CANTO CARIBBEAN TELECOMS MINI MBA - Register Today!

1. Now in its Fully updated for 2011
including latest industry trends
th
7 year and emerging business models
19-23 September 2011 St Maarten, Netherlands Antilles
Canto Caribbean Comprehensive • Motivating • Engaging
Telecoms Mini MBA
Developing and aligning competencies for organisational success
BRAND NEW! Competency Development Journal
enabling you to apply your learning specifically to your own
business context and to develop a solid foundation in the
following five key competency areas of:
1 Strategy/Business Environment
2 Technology
3 Finance
4 Leadership
5 Marketing/Customer Focus
CANTO offers its members this Bringing together the best training delivery methods and
knowledge transfer techniques:
excellent opportunity to help shape
• Unique Business Simulation ensures training is relevant and
the future of Caribbean Telecoms keeps participants engaged throughout
Guest Speaker Representatives • Research and Analysis from the experts – the Informa Telecoms
& Media research team
from the Caribbean
• Dynamic and highly engaging programme directors with
specialist presenters covering finance and leadership
• Unique Networking Opportunities – both during the course, and
as part of the Telecoms Mini MBA Alumni Network
‘An excellent intensive training programme that covers all • Team assignments – developing, sharing and analysing
aspects of the telecoms industry in one week… Ideal for experiences and ideas
busy middle and senior executives. The Caribbean region • On-going support through the Virtual Campus, our online
learning and development portal
will benefit tremendously from its own CANTO Mini MBA
• Maximising training relevance through the on-going Competency
in Telecoms’ Development Journal (optional)
REGENIE FRASER, SECRETARY GENERAL, CANTO

2. Fully
upd
ated
Canto Caribbean for 2
011
Telecoms Mini MBA
Who should Why should you attend?
attend? Attending the Telecoms Mini MBA from Informa will ensure you:
This programme is designed 1 ACHIEVE A BETTER understanding of your 5 LEARN BEST PRACTICE leadership
for senior managers, middle people, your products, and your business – techniques and how they can be applied
managers aspiring for senior giving you an unparalleled view of where your within the telecoms industry
roles, and directors from all organisation stands, its strengths and future
6 ARE FULLY EQUIPPED to take on
functions within the growth opportunities
new challenges and progress within your
telecommunications sector. 2 HAVE A SOLID platform on which to make organisation
It has been developed for strategic, technical, financial and management
7 GAIN LIFETIME MEMBERSHIP to our
those whose time is limited decisions that are reliable, well grounded and
Telecoms Mini MBA Alumni Network. You
and who work in critical commercially viable
will join an exclusive club, in which you can
roles or situations where a
3 GAIN A CLEAR picture of the telecommun- readily share ideas and expertise with like-
lengthy period away for
ications market and its future direction, with minded colleagues via our online
study is not possible. The
forecasts, timelines and analysis from the experts networking tool
Telecoms Mini MBA also
provides an ideal opportunity 4 ARE FULLY VERSED in fixed, mobile and
to develop the organisation’s convergent network technology and the reasons
talent pool and support behind its adoption, its strengths, weaknesses
succession planning. and limitations
What makes the Informa Telecoms – Full-time analysts on every continent
– Localised expertise, coupled with a deep sector knowledge –
Mini MBA unique? helping us identify emerging trends and best practise around the
world for our clients more incisively than ever
No other telecoms training provider offers such a unique MBA
– Material is fully reviewed and updated for each series of
programme and enhances your training experience:
programmes
The Programme Unique benefits of the Informa Telecoms Mini MBA
• Programme is designed to maximise competency development in • Join thousands of top Industry Professionals who have already taken
the areas that matter most to modern telecoms executives and the Telecoms Mini MBA challenge – significantly improving their
managers – the training methods have been rigorously tested and contribution their own business, as well as greatly benefiting their
developed since the programme was introduced in 2006 to own career development
maximise learning, motivation, engagement and confidence
• Excellent networking opportunities – discuss issues and explore
• Highly interactive and varied delivery methods – designed to appeal ideas with like-minded professionals throughout the programme
to a wide range of preferred learning styles, ensuring participants
• Eligibility for the Telecoms Mini MBA Alumni – allowing participants to
remain fully engaged and progressing both during the programme,
network with top industry professionals throughout the world
and after the programme through the on-going (optional)
Competency Development Journal • Complimentary Telecoms Industry Outlook report covering hot topics
and major issues affecting the industry
• Unique Business Simulation running throughout the programme,
