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Evaluating Libraries
1. Evaluating Libraries Presented by Eleanor Bernau and Pam MacKellar September 22, 2010 11 am – 12 noon An Online Management Course for New Library Directors in New Mexico Webinar
18. “ The mere fact that a library service is being used [or a program attended] does not mean that the service [or program] makes a difference or has a positive impact on the user.” Botha, E., Erasmus R., and Van Deventer, M. 2009. “Evaluating the impact of a special library and information service.” Journal of Librarianship and Information Science , vol. 41(2), pp 108-123.
Eleanor – NM Adm. Code – specific plans/policies mentioned for State Aid Librarians’ toolkit – Plans & Policies section Certification Study Guide
Pam Eleanor – From the Link to: Librarian’s Toolkit, Plans and Policies, http://www.nmstatelibrary.org/services-libraries/programs-services/source-book
Pam
E – mention that the evaluation process can be incorporated into the planning process. (What is evaluation? From p.1 of Wk3 reading) (Why evaluate? – From p.2-3 of Wk3 reading) Emphasize: it’s about the people! See: Study Guide, Planning for Results, p. 28 Library Services and Programs What is evaluation? “the systematic and ongoing assessment of an organization's progress and success in fulfilling its mission, goals and objectives using a variety of qualitative and quantitative measurement techniques.” Why evaluate? To tell us how to make improvements or adjustments for more successful programs or services To understand, verify or increase the impact of programs or services on the people who use or participate in them To increase efficiency and cost-effectiveness To identify strengths and weaknesses
Pam: Use Sample St Plan as handout Many kinds of strategic planning methods Here is example (See handout) Others: Balanced Scorecard for example includes Performance Measures
Eleanor – [See Reading Wk2, p.5- ] See also Cert. Study Guide: Planning for Results, p.31 [SMART is explained in slide 11]
Pam
Eleanor Explain SMART – Specific, Measurable, Achievable, Realistic and Time-bound – objectives SMART objectives tell you what you need to measure: They state what will be accomplished and how it will be measured.
Pam Explain different evaluation tools
Pam
Pam
Eleanor – explain what a collection assessment is, what it tells us and why we do them. Briefly 1.) What it is: 1,2,3 (See also p.8 of Wk3 reading.) 2.) Why – 1,2 State Aid, etc. Emphasize it’s about the people! SEE ALSO: Study guide – p. 43-45 Librarian’s Toolkit – Policies & Procedures What is collection assessment? It is used to guide the development of the collection by telling you what should be in the collection, how to select/deselect (weed) materials based on community needs. It is to tell you what your collection looks like now. It is part of the collection development process. Why evaluate the collection? To determine usefulness and relevancy of the collection to library patrons. To receive State Aid, the library must have a Collection Development Policy [NMAC 4.5.2.9.C-8], which is defined as “guidelines used by the library staff for making decisions about budget, selection, management and preservation of library collections.”
Pam Review community needs assessment and update collection development policy if necessary
Pam mention MUSTIE method from CREW method CREW MANUAL - From Study Guide, p. 58: CREW= C ontinuous R eview, E valuation, and W eeding “ Please see the 2008 revised CREW manual published by the Texas State Library at http://www.tsl.state.tx.us/ld/pubs/crew/ and this website, http://www.perma- bound.com/Weeding, both of which have useful tips and weeding strategies.” MUSTIE ACRONYM from Study guide, p. 60 “… weeding guidelines are taken from the Texas State Library’s The CREW Method: A weeding guide for modern libraries , 2008.” [Weeding] criteria are summarized by the acronym, MUSTIE: M = Misleading (and/or factually inaccurate) U = Ugly (worn and beyond mending or repair) S = Superseded (by a purchased new edition or by a better book on the subject) T = Trivial (no discernible literary or scientific merit) I = Irrelevant (to the needs and interests of the community) E = Material that can be obtained Elsewhere (through ILL or reciprocal borrowing )
Pam- how you use numbers and statistics to prove your worth Use them to your advantage by taking another step