NEW MODES OF COMMERCE - SNAP SHOT Dr. Prashant Mehta Assistant Professor, National Law University, Jodhpur Email; prashantmehta1@rediffmail.com

BPO – New Paradigm Business process outsourcing (BPO) is not a new management strategy, but has received heightened interest in the past several years because of its potential economic and strategic impact. Companies look to outsourcers to provide process efficiencies and economies of scale, as well as continued investment in the latest technology, which can be more effectively cost-justified when spread across multiple organizations.

Outsourcing to India MOVING UP THE VALUE CHAIN

Outsourcing to India (World’s Proffered BPO Destination)

Evolution of BPO Sector

Objectives of BPO

BPO Trends

BPO Business Models

BPO Services

DOCUMENT PROCESSES HUMAN RESOURCES AND TRAINING ADMINISTRATIVE SUPPORT INTELLECTUAL PROPERTY RESEARCH AND DOCUMENTATION FINANCE AND ACCOUNTING PAYROLL MAINTENANCE AND OTHER TRANSACTION PROCESSING CUSTOMER RELATIONSHIP MANAGEMENT Constituents of BPO LEGAL SERVICES

SECURITY PUBLISHING MEDICAL TRANSCRIPTION CALL CENTRES / IT SERVICES SALES AND MARKETING SUPPLY CHAIN MANAGEMENT RESEARCH AND ANALYSIS Constituents of BPO PRODUCT DEVELOPMENT

Indian BPO Sector

Captive service providers Quality of services, deliverability, Confidentiality GE, e-Serve, WNS, Dell Process specialists Knowledge of process ADP, Exhult, Convergys, Hewitt IT outsourcing companies Specific verticals and outsourcing skills ACS, EDS, CSC Pure BPO vendors Cost advantage and skilled labour Wipro Spectramind, IBM-Daksh, GTL Software companies Cost advantage and process knowledge Infosys, HCL, Mphasis, Satyam Consultants Financial and accounting background Accenture, E&Y, PwC BPO Key BPO Players in India

Difference Between KPO & BPO

Advantages of KPO Perfection in work . The specialized peoples who are expert in working on a particular module execute projects. Cost effective . India has low labor cost compare to West that cuts approximately 70% of the project cost. Time zone advantages . Organizations can run there business 24 hours a day due to time difference. Save time and utilize it in other productive areas . Since you have outsourced your project, you can do a better time management and multiply the output of your time. A work force that is highly trained . You will be getting the advantage of capitalizing the resource of highly trained talented professionals at much lower cost. Fewer dependencies on your internal resources . You will have a second line of workers working for you, enable you gain more control over your business. Reduced overhead costs . Since the outsourcing service provider works remotely, you will save huge on day-to-day overheads. Free up your resources and utilize them in areas that are more productive. Low risk, rapid transition , by distributing your risk you will have a better risk management. Lower the cost of ongoing investment required in internal infrastructure. Increase flexibility to meet changing business conditions. Obtain needed project management and implementation consulting expertise, along with access to best practices and proven methodologies. Control of budget . You can carry out a well-controlled project within limitation of your budget. Leverage the provider's extensive investments in technology, methodologies and people Reduce the overall IT management burden while retaining control of strategic decision-making.

Advantages of KPO

E Commerce Paperless exchange or business information using network based technologies. Now we have E-DI (Data Interchange), E-FT (Funds Transfer), E-Mail (Electronic Mail), E-Cash, E-Stamp, E Commerce

M Commerce (E Commerce + Wireless Web) M-commerce, or mobile commerce, is the next generation of e-commerce. This allows the buying and selling of goods through wireless hand-held devices such as mobile phones and PDA’s. Consumers and enterprises can complete transactions without having to plug in to the internet. This wireless capability is made possible by WAP (wireless application protocol) technology.