ensuring participants apply their learning in a simulated environment, • Competency Development Journal (optional) ensures the learning is
enabling them to explore and share ideas, test different business APPLIED to your own role and your own organisational context –
models and implementation options and share expertise. (Comprising of additional on-line modules and competency
development tasks, to be completed within two months of the
• The programme has been constantly developed since it was
Telecoms Mini MBA end date)
introduced to meet the rapidly changing needs of the industry and is
fully in line with our customer’s requirements • Post-course support provided as standard – ensuring key personnel
have the resources to maximise their competency development, via:
Telecoms Academy Expertise – Telecoms Virtual Campus, providing a wide range of training,
• Dedicated delivery teams, comprising expert trainers who are fully information, and intelligence resources from Informa Telecoms
accredited by Informa, highly experienced, and have built a solid Academy and the Informa Telecoms & Media Research Team –
picture of Industry best practice through exposure to many of the top with notifications of significant additional content
telcos and vendors globally; specialist presenters covering individual – On-going access to trainers and experts via Linked-In, or direct
topic areas – all experts in their field via email
• Latest Market trends and intelligence from the Informa Research • Hardcopy and softcopy (colour) fully illustrated course notes provided
Team – high quality original research ensures participants of the full • Locations and times to suit you – an extensive public schedule
picture of what is really going on in the market place ensures training is provided in different locations worldwide on a
– 100+ Analysts worldwide regular basis

3. The programme format
This programme is highly participative, focusing on real business, technology and industry issues.
The programme is designed to give you a critical understanding of the key competency
areas required for success within the telecommunications industry – enabling you to make Competency Development Journal
more informed and commercially viable strategic decisions. The business simulation is the (CDJ)
vehicle through which we maximise the competency development After the programme, the optional Competency
and ensure ideas on strategic implementation can be tested and appraised. Development Journal can be used to ensure you
The programme is made up of modules from five main competency areas, as well as the consolidate the learning and apply it directly to
comprehensive business simulation: your own organisation and role. The CDJ is an
• Telecoms Business Environment and Strategy • Leadership and Management on-line programme of additional learning,
consolidation and reflection that lasts for 8 weeks,
• Emerging Technologies • Customer Focus/Marketing
covering the five major competency areas.
• Finance in Telecoms • PLUS Unique Business Simulation
As part of our ongoing development process the content/running order of this programme is subject to change
DAY 1 DAY 2 DAY 3 DAY 4 DAY 5
Welcome & Business Simulation Telecoms Technologies – The Leadership and People 21st Century Telecoms Marketing Business Simulation: Bringing it
Introduction Emerging Picture Development all Together
Telecoms Business Environment Leading Successful Change Service Delivery & Supporting
Systems
Telecoms Industry Outlook Corporate Finance Energising and Inspiring People Operating in a Competitive Delegate Presentations – Sharing
Environment – Competitive the Business Case
Advantage & the Role of Regulation
Business Simulation: Teamwork Leadership Styles Business Simulation: Preparation Award of Licence and Review
Session
Free Evening Evening: Evening: Evening: Business Simulation – Finish 5pm
Business Simulation Business Simulation Developing the Strategy
KEY Strategy/business environment Technology Finance Leadership Marketing/customer focus Business simulations, presentations and prep
programme, these sessions take a more
Telecoms Business Finance in Telecoms
formal and thought-provoking look at
Environment/Strategy Bringing financial considerations into every marketing and customer expectations. From
Sessions that cover up-to-the-minute business activity. A rapid, thorough and branding to pricing, and segmentation to
industry information and analysis. These uncomplicated look at all the essential financial service offerings, a range of essential
sessions combine to give a breakdown of techniques used in modern telecoms. From customer-focused topic areas are covered,
where the telecoms industry finds itself in making sense of the three principle accounting before a broader look at competitive
2011, with a comprehensive look forward at documents to assessing financial KPIs, these advantage and operating in a competitive
where it is going, with forecasts and timelines, modules provide an ideal toolkit of knowledge market place. The role of the regulator in
as well as regional analysis. Factors that affect and skills for any manager. driving the competitive environment is also
the operator business model and strategy are • Understanding Corporate finance and looked at in some detail.
