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VoiceManager<br />Product Presentation<br />Paul Smith<br />Sales and Marketing Director<br />

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VoiceManager Product Presentation - Agenda<br />Agenda<br /><ul><li> Introduction to VoIP

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VoiceManager – Hosted VoIP Solution

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VoiceManager Benefits

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Questions?</li></li></ul><li>VoiceManager Product Presentation - Introduction to VoIP<br />Introduction to VoIP<br />

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VoiceManager Product Presentation - Introduction to VoIP<br />What is VoIP<br />VoIP stands for ‘Voice over Internet Protocol’ and is described as:<br />’the routing of voice conversations over the Internet or through any other IP-based network.’ <br /><ul><li>With VoIP, voice conversations are digitized and broken up into multiple ‘Packets’ and moved across a network - then reassembled at the destination point to make an audible conversation

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VoIP does not always, as commonly referred to, use the Public Internet to transport the traffic. It can use any Public or Private IP based Network

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For consumers call quality is not key, the Public Internet is used for the transportation of these calls. In Business quality of the conversation is key, either a Public or Private IP network is used for the transportation of these conversations

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VoIP, in part, bypasses the traditional PSTN network that is made up of complex and multiple layers of network equipment and thus utilises minimal equipment</li></li></ul><li>VoiceManager Product Presentation - Introduction to VoIP<br />Why VoIP?<br />Cost Redustion:<br /><ul><li>Calls made over IP to PSTN (Offnet) can be traditionally cheaper than using the existing PSTN network as there are less hops/touch points

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Calls made over IP are location independent so International Calls can be considerably cheaper

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Calls made from IP to IP (OnNet) do not touch the existing PSTN network and thus do not generate a call charge

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Increased Broadband uptake allows utilisation of existing ‘Data’ services to convey ‘Voice’ – customer no longer needs separate phone and data lines

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Traditional TDM networks are expensive in terms of capital outlay and operational management. </li></li></ul><li>VoiceManager Product Presentation - Introduction to VoIP<br />Why VoIP? Continued<br />Added Value:<br /><ul><li>VoIP is location independent so a customer is no longer tied geographically to a number – a user in London can take their number to Glasgow

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VoIP is geographically agnostic, only an IP connection is needed to make VoIP calls, so geographically dispered companies can seamless link their operations together

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VoIP integrates with PC based software and brings voice into the ICT revolution

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Voice calls can be delivered as emails

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Voice calls can be made by the PC to a headset – no need for a handset

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Voice calls can be transferred to any location

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Voice calls can ‘Hunt’ users out and ring simultaneous users</li></li></ul><li>VoiceManager Product Presentation - Introduction to VoIP<br />How can VoIP be delivered? <br />Option 1 – Purchase an IP PBX & Invest in VoIP Network<br /><ul><li>Operates like standard PBX but offer lower cost calls and more user features

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Capital cost - involves investment for the IP PBX and probably additional equipment, any future upgrading will have a cost

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Management cost – sophisticated technology that needs specialized skillsets either in house or at additional cost from the supplier</li></li></ul><li>VoiceManager Product Presentation - Introduction to VoIP<br />How can VoIP be delivered? <br />Option 2 – Purchase a Hosted IP Offering (VoiceManager)<br /><ul><li>All the features of IP PBX but a VoIP Service Provider will own, manage, update equipment and lease the service:

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No (or low) capital cost – no IP PBX to purchase

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Predictable operating expense – charges based per user. If people added, you know exactly how costs will increase.

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No maintenance cost – provider responsible for all costs associated with the equipment and software upgrades, moves and changes done directly via web interface by the customer</li></li></ul><li>VoiceManager Product Presentation - Introduction to VoIP<br />Voice is now an Application Service<br />Email<br />Email<br />Web Hosting<br />Web Hosting<br />PC Backup<br />PC Backup<br />Anti-Virus<br />Anti-Virus<br />APPLICATIONS<br />APPLICATIONS<br />Collaboration<br />Collaboration<br />Firewall<br />Firewall<br />Storage<br />Storage<br />VOICE<br />DATA<br />ACCESS<br />VOICE<br />DATA<br />

