Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems. Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements. In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset: -Rapid implementation using pre-defined accelerators -Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate -Pre-built artifacts for solution design, detail design, and test cases -Quick delivery of the end-to-end solution to showcase value to your organization

1. CREATE AND SIMPLIFY FLEXIBLE
ORDER MANAGEMENT SYSTEMS
WITH IBM OMS

2. 2
AGENDA
Supply Chain
Rapid Delivery
01
02
03
Q & A
04
About Perficient
05
Client Successes

3. 3
ABOUT PERFICIENT
Perficient is the leading digital transformation
consulting firm serving Global 2000 and enterprise
customers throughout North America.
With unparalleled information technology, management consulting,
and creative capabilities, Perficient and its Perficient Digital agency
deliver vision, execution, and value with outstanding digital
experience, business optimization, and industry solutions.

4. 4
PERFICIENT PROFILE
Founded in 1997
Public, NASDAQ: PRFT
2015 revenue $473.6 million
Major market locations:
Allentown, Atlanta, Ann Arbor, Boston, Charlotte, Chattanooga, Chicago,
Cincinnati, Columbus, Dallas, Denver, Detroit, Fairfax, Houston,
Indianapolis, Lafayette, Milwaukee, Minneapolis, New York City,
Northern California, Oxford (UK), Southern California, St. Louis, Toronto
Global delivery centers in China and India
>2,800 colleagues
Dedicated solution practices
~90% repeat business rate
Alliance partnerships with major technology vendors
Multiple vendor/industry technology and growth awards

5. 5
YOUR SPEAKERS
Pawan Kumar Gupta
Director, IBM Industry Solutions
Steve Gatto
Partner Specialist, IBM Commerce

6. 6
SUPPLY CHAIN ISN’T SEXY, BUT IT IS HOT!
Delivery to parking spot in an hour or less 42% of online orders and ~90% of its online
returns for the second quarter handled by 700
stores, faster/shorter delivery windows
Paying $1.5B for 12M sq. ft. portfolio
from LBA Realty’s hotbed U.S. west
coast distribution centers
Bought 15M sq. ft of distribution centers
from Hillwood Dev Co. for $1.1B

7. 7
SUPPLY CHAIN CAN ALSO BE YOUR NEMISIS
World's seventh-largest container carrier filed for
receivership …
… trying to secure enough funds to help unload an
estimated $14B in cargo initially trapped on its ships
around the world.
Stranded outside the Port of Long Beach, CA
Fire at Gap New York distribution center
slows online orders

8. 8
CONSUMERS CONTINUE TO BE A DEMANDING BUNCH
Recent annual poll says more than half of eCommerce consumers now
browse by which shipping choices are available

9. 9
ENTERPRISE’S RESPONSE CONTINUE TO EVOLVE
Which of the following initiatives are likely to be your organization’s top software priorities
over the next 12 months? (Percentage selecting high priority or critical priority)
Sales, commerce, and
fulfillment solutions
Customer service solutions
Digital delivery solutions
Enterprise marketing solutions
Infrastructure and context
technologies
Product innovation solutions
Aggregation technologies
Interaction technologies
0 100
0 100
0 100
0 100
59%
59%
56%
55%
0 100
0 100
0 100
0 100
53%
53%
53%
52%
Base: 560 North American software decision-makers whose firms sell to consumers (500+ employees)
Source: Forrester’s Global Business Technographics® Software Survey, 2015

10. 10
ENABLED BY TECHNOLOGY

11. 11
PRESENT STATE: SILOS
WEB
OTHER CHANNELS,
M&A…
STORES

12. 12
THE PERFECT ORDER – WHAT IS IT?
ORDER MANAGEMENT SYSTEMS PROVIDE THE LOGIC
AND WORKFLOW NEEDED TO DRIVE THIS DEMAND
Ship to a home from a sourced store to sell down excess inventory and/or
minimize shipping time and costs.
Place an order in a non-store channel (e.g., website, mobile, social, or catalog/call
center) and pick it up in a physical location (e.g., store, warehouse, locker, etc.).
Begin an order via one channel (e.g., online) and complete it in another (e.g., working
with a store associate who accesses and completes the order on a tablet in the store).