covered in some detail. accounting • Marketing and the customer proposition
• Telecom industry trends and forecasts • The Principle Financial Accounting • Competitive Advantage
• Industry structure and services Documents
• Operating in a competitive environment
• Current and Emerging Strategies • KPIs – Assessing Performance
• Telecom regulation
Telecoms Technologies Leadership and Management
The essentials of good management and
Business Simulation
No-nonsense sessions which demystify – Island Telco 2011
leadership. Comprehensive and focused, these
the telecoms network (fixed, mobile and
highly practical interactive sessions provide an A unique practical and interactive
converged). Covering existing and emerging
opportunity to enhance your management and business simulation running throughout
technologies, these modules ensure you are
leadership skills, providing a solid foundation to the programme. This unique business
much better equipped to make more
drive change and improve standards in any simulation runs throughout the five days,
confident and commercially grounded
organisation. and offers the opportunity to test your ideas
decisions and technology choices as your
• Leadership skills and techniques in a simulated environment. Working in
own organisation evolves and grows.
• Managing change and business relationships small teams, you will consider and evaluate
Attention is paid to the user experience and
all the major aspects of setting up and
service proposition, access schemes and core • Implementing plans and maximising
running an effective telecommunications
network technologies; service delivery options; performance
company – from initial conception, through
and support/network requirements. The focus
market testing, regulatory considerations,
is very much on technology as an enabler. Customer Focus/Marketing overall strategy, telco structure, customer
• Technology evolution and developments
Thought provoking sessions that put the proposition, service offerings, technology
• Network building blocks and support customer proposition and experience choices, timelines, cost analysis, profitably.
systems sharply in focus. Although the customer Feedback and discussions ensure
• Network infrastructures offering is at the heart of most topics during the maximum learning value is achieved.

4. 19-23 September 2011
Programme St Maarten, Netherlands Antilles
Telecoms Industry Corporate
DAY 1 M3 M5
Outlook – 2011 Finance
Many challenges and opportunities face the ever- This module uses a market-oriented approach to
Welcome and Business
M1 changing telecoms industry over the next few assess major areas of applicable financial knowledge.
Simulation Introduction years, and this module provides a It provides the tools to allow telecom executives to
comprehensive analysis of the current situation, develop their financial awareness, and to apply their
This initial session sets the tone of the week,
as well as predicting future trends, growth skills and knowledge as they develop new service
including the overall programme objectives, timing
markets and technologies – and the strategies propositions, or manage busy departments. It better
and administration, the speakers, and what is
that are likely to be employed. The aim is to places each participant for survival in the competitive
expected. Delegates find out about each other and
provide a clearer picture of the way ahead – environment of modern telecommunications.
meet their team members.
enabling more informed decisions and choices.
The business simulation is also introduced in detail. The information is drawn from Informa’s vast THE BUSINESS FINANCE CYCLE
The scope, format and expectations are set out to market intelligence resources. • Identifying the flow of funds in a commercial
ensure each team is fully aware of the requirements, business
• Networks (Mobile, Fixed & Convergence) • Determining the factors influencing the sourcing
and that each participant can ensure they maximize
the learning opportunity throughout the modules. • Operator strategies of finance
• Regional Developments
• Broadband and the Internet
The Telecoms Business • Content and Applications (incl. TV) BUSINESS SIMULATION
M2
Environment • Device Trends
• Industry Survey Results Telecoms Business Simulation
A comprehensive look at the evolving telecoms
business world – from shareholder to customer, and – Island Telco 2011
all that lies between.
The unique Island Telco 2011 Business
This module sets the scene for the rest of the DAY 2 Simulation runs throughout the week – acting
week, and covers key elements of the business to tie each of the modules into the bigger
environment in which telecoms companies find picture in a practical and interactive way. As we
themselves. The view of shareholders, telecom Telecoms Technologies deal with each major aspect of telecoms
operators, vendors, service providers, and very M4
– The Emerging Picture throughout the week, Island Telco 2011 allows
importantly, the customer, are all examined. The you to test your ideas and understanding in a
changing (and increasingly complex) interrelation- With telecom technologies changing rapidly, there simulated environment, maximising the
ships between the different players are discussed. is a need to thoroughly understand the opportunity for learning, whilst developing a
capabilities, limitations, and implications as each much more complete picture of the telecoms
• Shareholder Requirements
new system is adopted. This module sets out the environment.