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VoiceManager Product Presentation - Introduction to VoIP<br />What the Analysts say about Hosted VoIP<br />“By the end of 2012, the UK business community will have a Hosted IP Voice subscriber base of 1.95 Million users. This population will have risen from its current size of 0.187 Million (2007) and will represent a market worth over £625 Million.”<br />illume Consulting 2008<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManager - Hosted VoIP Solution<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />What is VoiceManager - Hosted VoIP?<br />“VoiceManager - Hosted VoIP&quot; is a Centrex system where PBX-like services are provided to enable telephone calls ... <br />Centrex stands for CENTRalisedEXchange<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManager Network Topology<br />Powergroup<br />VoiceManager Network<br />WAN<br />Router<br />Broadband<br />Switch<br />PSTN Call Breakout<br />(Off-Net Calls)<br />Router<br />Central Office<br />Switch<br />IP or<br />Analogue<br />FREEOn-Net <br />Calls<br />ATA<br />Branch Office<br />Router<br />IP or<br />Analogue<br />ATA<br />Home Worker<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManger Solution Overview<br />Customer ready to adopt VoIP in its entirety<br /><ul><li>Uses broadband or other IP connection (Ethernet, MPLS etc) to make and receive phone calls.

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Only requires an IP Phone from Powertelecom’sAuthorised Equipment List

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No other VoIP specific equipment on site

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Dial-tone as normal

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Can also use PC-based softphones, supplied by Powergroup

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Quality is as good as traditional voice services and uses G711 (80kbps) or G729a Codec’s (24kbps)

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Sold on a monthly rental, per licence basis

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One licence = one end user.</li></li></ul><li>VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManger Business Benefits<br /><ul><li>Ability to manage incoming calls (e.g., service sector businesses)

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Great for businesses having trouble forecasting the future and managing cash flow/capex.

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VoiceManager is easy to install and re-locate making it easy to move to a new site (e.g., new business parks)

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Easily Increase and reduce users – this is helpful for project-based businesses (e.g., construction, sales agencies) or with those with variable numbers of employees (e.g., Christmas seasonal, tourism)

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Ideal for multi-site businesses or those with home/remote workers

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Integrate VoiceManager with Microsoft Outlook to improve workflow

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Improve disaster recovery capability (e.g., businesses in a flood plain)

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Improve carbon footprint (e.g., public sector)

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Outsourced voice solution means reduced IT expediture</li></li></ul><li>VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManger Features Sets<br />Premium User (License)<br />Standard User (License)<br />Site Features<br />Alternate Numbers<br />Automatic Hold/Retrieve<br />Barge-in Exempt<br />Call Forward - Selective<br />Call Notify<br />Calling Line ID Blocking - Override<br />CommPilot Express<br />Priority Alert/Distinctive Ringing<br />Push to Talk (Intercom facility)<br />Remote Office<br />Selective Call Acceptance<br />Selective Call Rejection<br />Sequential Ringing<br />Simultaneous Ring<br />Voice Messaging User<br />Anonymous Call Rejection<br />Automatic Call Back<br />Basic Call Logs<br />Call Forward - Always<br />Call Forward - Busy<br />Call Forward - No Answer<br />Call Return<br />Call Transfer<br />Call Waiting<br />Calling Line ID Delivery - Blocking<br />Calling Line ID Delivery - External<br />Calling Line ID delivery - Internal<br />Calling Name Retrieval<br />Client Call Control<br />Do Not Disturb<br />Call Hold<br />Three-Way Call<br />Intercept User<br />Last Number Redial<br />Speed Dial 100<br />Speed Dial 8<br />Call Capacity Management<br />Calling Plan - Incoming<br />Calling Plan - Outgoing<br />Device Inventory Report<br />Hunt Group<br />Intercept Group<br />Series Completion<br />Voice Messaging Group<br />Account and Authorization Codes<br />Call Park<br />Call Pickup<br />Enhanced Inventory Report<br />LDAP Integration<br />Music On Hold<br />Optional Features<br />Hunt Group | Auto Attendant | Voice VPN | Call Centre Automatic Call Distribution | Call Centre ExpressCall Centre Agent | Call Centre Supervisor | Business Assistant Tool-Bar | Voice Massaging User<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManager Optional Features<br />Reception ConsolePC Receptionist Console<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManager Optional Features<br />Assistant-MobilePersonal Assistant Mobile Client<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManager Optional Features<br />ToolbarPersonal Assistant Plug-In for Outlook and internet browsers<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />VoiceManager Optional Features<br />Softphone<br />Voice/Video Soft Client<br />