13. 13
OPTIMIZED SOURCING & FULFILLMENT

14. 14
WHAT IS IT?
The OMS Rapid Delivery Asset Solution is part of the larger
eCommerce fulfilment system aimed at achieving improved scalability
and international support for your companies wholesale/retail order
management processing.

15. 15
HIGHLIGHTS

16. 16
SCOPE
GENERAL
Participant Modeling
Geography/Language/Currency
Distribution Groups & Nodes
User Groups & Roles
DATA LOADS
Item Master | Customer Master | Inventory
ORDER
Capture | Status | Hold | Monitors |
Validation | Event Notifications
INVENTORY
Visibility & Management |Inventory Sync |
Adjustments
CALL CENTER
Order Capture
Order Modifications
Payment Processing
Return Order Processing
RETURNS MANAGEMENT
Return order processing
Exchange Order
Re-ships
EXECUTION & FULFILLMENT
Order Orchestration | Payment Processing
Sourcing & Scheduling | Allocation & Release |
Shipment Confirmation | Settlement |
Sales Audit & Invoicing

17. 17
INTEGRATIONS
• Item Catalog
• Customer Master
• Inventory Sync
• Inventory Adjustments
• Order Capture
• Payment Authorizations
• Publish Order Status &
Update
• Confirm Shipment
• Return Order Capture
• Invoicing
• External Tax Engine
• LDAP Integration
• Email Server Integration
• Return Order Receipt

18. 18
PROJECT TIMELINE

19. 19
CLIENT SUCCESS STORY
SPECIALTY HOME DÉCOR RETAILER
With more than 300 stores in the U.S., our client embarked on an
initiative to further grow its eCommerce capabilities and improve
digital customer experience to better compete.
To improve scalability and eCommerce functionality, we
implemented IBM Integration Bus as part of a larger eCommerce
fulfillment system with IBM Sterling Order Management.
From an integration perspective alone, the client’s development
time was cut by 10% and time to implement integration services for
Sterling OMS dropped by 25%.
The now-seamless omni-channel customer experience resulted in
reduced costs and quicker order delivery, significantly improving
customer satisfaction and engagement.

20. 20
CLIENT SUCCESS STORY
SPECIALTY APPAREL RETAILER
Our client, which sells footwear, headwear, sports apparel, and
accessories in more than 2,400 retail stores throughout the U.S.,
Canada and the U.K., suffered from an inefficient legacy order
management system.
Leveraging our expertise and supply chain experience, we assessed
current capabilities and business requirements and determined the
right approach for implementing IBM Sterling Order Management.
Through leading the end-to-end OMS implementation that integrated
with a number of complementary systems, the platform has positioned
the client to win a multi-million, multi-year fulfillment contract from a
major athletic shoe manufacturer.
The client is now able to coordinate and customize the fulfillment
processes across store, call center and online channels through
providing a single view of supply/demand/ order information.

21. 21
CLIENT SUCCESS STORY
LARGEST RETAIL FARM AND RANCH
STORE IN THE U.S.
The company operates more than 1,200 retail stores in 45 states
and needed an order management system that could handle
growing demand across multiple selling channels, with the goals of
achieving an inventory view across all demand and fulfillment
channels, reducing product fulfillment costs, and improving
profitability.
With IBM Sterling Order Management, the client has reduced
fulfillment cost per item resulting in an expanded web catalog and
improved profitability. The project initiated a vendor drop ship
platform which allows for further catalog expansion without
inventory investment, and has the foundation for further expansion
of its omni-channel retail business.

22. 22
QUESTIONS
Type your question into the chat box

23. 23
FOLLOW US ONLINE
• Perficient.com/SocialMedia
• Facebook.com/Perficient
• Twitter.com/Perficient_IBM
• Blogs.perficient.com/IBM
Guide:
Delivering Intelligent Fulfillment and Exceed Buyer Expectations
with IBM OMS
Solution Sheet:
OMS Rapid Delivery Asset