• Business goals emerging picture logically – tackling the building
• Aims of the Telco blocks first, before looking at the different access Working competitively in teams, you are asked
and core network systems in more detail. to develop a business plan to run a converged
• Telcos provide:
telecoms operation on a Caribbean Island –
– Spectrum The picture is built up from the basics to include presenting your plans to a license commission
– Infrastructure the way in which the different technologies and on day 5 in order to win the license to operate.
elements interact to provide the overall user All the major aspects of telecoms need to be
• Role of vendors
experience. For the mobile technologies, we
• The MVNO Case
concentrate on the 3GPP family, and the
• The Service Proposition evolutionary path through GSM, GPRS, EDGE, CAPITAL STRUCTURE
– Basic services 3G W-CDMA and HSxPA, and onto LTE and also • Implications of financial risk
– Advanced services including WiMAX. Interoperability, compatibility,
• The relationship with operational risk
– The Internet and third parties and roaming scenarios are all illustrated.
ACCOUNTING DATA AND ITS USE IN CORPORATE
• What’s involved and how do they do it? • Network Building Blocks CONTROL AND PLANNING
• Procedures – Network – Connecting it all • The two principle documents
• User Experience Architectures together • Balance sheet
• What does the customer get…? • Profit and loss account
• Mobile
– The Handset Experience • Putting it all together using the published accounts
– 3GPP (GSM) – 3G and Beyond of a major telecoms organisation
– The Network Experience Family – Alternative Access
– The Overall Experience – 3GPP2 Family (incl. WiFi) CASH FLOW
• Tracing the vital flow of cash through every channel
• What does the customer want? • Fixed of business activity
– Segments – Examples – Access – DSL Technology • Cash being the one certain fact in the whole mix
- Heavy Voice Users Schemes – Fibre COST/VOLUME/PROFIT ANALYSIS
- Texters – Cable • The strategic trade-off of volume and price
- Corporate
• Convergence • Contribution analysis
- Technophiles • Profit value relationship
– Technologies – NGN and IMS
– Meeting the Customer Requirements CAPITAL BUDGETING – THE CRITICAL AREA OF
- Quick Fixes • WiMAX IRREVERSIBLE INVESTMENT
- Intermediate Fixes – Capabilities – Implementation • Appraisal techniques
- Difficult/more complex options – Technology • The capital asset pricing model (CAPM)

5. • Why people resist change and the strategies • Delivering the service
DAY 3 for handling this resistance – IN and CAMEL – IMS for service delivery
• The main steps for leading successful – Service delivery – Delivering TV services
Leadership and People change efforts platforms – Location Based Services
M6 • Case studies in leading successful organis-
Development • Supporting service provision
ational transformation and what we can learn
So, what does it take to be an effective leader in – OSS – BSS – NGOSS
today’s telecommunications environment – a world THE LEADER’S ROLE IN ENERGISING AND
of continuous change and constant challenges? INSPIRING PEOPLE
• Inspiring others and talking the talk Operating in a Competitive
This day long module is designed to optimise your M9
• Building personal credibility and walking the Environment
effectiveness as a leader. It explores how you can
talk
use your management and leadership style as a Competitive Advantage and the Role of Regulation
strategic tool to align your organisation’s culture • Building and sustaining trust Building and maintaining sustainable competitive
with its strategic business objectives – whilst • Energising the organisation through real advantage in a dynamic environment depends on clearly
building support for your projects. empowerment identifying and meeting customers’ strategic requirements
LEADERSHIP STYLES profitably. This session briefly looks at how to identify and
put in place sources of competitive advantage.
• The performance dimension of leadership
• The four styles of performance leadership, We then examine the role of Regulation – firstly the
purpose and implications of regulating the competitive
“Brilliant practical concept….” how and when to use them
environment (and any possible unfair competitive
SS, SWAZI MTN LTD • Your own performance leadership style profile
advantage), followed by the wider requirements of
and its implications for the challenges you face
providing telecommunication services in developed or
• Which styles do you need to develop developing economies. Finally, we take a more detailed
look at the key players, licensing, and the key challenges.
