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Tracking returns

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Tracking returns

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Tracking returns

  1. 1. Tracking returns In this module, we will discuss :- 1. How to check your cancelled orders on the seller panel? 2. How to track return before delivery orders on the seller panel? 3. How to track return after delivery orders on the seller panel?
  2. 2. How to check your cancelled orders on the seller panel? Click on the Orders tab1 2 When a product is cancelled by a customer before shipping, you can check your orders in the cancelled stage 1 Select More and click on Cancelled from the dropdown list – Here, you can view your orders cancelled by the customer as well as you 2
  3. 3. 3 5 Here, you can check the individual order details3 Click on Download Invoice to download its invoice4 5 Click on Download All orders to download all the detailed information regarding all the cancelled orders 4 How to check your cancelled orders on the seller panel?
  4. 4. Check returns before delivery orders
  5. 5. How to check return before delivery orders on the seller panel? When an order is cancelled by a customer after shipping, you can check it in the Returns Before Delivery stage 2 1 Click on the Returns tab Click on the Returns before delivery tab to check the orders which have been cancelled before the delivery 1 2
  6. 6. Click on the Date filter to check the cancelled orders from a specific date range Click on the select filter to apply the status filter 3 4 3 Note – You can raise a ticket for Return before delivery POD (proof of delivery) within 10 days from the date of Return before delivery marked. Ticket raised beyond 10 days from the date will not be entertained. 4 How to check return before delivery orders on the seller panel?
  7. 7. Click on All to view all your Return before delivery orders Return Initiated - When a customer requests for a return while the product is in transit, you’ll be able to see the product here 5 6 7 5 7 Return Delivered - When after cancellation, a product gets delivered to you, you can view it under Return Delivered How to check return before delivery orders on the seller panel? 6
  8. 8. Click on Dispute Details to check the status of the raised claim8 8 You can check the status of your raised claims here How to check return before delivery orders on the seller panel?
  9. 9. Reason behind raised dispute 8c 8a 8b 8a 8b Here, you check the status of your dispute. The status of the dispute can be categorized under the following: Pending - We have started working on your initiated request In-process - The request has been approved and the amount will be credited to your bank account within 5 business days Paid – the claim amount has been credited in your account 8c Here you can check the claim amount which will be credited to you for this dispute How to check return before delivery orders on the seller panel?
  10. 10. Check returns after delivery orders
  11. 11. Click on the Returns tab1 2 Click on the Returns after delivery tab 3 Click on the date filter to view the return orders from a specific date range To check orders which have been requested for a return after the delivery, follow these steps - How to check return after delivery orders on the seller panel? 1 2 3
  12. 12. The available search options are: Order ID, Item ID, Tracking Number, Shipper, Warehouse, and Status 2 4 You can also filter your search for returns by selecting one option at a time from the various options available within the SEARCH dropdown list - 4 How to check return after delivery orders on the seller panel?
  13. 13. There are four sections: Approved Picked Returned All 5 Let’s learn how all stages of the return after delivery tab work - 5 Note - In this stage, all return stages are also known as return after delivery stages. How to check return after delivery orders on the seller panel?
  14. 14. Click on the Approved tab to view the details of the orders in the return requested stage. You can also see the reasons for returns 6 In the approved stage, you can check all the return requested orders which have been approved by Paytm Mall How to check return after delivery orders on the seller panel? 6
  15. 15. In the Picked stage, you can check all the returned orders that have been pickedup by the courier partner Click on the Picked tab to view the details of the orders picked by the courier partner from the customer7 7a View details of the courier by clicking on return courier AWB How to check return after delivery orders on the seller panel? 7 7a
  16. 16. When a returned product is successfully delivered back to you, the status of the order changes to return delivered Click on the Returned tab to view the details of the returns delivered back to you8 8a If you have any issue, click on Raise Dispute to raise your ticket against that order How to check return after delivery orders on the seller panel? 8a 8
  17. 17. Fill all the mandatory details for raising the claim 8b 8c Click on Submit 8c 8b How to check return after delivery orders on the seller panel?
  18. 18. Here, you can check the status of your raised claim Click on Dispute Details to view the status of your claim 9 9a Click on the Returned Tab How to check return after delivery orders on the seller panel? 9a 9
  19. 19. Reason behind raised dispute 9d 9b 9c 9b 9c Here, you check the status of your dispute. Status of the dispute can be categorized under the following: Pending - We have started working on your initiated request In-process - The request has been approved and the amount will be credited to your bank account within 5 business days. Paid – The claim amount has been credited in your account 9d Here, you can check the claim amount w credited to you for this dispute How to check return after delivery orders on the seller panel?
  20. 20. Click on the All tab to view the detailed stages for all return orders 11 Click on Download Order CSV to download the detailed csv of the return orders 10 11 10 How to check return after delivery orders on the seller panel?
  21. 21. Thanks everyone! For any query, please raise a ticket on Support

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