The document discusses how cloud computing services can support IT service management (ITSM) processes by providing capabilities that are cheap or free, highly scalable and available, and can be rapidly deployed. It outlines various software as a service (SaaS) and cloud-based tools that were either purpose-built for or can be repurposed for ITSM activities like meeting scheduling, learning management, workflow management, surveys, and hosted ITSM solutions. While these tools provide benefits like reduced costs and improved scalability, the document also notes some risks around flexibility, data control, and privacy that users must evaluate when selecting cloud-based options.