considered and developed within the simulation,
• Sources of competitive • The requirement for
including:
DAY 4 advantage regulation
• Overall strategy • Customer
• Building market-based • Benefits and
• Financial aspects proposition,
21st Century Telecoms sustainable competitive implications of regulation
• Leadership and • Marketing and
M7 advantage • Key players in regulation
people management positioning Marketing • Strategic organisational • Licensing
• Competitive • Technology choices
Ensuring the provision of a viable and competitive and market alignment • Key challenges
landscape • Rollout and launch
customer proposition is vital to the success of a • Measuring strategic
Whether you work for a telco, vendor or service telecoms operator, and in turn, the telecoms effectiveness
provider, the Island Telco 2011 Business Simulation vendors (handset and network), and service
providers. A key element of ensuring that success BUSINESS SIMULATION
provides an extremely effective environment in
is communicating the proposition effectively. DEVELOPING THE STRATEGY
which to build your understanding of your
Time is set aside for teams to further develop their strategy
customers, your organisation, your people, and This module provides useful insights into
to ensure they are fully focused on the needs of the
your place in the competitive telecoms landscape. marketing and positioning strategies employed
customer in the context of the wider business strategy.
Expert reviews, feedback and discussions ensure within the telecommunications industry. We focus
maximum learning value is achieved. on assessing that the right products are
developed within different market environments,
and that marketing communications are effective, DAY 5
The programme looks at real world leaders and focused and timely.
examines how they achieve the results that they do. BUSINESS SIMULATION
• Marketing principles • Branding BRINGING IT ALL TOGETHER
It also looks at your existing level of competency in
• Marketing channels • Promotion With all the pieces of the puzzle in place, the teams
core leadership areas and provides feedback on
• Positioning • MVNOs develop their full business plan in preparation for the team
your leadership style.
• Segmentation presentations, ensuring they have covered all the major
We explore leadership in the real world, with a aspects required for success in the modern telecoms
focus on overcoming resistance to change, dealing business environment.
with politics and the dynamics of power distance. Service Delivery and
M8
FUNDAMENTAL CONCEPTS ABOUT EXECUTIVE Supporting Systems Delegate team presentations
LEADERSHIP
As the service mix becomes increasingly complex
• Personal development and leadership Comprehensive business simulation presentations are
(and IPcentric), effective service delivery and
development in the context of organisational delivered by each team, presentations include:
support systems become increasingly important.
growth, success and decline • Overall strategy and • The service proposition
This module looks at the issues of service
• The relationship between leadership and implementation, provision, control, and billing. objectives • Technology choices
management? • Market considerations • Content delivery
Both the Operational Support System (OSS), and
• The core competencies of effective executive • Financial aspects • Network infrastructure
Business Support System (BSS) are examined,
leadership and how you measure up • People management • The rollout plan
including the evolving techniques used in modern
• Your personal executive leadership strengths Billing systems and CRM platforms. Finally, we • Positioning & branding
and areas for development focus on simplifying the provision of OSS and
REVIEW SESSION
LEADING SUCCESSFUL CHANGE BSS systems through initiatives such as NGOSS.
This section is used to review the bid presentations –
• How to anticipate the need for change • The Service Mix providing valuable feedback and a critical appraisal. It is
• How to create the conditions for change – Fixed – Mobile – Convergent facilitated by the programme speakers.

6. Here are just some of the 350 companies worldwide whose
executives have attended the Telecoms Mini MBA
Operators Econet Wireless MTN Teliasonera Denmark Evolving Systems Government/ Regulator/ Nigerian Communication
Afghan Wireless Etisalat MTS Mobile Telesystems T-Mobile Hewlett Packard Industry Association Commission
Communication Fastlink Nashua Mobile Turk Telekom Bureau Telecom & IT Regulator
IBM
Company Flora Telecom Nawras Telecom Telecommunication & Telecom Development
