The document discusses the differences between hearing and listening. Hearing is a physical process where sound waves cause vibrations in the eardrum. Listening is a mental process where the brain gives meaning to the sounds heard. While hearing can occur without listening, listening requires concentrating to understand meaning. Therefore, people can be "hard of listening" rather than just "hard of hearing" if they do not concentrate on what is being said. The document also discusses barriers to effective listening like distractions and lack of interest that prevent understanding messages.
2. Hearing
The physical process of sound ways striking the
eardrum and causing vibrations.
Listening
The reaction when the brain reconstructs these
electrochemical impulses and then gives them
meaning.
Therefore…we can hear without listening…
but can we listen without hearing?
3. Hearing
the act of perceiving sound by the ear.
If you are not hearing-impaired, hearing simply
happens.
Listening
something you consciously choose to do.
Listening requires concentration so that your brain
processes meaning from words and sentences.
Therefore…people can be "hard of
listening” rather than "hard of hearing."
4. is intermittent
is a learned skill
is active
implies using and interpreting
the message received
5. You get the You focus on You attach You integrate You judge the You decide
stimuli stimuli meanings to the message merits of the what to do with
stimuli into your frame information the information
of reference
Receive Select Interpret Understand Evaluate Respond
This process is experienced in RAPID
succession…OVER and OVER…
7. Lack of interest – “I don’t care”
Distracting delivery – fidgeting, dress/attire
External/Internal noise – external sounds, internal thoughts
Arrogance and disrespect – know-it-all
Pre-programmed emotional response– bias
Listening for facts – don’t gain big picture
Faking attention – look the part
Thought speed – think faster than we talk
Other barriers – tiredness, insincerity
(Surely none of us have ever experienced
these reactions to listening!)
8. Remove physical barriers to listening.
Focus on the speaker’s main idea.
Listen for the intent as well as the content
of the message.
Give the other person a full hearing.
Remember the saying “meanings are
in people not words”.
Concentrate on the person
as a communicator and
as a human being.
9. Desire to listen.
Focus on the message.
Listen for main ideas.
Understand the person’s point of view.
Reinforce the message.
Provide feedback.
Listen with the body.
Listen critically, but withhold
judgment.
Editor's Notes
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4 Barriers to Active Listening… Lack of interest – “I don’t care” Distracting delivery – fidgeting, dress External/Internal noise – sounds/thoughts Arrogance and disrespect – know-it-all Pre-programmed emotional response Listening for facts – don’t gain big picture Faking attention – look the part Thought speed – think faster than we talk Other barriers – tiredness, insincerity