1. SYNOPSIS
ON
`“Customer’s viewpoint for Credit Policy of Co-
operative Bank and Study of the Recovery
Procedure”
SUBMITTED BY
Preety Bansal
BBA 5TH
SEM
Roll No.:- 112261116
BABA FARID COLLEGE
DEON (BATHINDA)

2. INTRODUCTION TO TOPIC
Title of study is “Customer’s viewpoint for Credit Policy of Co-operative Bank
and Study of the Recovery Procedure”
Co-operative Bank generally gives loan for short and medium term requirement in
both rural and urban sectors.

3. NEED OF THE STUDY
1. Research study could give an idea of network expansion for capturing more
market and customer with better services and lower cost without compromising
with quality.
2. In future customer requirement could add with the product and services for
getting the edge over competitors.
3. Different parameters could be used for the purpose of new products with extra
benefits which are required by the customers.
OBJECTIVES OF THE STUDY
1. First objective is to find out various loan schemes provided by the bank.
2. To learn various aspects of loan provided by bank.
3. To know the problem faced by customers when obtaining the loan.
Research Methodology
Type of the study:
Secondary data
Surveys
Sample Size:
NO OF RESPONDENTS=50
Research approach:
Survey method
Research Instruments
Questionnaire OR Financial Statements

4. QUESTIONNAIRE
Name __________________ Age __________________________
Income_________________ Occupation____________________
Q1. Are you aware of various credit facilities of banks ?
Yes No
Q2. Which banks name comes to your mind first while availing credit facility ?
Co-operative Bank HDFC Bank
PNB Bank SBI Bank
. Q3 Are you availing credit facility from any bank ?
Yes No
Q4. If yes, from which bank you are availing credit facility ?
Co-operative Bank HDFC Bank
PNB Bank SBI Bank
Q5. Since when you are availing this facility.
a) More than 3 year b) 2-3 years
c) 1-2 years d) Less than 1 year
Q6. Are you satisfied with your Co-operative Bank ?
Yes No
Q7. If no, then why?
Intrest rate Services Employee behavior

5. Q8. According to you what is the main obstacle while getting finance under
various credit facilities?
a) Security b) Document Requirement
c) Red Tapism d) Guarantee requirement
e) Attitude of bank employees
Q9. According to you arrange the parameters in the descending order of their
preference?
a) Interest Rate b) Collateral Security
c) Services d) Attitude of field Officer
e) Document required f) Validity period
Q10. Have you heard about Co-operative Bank Card card?
Yes No
DETAILS OF TRAINING COMPANY
NAME OF THE COMPANY: CENTRAL CO-OPRATIVE BANK
NAME OF THE TRAINING GUIDE AT COMPANY: Mrs PARMJEET
KAUR
EMAIL ID OF THE TRAINING GUIDE:
CONTACT PERSON:075894-26797