Turkcell IntelITS
Areeba Post (Netherlands Company Afghanistan
France Telecom Net One Cellular Ufone
Armentel LG Electronics Antillies)
Gamcel New Telecom Uganda Telecom Telecommunications
Asiacell LogicaCMG CANTO Regulatory Authority
Geocell Ltd Next Mobile Umniah Mobile Co
Astrid Nv Sa Lucent Technologies Comision Federal De (UAE)
Globe Telecom O2 Unitel Telecomunicaciones Other
Atheeb Golden Telecom Oman Mobile Mauto Systems
Verizon (Mexico)
Telecommunications Merryworld Technologies Commission for Atos Origin
Grameen Phone Omani Qatari Vodacom
Atlantique Telecom Telecommunications Barwa Real Estate
Grintek Technologies Vodafone Microsoft Communications
Azercell Telecom Omantel Regulation (Ireland) BBC
GSM Kazakhstan Warid Telecom Motorola
Bahrain Telecoms Jersey Telecoms Orascom Telecom Communications Carphone Warehouse
Wataniya Telecom Nortel Networks
Bakcell Kpn Mobile Pakcom Authority (Zambia) Cinenews Ltd
Westcom Wireless Oracle
Banglalink Sheba Kyivstar GSM Palestine Cellular Council For Electronic Deloitte Business
Telecom Communications Wind Telecom Research In Motion Consulting
Malaysian Mobile Media (Croatia)
Baud Telecom Polkomtel Zain Saudi Networkers Federal Airport Authority Detecon
Services
Belgacom Qanawat Telecom Vendor Services of Nigeria Ernst & Young
Mascom Wireless
Botswana Mauritius Telecom Roshan Airwave Solutions Siemens Independent First National Bank
Telecommunications MCEL Safaricom Ltd Billpro Software Sony Ericsson Mobile Communications Harris Stratex Networks
BT CGI Information Systems Authority of South Mckinsey & Company
Meteor Mobile Saudi Telecom Springcell Integrated
Bulletin Wireless Cisco Systems Africa
Communications SK Telecom Technology Neoconsult Aps
Cable & Wireless Ciscom Ministry of Foreign Affairs
Mobilink Supercell Sun Microsystems Stratex Networks
of Denmark
Celcom Malaysia Mobilink GSM Telecel Citex Thales Training &
Suntel Ltd Ministry of Interior –
Cell C Mobiltel Telecom Namibia Comverse Consultancy
Symbian Software National (Saudi
Celtel Mobily Telefonica Movil Digital Bridge Institute Arabia) Thames River Capital
Cosmote Texas
Mobinil Telekom Slovenije DMC Stratex Networks Ministry of Posts & The Number UK
Deutsche Telekom Mobiserve EMC Computer Vee Networks Telecommunica Universal Service
Telenor
Docomo Europe Ltd Moldcell Telesis Communication Systems Ministry of Telecoms & IT Provision Fund
DU Telecom MTC & Security Ericsson (Saudi Arabia) Qatar Petroleum
Peace of mind in choosing the Here’s what past Telecoms Mini MBA delegates have had to say
Telecoms Mini MBA from the about the programme:
“Effective, detailed, well delivered! Absolutely the most specific, hard hitting
Informa Telecoms Academy and 'to the point' telecoms training I have received.” TO, ERICSSON
• Informa Telecoms and Media is THE leading provider of industry “Great presenters, extremely knowledgeable” AM, ROSHAN
Intelligence and market data to the Telecoms Industry – researched
by 100+ analysts globally with full-time analysts on every continent
“I really enjoyed the course! I would have liked to be able to spend more
time with the teams and presenters” SM, APPLE
• Truly outstanding delegate feedback and evaluations – the
“Highly comprehensive coverage of the telecoms industry” DS, VIVA
MAJORITY rating the course as EXCELLENT, and 98% rating it
EXCELLENT or GOOD “Very interesting, made me think out of the box” OO, HARRIS STRATEX
• Impressive Alumni – 3500 top industry professionals from around “This is an excellent comprehensive training course giving a clear idea
the world and from the different telecom sectors have benefited from of the telecoms industry” GS, DU
the Mini MBA for the last six years, including many CEOs, CFOs, “Very useful and so much related to my job!” LA, ZAIN
CMOs and CTOs
“Great learning experience” VK, VODACOM
For more information on the program please
contact Teresa or Regenie:
Teresa Wankin
Operations and Human Resources Manager
CANTO, 67 Picton Street
Port of Spain, Trinidad and Tobago
Tel: (868)622 3770/4781 • Fax: (868)622 3751
Email: tdavid@canto.org • Web: www.canto.org
Regenie Fraser
Secretary General, 67 Picton Street, Newtown
Port of Spain, Trinidad W.I.
Tel: (868)622-7448/ 3770/4781 • Fax: (868)622-3751
Email: rfraser@canto.org • Web: www.canto.org

7. Expert speaker facility
Your team of presenters and facilitators are all experts in their fields, including technical specialists,
management consultants and finance specialists. All the facilitators are highly accomplished business
trainers who will work with you to ensure understanding throughout the five days.