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VoiceManager Product Presentation – Hosted VoIP Solution<br />AuthorisedVoiceManager Equipment<br />CPE offering to support IP Voice Services:<br /><ul><li>VoiceManager can only be used with authorised equipment (IP Phones). Authorised handsets includes Linksys By Cisco and Polycom IP Handsets.

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Purchase IP Phones from Powertelecom with no minimum order quantity or set-up fees

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All new IP Phones are pre-configured before delivery to customers address (Plug n Play)</li></li></ul><li>VoiceManager Product Presentation – Hosted VoIP Solution<br />IP Access Options<br />Existing Powergroup connectivity customers will already be well placed to access VoiceManager services. However you can connect to VoiceManager using exsisting connectivity if it meets the requirements below:<br />Broadband Networks<br /><ul><li>ADSL, SDSL or via a direct BTnet connection</li></ul>Ethernet Networks<br /><ul><li>VoiceManager will soon be available over Powergroup’s Ethernet WAN Product.</li></ul>Alternative IP Networks<br /><ul><li>If you would like to use VoiceManager via MPLS or TDM access then please contact your Powergroup Account Manager</li></li></ul><li>VoiceManager Product Presentation – Hosted VoIP Solution<br />999 Emergency Service Calls<br />From 8th September 2008 IP Voice Service Providers must provide 999 access and caller location details in the event of a ‘silent call’<br />VoiceManager is compliant with this and offers full 999 support by:<br /><ul><li>The VoiceManager provisioning portal, and associated portals, will not allow a customer to set-up a site until caller location details have been provided into our database.

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Caller location details are provided via a feed to the Emergency Services Database

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A 24 hour helpdesk is available to the Emergency Services to call if they need to check caller location details and the local IP address</li></li></ul><li>VoiceManager Product Presentation – Benefits<br />VoiceManager Benefits<br />

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VoiceManager Product Presentation – Benefits<br />VoiceManager Benefits<br /><ul><li>Improved incoming Call Control</li></ul>Customers can create advanced call diverts (e.g., divert all calls to voicemail except for calls from a specific CLI).<br />Simultaneous call ringing (ie, when a call comes in, both the IP phone and a mobile phone ring at the same time).<br />Easy integration with CRM applications such as Salesforce.<br /><ul><li>No need to buy or manage PBXs </li></ul>Pay for handsets and calls used on a monthly rental basis – very important in times of economic uncertainty<br />Most users will save money compared to traditional voice services<br />

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VoiceManager Product Presentation – Benefits<br />VoiceManager Benefits Continued<br /><ul><li>Improved Integration for remote offices/workers</li></ul>Call hunt groups can include remote offices or people working from home. These can be easily customised by the customer<br />Free on-net calls between offices and home workers<br /><ul><li>Environmentally Friendly</li></ul>A small on-site PBX can consume 40W. VoiceManager will typically consume the equivalent of 4W <br />Encourage home working knowing employees are fully integrated into the company phone network<br /><ul><li>Integration into Microsoft Outlook</li></ul>Customers can make calls, control incoming calls and view call history via a toolbar on Outlook and Internet Explorer Simultaneous call ringing (ie, Click-to-call from Outlook.<br />

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VoiceManager Product Presentation – Benefits<br />Common Myths About VoIP<br />VoiceManager / VoIP = Free Calls<br />Using VoIP in a business environment to make telephone calls will not give you free calls. VoiceManager will offer most businesses a significant reduction in call costs and telephony infrastructure.<br />Installing a VoIP system sounds a bit Complex<br />VoiceManager makes it easy to setup a working VoIP solution in a matter of days. Signup to VoiceManager, receive your IP Phones, Plug in IP Phones and use. All other phone options can be made by yourself or via Powergroup’s managed service.<br />

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Any Questions?<br />