives.  Sales: Successfully accomplish the allocated sales targets within the strict timeframe as well as handling pre and post sales operations. August 2014 – Current (1 year & 7 months) Nov 2011 - July 2014 (2 years & 8 months) RESUME Priyanka Sharma
  • 3. WORK EXPEREINCE  Inventory Control: Ensuring minimum shrinkages in stocks by keeping checks on Inventory counting done by sales associate and taking corrective actions.  Team Briefing: Delegating work to the team members, allocating targets, monitoring team performance through feedbacks, thereby, ensuring overall team productivity and quality.  Customer Delight: Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Floor Manager Bata, Connaught Place, New Delhi Bata India  Making sure the shop floor runs smoothly  Meet the store's monthly targets and handle budgets  Recruit and train staff  Deal with any enquiries and complaints and monitor customer service  Serve customers as needed  Put together the shift roaster  Ensuring that the products are well displayed Trainee Manager Wills Lifestyle, South Extension, New Delhi ITC Limited  Accountable for observing, analyzing & suggesting correct solutions to customers which will be beneficial both for the customer & the Company.  Responsible for taking care of Client Interactions, attending operations calls, understanding the client’s need and translating them into viable business processes.  Supported customer support activities to resolve various issues while ensured total customer satisfaction.  Established and maintained healthy business relations with customer, enhanced customer satisfaction matrices by achieving delivery & service quality norms.  Successfully addressed customers' queries/ complaints and evolved quick resolutions with minimum turnaround time. Nov 2010 - Oct 2011 (1 year) Oct 2009 - Oct 2010 (1 year & 1 month) ● High-energy, confident professional with an infectious enthusiasm for Retail ● A high standard of professionalism in my work ● The ability to remain calm and objective in all situations ● Able to work autonomously and in a team environment PROFESSIONAL ATTRIBUTES RESUME Priyanka Sharma