PROGRAMME DIRECTORS PROGRAMME PRESENTERS
Tony Wakefield is Training Director at the Telecoms Academy. Paul Blackhurst is an independent consultant, speaker, trainer, coach and
Tony started his career in telecoms in 1981 with British Telecom, facilitator. Following on from an early career in business-to-business marketing
and now heads up the Informa Telecoms Academy. He trains and sales, Paul moved into management development over 12 years ago and
across a wide range of subjects, including in-depth engineering works across four continents designing and delivering successful management
training, and as Programme Director on the Telecoms Mini MBA development and leadership interventions for businesses. He has worked
and more advanced programmes. Tony has a degree in widely within the Telecoms sector.
Electronics and Physics from Loughborough University, and is a
Helena Boschi has worked as an organisation specialist for sixteen years with
full Member of the Institute of Leadership and Management.
companies including British Airways, Cable & Wireless, Royal Bank of Scotland
Alan Mayne, Training Manager, has a wealth of experience in and Accenture focussing on leadership, cross-cultural communication and
telecommunications and IT – having previously worked for BT, teamwork. Helena brings a depth of research and knowledge to her programs
DEC, and Ericsson, where he had responsibility for supporting the but focuses on the practical, enabling participants to apply concepts and ideas
GSM Network roll-out for a UK operator. Alan was also Training to their own organisational environments.
Manager for the Ericsson UK training centre, moving to the
Stephen Brookson specialises in the provision of tailored finance training. He
Telecoms Academy in 2001. He presents on a range of technical
qualified as a chartered accountant in 1980 with KPMG and, after a period in
and business courses, and has full responsibility for the Telecoms
industry, joined a leading organisation in the provision of training for chartered
Mini MBA programmes.
accountants in practice. He then joined Ernst & Young for a number of years as
Dave McNally, Senior Telecommunications Trainer, began his a consultant. An independent consultant – he develops training in the public
career as a fully qualified Communications Officer and Senior and private sectors.
Engineer with Cable and Wireless, Dave now oversees the
Anna Carvisiglia is a qualified Chartered Accountant (ACMA) and has worked
Telecoms Academy’s suite of advanced technology programmes
in senior financial roles across a number of fields, including software and hi-
which includes LTE and WiMAX. His huge experience and
tech. She has a wealth of experience covering a range of commercial sectors.
knowledge, as well as his flexible and dynamic presentation skills
Anna runs courses for a wide range of delegates, including senior directors –
means he is also a very capable Programme Director on a range
using engaging and accelerated learning techniques in a training style which is
of telecoms management programmes.
lively and energetic.
Dr. John Massey has over 15 years experience in telecoms.
Eddie Chauncy studied at Cambridge before training as a Chartered
During this time he has researched and analysed both
Accountant and spending over 15 years in senior financial roles for companies
technologies and business strategies in a range of areas
such as Microsoft, Ericsson and Telewest Broadband. Initially working with
covering mobile, fixed, IP and broadcasting. He was previously
Ericsson’s international telecoms training centre, Eddie specialised in helping
Research Director for Informa Telecoms & Media, during which
others to develop their financial skills, particularly in the telecoms and hi-tech
time he was responsible for the conference agenda for the
sectors. He runs highly enjoyable and engaging courses for telecoms operators
3GSM World Congress, and researched new technologies and
and technology companies as part of the Telecoms Academy Team.
markets in order to create Informa’s schedule of international
conferences. Chris Dickin was trained as a management accountant with the Rolls-Royce
aerospace division in Derby, UK. Academically, he qualified as a professional
Dave Bowler has an extremely strong telecommunications
accountant and gained a Masters degree in financial control. Practically, he has
training background, having gained a great deal of experience
a wide experience of industry and commerce including senior positions in the
managing training for Cable and Wireless and Mercury
finance function of several major companies.
Communications. He focuses primarily on advanced technology
and business programmes. Dave oversees the Telecoms Gordon Raitt is an international management consultant specialising in the
Academy Distance Learning portfolio, but also delivers a very development of effective relationships at all levels within an organisation. He
wide range of training programmes to both technical and has almost 20 years experience designing and delivering programmes that
nontechnical audiences. focus on leadership, motivation, teambuilding and the development of
customer lifetime value.
