12. Sales force
provides market
information
Helping to buy is
good selling
Requires strategy
decisions
Salespeople
can be strategy
planners
Personal
Selling
Is
Important
Salespeople
represent whole
company &
customers
Dnet/MSH 12
15. Evaluate needs
Preplan sales call and presentation(s)
Set effort priorities
Select target customer
Prospect
Close the sale (get action)
Make sales presentation
Follow up after sales
call to establish
relationship
Follow-up after the
purchase to maintain
and enhance
relationship
Feedback
Dnet/MSH 15
17. Profit oriented
Target return
Maximize profits
Sales oriented
Dollar or unit
sales growth
Growth in market
share
Status quo
oriented
Meeting
competition
Nonprice
competition
Pricing
objectives
Dnet/MSH 17