Submitted by, Submitted to,
Ponmathi.M Mrs.Leena Nair
Batch M2 Personality
I thank my faculty
Mrs.Leena Nair for her
friendly guidance and
strong support. I also
thank my family and
friends who helped me to
do this assignment.
Personality is really an
important factor to enter
service industry, without
personality we can’t even
imagine for a job in service
industry. So it’s necessary to
improve our personality.
The combination of
characters or qualities
that form an
character is called
SWOT is an acronym for
Opportunities and Threats. It
is the most renowned tool for
audit and analysis of the
overall strategic position.
Factor which is important for
development of one’s personality, with
If a person doesn’t have positive
attitude then he can’t think
positively. So he won’t be a can do
person and he cant himself
motivate to develop his personality.
To develop one’s personality, the
person has to be positive
Time has to managed
Time is a limited source
Small steps build into big
Efficiency of our work
relates to time
To know our priority at
To achieve success
Time wasters are,
Likes and dislikes
A lack of discipline
Weak interest in life
To overcome them,
Do it now
Set goals, achieve goals
Put things in writing
Use wasted time
Leadership is a key to
success, it helps us to
achieve higher and good
position in service industry.
“Not the cry, but the flight
of a wild duck, leads the
flock to fly and follow”.
Leadership is an important
function of management
which helps to maximize
efficiency and to achieve
Importance of leadership
Acts as catalysts
Barack Hussein Obama
Born on August 4, 1961 in
Honolulu, Hawaii. He is
the 44th and current
President of the United
States. He is the first
African American to hold
His family is made up of African
American, English, Kenyan and
Irish heritage. His immediate
family is the first family of the
United States. The Obamas are
the first First family of African
descent. His wife Michelle
Obama is a lawyer. He has two
daughters named Malia Obama
and Sasha Obama.
He did his B.A in
international relations from
Columbia university. J.D
from Harvard law school,
where he was the first black
editor of the Harvard law
review. Obama was known as
"Barry" in his youth, but
asked to be addressed
with his given name during
his college years.
Obama is a graduate of Columbia
University and Harvard Law School,
where he was president of the Harvard
Law Review. He was a community
organizer in Chicago before earning his
law degree. He worked as a civil rights
attorney in Chicago and taught
constitutional law at the University of
Chicago Law School from 1992
to 2004. Obama was named the 2009
Nobel Peace Prize laureate.
On February 17, 2009, Obama signed the
American Recovery and
Reinvestment Act of 2009.
Federal funding of stem cell
Ratification of the nuclear weapons
reduction treaty with Russia.
Rescue of the US automobile
Health insurance reform.
Extension of unemployment
An end to discrimination against
homosexuals in the military.
Leadership qualities which we
have to improve
Mindful decision making
This model divides information about one person into four
Examples of my own
• Profile, hobbies, favorites…
• Weaknesses, gestures, some of my
• Family issues, feelings, things that are
• Talents, relationship patterns,
And I am trying to make my
open self window bigger
It is the system of popular
psychology based on the idea
that one’s behavior and social
relationships reflects an
parental, adult and childlike
aspects of personality
established early in life.
I operate adult ego state most
of the time.
Example: once we, friends went
for a tour and we were
playing, at that time a man
who stood near us was
smoking. So we went to him
and said “ sir, can u please
stop smoking, its suffocating”
But he refused, so I told them
“lets play somewhere else” and
we went away.
I think that the well
assimilated person in the
movie is KABIR KHAN.
Example:- He examined his
past experience and found
out what was the mistake
that he did and then he
corrected and applied the
correct method for his
team’s success, this is how
he converted his
weaknesses into strengths.
observed from the movie
she conditioned herself to work hard and
accept the differences in other people.
she conditioned herself to become more
she conditioned herself to cooperate with
her team members.
she conditioned herself to control her anger.