Paul Kilby offers over 25 years experience in Telecoms & IT. He
has extensive management, regulatory and project experience, Mike Walshe has worked in Employee Relations, HR and general management
holding a BEng honours degree and an MBA (Cranfield). Paul in a range of companies for twenty five years specialising in leadership
effectively conveys technical and business concepts to his development and performance management. In 2001 he set up his own
delegates, whatever their background. Specialising in Modern practice and has been retained by a number of businesses to work with their
Business & Telecoms Networks, he has special technical interests senior management teams. His open and enthusiastic style, practical approach
within 3/4G Air Interface & Infrastructure, SS7 over IP, & HSPA. and use of easily applicable tools and techniques ensure that learning is highly
relevant and motivational.
Sue Uglow is a strategy and marketing specialist who oversees
the Telecoms Academy portfolio of marketing programmes. Grant Vernon is an accountant turned corporate speaker and trainer who
She has an MBA from Henley Management College and is an specialises in teaching financial intelligence. His expertise is facilitating
experienced visiting lecturer on strategy, marketing and complicated financial and management theory into simple, immediately
telecoms with UK business schools and universities. Sue has implementable concepts. He is the author of two popular finance books, a
also been a full time telecoms analyst with Ovum and Gartner founder member of the Professional Speakers Association and is also a guest
Group, and continues to follow the market closely. presenter at several Universities and Business Schools.

8. TELECOMS ACADEMY
CANTO Caribbean Telecoms
Mini MBA 19-23 September 2011
To register please return your completed form to: Venue: Sonesta Maho Beach Resort &
Casino St. Maarten
Teresa Wankin Contact details:
1 Rhine Road, Maho Bay, St Maarten
Operations & HR Manager Tel: (868) 622 3770/4781/0929 Netherlands Antilles
CANTO, 67 Picton Street Tel: 599.545.2115
Newtown, Port of Spain Fax: (868) 622 3751
Email: reservations@mahobeach.com
Trinidad and Tobago, W.I. Email: twankin@canto.org Web: Sonesta.com/MahoBeach
DELEGATE DETAILS (for ease, attach your business card) – please photocopy form for multiple bookings
1 (Mr/Mrs/Ms/Miss/Dr) Family Name ____________________________________________________________________________________ Forename __________________________________________________________________
E-mail _____________________________________________________________________________________ Tel _______________________________________________________________________________________
Fax _______________________________________________________________________________ Job Title ________________________________________________________________________________________
Any special requirements? _____________________________________________________________________________________________________________________________________________________________
2 (Mr/Mrs/Ms/Miss/Dr) Family Name ____________________________________________________________________________ Forename __________________________________________________________________
E-mail _____________________________________________________________________________________ Tel _______________________________________________________________________________________
Fax _______________________________________________________________________________ Job Title____________________________________________________________________
Any special requirements? _____________________________________________________________________________________________________________________________________________________________
COMPANY DETAILS
Name of Company _____________________________________________________________________________________________________________________________________________________________________
Department _________________________________________________________________________________ Address ________________________________________________________________________________
_______________________________________________________________________________________________________________________________________________________
City _____________________________________________________ Postcode _________________________________ Country _______________________________________________________________________
VAT Reg no ______________________________________________________ Nature of Company Business _______________________________________________________________________________________________
PAYMENT INFORMATION
I would like to attend the CANTO Caribbean Please charge my credit card
Telecoms Mini MBA on 19-23 September 2011: Card No Expiry Date __/__
Full members US$6,000.00 Card Holder’s Name
Affiliate members US$6,500.00 Signature Date __/__/__
Card Billing Address
Non-members US$7,000.00
Contact Tel No for Card Holder:
Delegates who do not pay with their booking are
requested to provide a copy of bank transfer/credit Enclosed is a cheque made payable to Canto
card/ cheque details to help payment allocation.
Payment by bank transfer in US$ to: Account Number 28 • Branch No. 10405
Staff at the event will request a credit card guarantee Scotia Bank of Trinidad & Tobago Ltd • Scotia Bank Swift Address: NOSCTTPSA
for delegates without proof of payment. ABA / ROUTING: 021000021 • Swift: CHASUS33 • CHIPS: 0002 • Corresponding Bank:
J.P. Morgan Chase NA, 153W 51 Street, 4th Floor, NY, NY 10019
Informa UK Ltd Registered in England and Wales No (GB) 1072954. Registered Office: 37-41 Mortimer St, London W1T 3JH VAT registered No. (GB) 365 4626 36