This service-design outline concerns the tagging and filtering of the sort of information that helps you live well with a long-term condition. The service has a youth focus.

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2. Information | Network | Connected | Access
Provides a personalised and intuitive
service to support and connect people
to information about long term health
conditions
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3. The goal of the idea is to get relevant
information around LTCs to the right people
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4. Kate, 19, has eczema and psoriases. She
has never really paid much attention
to it as it’s never been really bad but it
does make her very self conscious
Emily, Kate’s cousin is 14 and goes to Newark would do anything to take the pain away , so I
High School. She is feeling helpless and has was wondering if anyone who has dealt with
turned to the internet to try and find out this and been through it could give me any
how she can support her cousin; advice.. what helped you the most ? and what
can I do ? I hate feeling so powerless can
“I found this blog on Psoriases about an hour anyone help ?”
ago while I was trying to read up on psoriasis
and psoriatic arthritis , my cousin has both “I thought maybe people
sadly and I wanted to know everything I would think I was stupid
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could about it. She has been like my sister
ever since she came into my life and we
because I’m so young. I’m
are extremely close. It kills me that she is only 14 but I care so much
in constant pain and that I cant do anything and I can’t stand the feeling
to help her. She’s had this for about fifteen of not being able to help her
years now , diagnosed when she was 10 she because she is always there
is only 19 now and feeling like she’s 80 . I for me.”

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24. We give ALISS;
User emails
Feedback (user insights)
User mobile numbers
We need from ALISS;
Infrastructure to facilitate all these services in one space
(suggestions welcome)
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25. More relevant and accurate information around the condition
Collects feedback from the users to improve the content of the
services
Onestopshop: Brings together a list of relevant and useful websites
in one place
All people with LTCs, families, members, carers can interact with the
service
Receive regular updates through text and email therefore this is a
sustainable service
Rating system shows Inca is helpful
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