In fact, the whole team conditioned
themselves to accept each others
differences and to cooperate.
observed from the movie
she conditioned herself to think that senior
player should be the captain.
he conditioned himself to think that hockey is
not an important game but just a time pass.
they reacted negatively towards the failure of
kabir khan and made the rumor that he is a
they thought that women are meant for
household activities and not for playing and
In-laws of Vidya Sharma
they thought that after marriage women doesn’t
have to complete their dreams instead they
have to give up everything for their family.
Characters which needs
improvement in the personality
Bindiya - negative attitude
Balbir kaur - aggressiveness
Preeti sabarwal - selfishness
Shuklal ji - disrespectful behavior towards new
Soimoi - poor communication
They all can develop their personality through
Goal achieving skills in the
In my opinion, the better time
manager was KABIR KHAN
In such lesser time, he
trained those girls very
smartly and in fact he
overnight, and taught
different methods to play
with different teams
according to their
An experience in which I
failed to behave as a good time
In my first group presentation, where I was the leader
and I failed to use the given time effectively, as a
result, our faculty wasn’t satisfied with our
Leadership qualities in the
Never lose hope
We can develop leadership skills by,
Learning from experience
Being people’s person
Focusing on aim
I found many leaders during our
class activities, one of them is
And the leadership qualities
Good communication skills
Can control group
Johari window in the movie
o Balbir kaur – aggressive character
o Bindiya – her negative attitude
o Vidya sharma – her personal family problems
o Talent of women’s hockey team, till they won
Ego states observed in the
Parent to child
Adult to adult
Parent to adult
Adult to child
The open self personality in the
movie is “KOMAL CHAUTALA”
She speaks out whatever is
in her mind
She share her thoughts with
She is helpful
She is energetic
She is Ambitious
She has good focus
Security entrance front office coffee shop
cultural shop business centre swathy
restaurant premium rooms deluxe rooms
VIP rooms age halt ayurveda treatment
gym consulting room swimming pool
health club convention centre rubaiyat bar
florists soonam symphony harmony
melody hall sonata room service kitchen
time office house keeping maintenance
department sayabnya garden cafe front office.
Types of rooms
Royal suite rooms
Certain questions we asked
o Qualities that helps you the most in this job?
o Patience, convincing, smiling face and we have to know
actually what the customer is expecting for example some
may not like a friendly service, so react according to
o What is the minimum qualification to become a front-
o Hotel management.
o Which season, you will be having more guests?
o Here, the guests are mainly business people, so there is no
such season. And the profit is mostly in functions like
wedding, anniversary, etc.
o May we know about your promotions?
o Here, being a government organization its based on experience. So
we can’t get promotions easier, it will take a long time.
o What do you like about your job?
o Its quite a cool job, enjoyable and the main advantage in my view is
we can meet celebrities and VIPs, the main thing is we can talk to
them and can spent time with them provided they are free and
o Do you face any difficulties in your job?
o There is no job which is easy, but yeah we can face them with
patience and can overcome them. Here, the main difficulty is angry
customers, so handling them is something very difficult but
Barriers to effective
o Such as wall, noise …
o Such as emotions, EQ, IQ …
To remove such barriers,
Take appointment or make sure that the person is
physically and mentally free and well to speak with
Use the language which the listener knows
So that you can convey your messages effectively
Barriers that we faced
o Distance – a senior manager went for a meeting so we
couldn’t interact with him.
o To remove this, we had to take appointment earlier.
o Language – they were not comfortable with English.
o To remove this, we spoke the local language.
We would like to improve our
We can do it by,
Reading newspapers and
Listening to English channels
And moreover by speaking in
English with each other.
Moral values adapted from
These qualities helps to climb the
ladder of success, so making these as a
part of our character will lead to
Moral values observed
during field activity
Freedom within the law
Moral values helps to build
effective inter – personal
It helps to build true, strong
and long lasting
It avoids conflicts within
It helps to make our open
self window bigger.
I have learnt a lot from personality development
classes, and I am sure that it will help me in my
present and future. Without a good personality,
dreaming to get a job in service industry is a futile
one. So I once again thank our faculty Mrs. Leena
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