Soft Skills Modules
PLN9 Service & Training Solutions Pvt.
Ltd.
Complete Security Training Solution In
Association With Tyco
© COPYRIGHT PLN9 SERVICE & TRAINING SOLUTIONS PVT. LTD. ALL RIGHTS
RESERVED

Soft Skills Modules
➔ Interpersonal Skills
➔ Negotiation Skills
➔ Time Management
➔ Stress Management
➔ Effective Business Communication
➔ Presentation Skills

Interpersonal Skills
Interpersonal skills are the life skills we use every day to communicate and
interact with other people, both individually and in groups. People who have
worked on developing strong interpersonal skills are usually more successful
in both their professional and personal lives.
Employers often seek to hire staff with 'strong interpersonal skills' - they want
people who will work well in a team and be able to communicate effectively
with colleagues, customers and clients.

Negotiation is a method by which people settle differences. It is a process
by which compromise or agreement is reached while avoiding argument
and dispute.
Negotiation Skills

Time Management
“Time management” refers to the way that you organize and plan how long
you spend on specific activities.
It may seem counter-intuitive to dedicate precious time to learning about
time management, instead of using it to get on with your work, but the
benefits are enormous:
1- Greater productivity and efficiency.
2- A better professional reputation.
3- Less stress.
4- Increased opportunities for advancement.

Stress Management
Stress is what you feel when you have to handle more than you are used
to. When you are stressed, your body responds as though you are in
danger. It makes hormones that speed up your heart, make you breathe
faster, and give you a burst of energy. This is called the fight-or-flight stress
response.

Effective Business
Communication
Effective business communication skills are vital to successful co-worker
and customer interactions. Both the speaker and the listener share
responsibility of making the message clear, but effective communication
goes far beyond simple speech and hearing. Body language, tone of voice,
word choice, message clarification and communication style all come into
play, and can make the difference between success and failure in
interpersonal transactions and interactions.

Presentation Skills
Presentations skills and public speaking skills are very useful in many
aspects of work and life. Effective presentations and public speaking skills
are important in business, sales and selling, training, teaching, lecturing,
and generally feeling comfortable speaking to a group of people.

Thank you