2. MANAGING FOR QUALITY:
• Basic concepts of quality
• dimensions of quality
• Juran’s quality trilogy
• Deming’s 14 principles
• Quality improvement and cost reduction
• ISO9000-2000 clauses & coverage
• Six Sigma
• Productivity–factors affecting productivity - measurement &
improvements in productivity
• new product development and design-stages
3. BASIC CONCEPTS OF QUALITY
Quality: It is the totality of features and
characteristics of a product that bears on it’s ability
to satisfy the stated or implied needs.
Importance of Quality:
• Lower costs (less labor, rework, scrap)
• Motivated employees
• Market Share
• Reputation
• International competitiveness
• Revenues generation increased (ultimate goal)
4. DIMENSIONS OF QUALITY
1. Performance - Basic operating
characteristics
2. Features - “Extra” items added to basic
features
3. Reliability - Probability product will operate
over time
4. Conformance - Meeting pre-established
standards
5. Durability - Life span before replacement
6. JURAN’S QUALITY TRILOGY
Quality planning
i Determining Customers.
ii Identify customer’s needs.
iii Product development with features that meet customer needs.
iv Implement the plan to the operational level.
Quality control
i Assessing the quality of actual performance.
ii Compare performance with objectives.
iii Act on differences between performance and objectives.
iv Take action against deviations that occur.
Quality Improvement
i Developing the infrastructure needed to carry out annual quality improvements.
ii Identifying certain areas that need improvement and implementing improvement projects improvement projects.
iii Provide the team with what they need to be able to diagnose problems to determine the root cause develop solutions.
iv Establish controls that will maintain the results made.
