DESIGN THINKING Change and Innovation Initiators

1. DELTA FORCE
Change and Innovation Initiators
PRESENTED BY
GROUP 9
PARIDHI MALIK
NEHAL CHUGH
MUSKAN SHARMA
NIKHIL TAKKAR
MANUEL MATHEWS
MOHD.SOHAIL

2. STEP 1 :PROBLEM STATEMENT
PROCESS FOR THE QUESTION
IS ONLINE GROUP WORK AND
COLLABORATION EFFICIENT?
STEP 2 : STAKEHOLDER MAPPING

3. INITIAL PROBLEM
STATEMENTS
NEW PROBLEM
STATEMENTS
FINAL PROBLEM
STATEMENT
IS ONLINE GROUP WORK
AND COLLABORATION
EFFICIENT?
How Can We Come Up With A Better User
Experience And Create A Holistic Group Work
and Collaboration Experience?
How to create a more
interactive environment?
How to overcome
language barriers?
How to overcome
technological inconsistencies?
How to increase
productivity of groups?
Why lack of physical cues may
lead to miscommunication?
Why are there more
distractions and lack of focus?
Ways to make the digital
experience more seamless?
Why are there
security/connectivity issues?

4. Task
Provider
Team’s
Coordinator
ORGANIZATION
Technical
Supervisor
Team 1
Moderator/
Supervisor
Team
leader
Team
leader
Team
Project
Manager
IT Head
Audience
I look forward to some
creative outcomes!
I am ready to help the teams with
any technical glitches
My team will work very
hard this time!
We are
hopeful to
see some of
the best
solutions
Division of
work is crucial
Miscommunication
might happen! I
should be alert
I will explain
the task to the
team leaders
Task
Provider
Team’s
Coordinator
Technical
Supervisor
Team
leader
Team
IT Head
Audience

5. ETHNOGRAPHIC IMMERSIONS OF
STAKEHOLDERS AND EXTREME USERS

6. QUESTIONNAIRE USED
• What do you think about online collaborations applications and software?
• What are the major distractions?
• Do you feel online collaborations is unproductive? If yes, why?
• What do you think about the future of online work environment?
• How good according to you is the online work environment?
• How will you describe online collaborations?
• What do you do to make a physical presence in online work environment?
• What are your friend’s opinion on online collaboration?
• What does the general public talk about the online work environment?
• What are the fears on working online?
• What are the frustrations while working online?
• What measures success for you in online work environment?
Online Collaboration

7. KARAN MALHOTRA- STUDENT
Security
Issues
WHAT DOES HE SAY
AND DO?
Connectivity
issues
Frustrated
GAIN
PAIN
Work load
Online collaboration is
not that efficient ?
Clashes of ideas
Productivity
issues
Team tasks not
seamless
Nervousness during
presentations
Trust issues
Need of a seamless
group work collaboration
tool and innovative
technology to enhance
productivity of work
Online is the future.
Dependability on
technology.
Health issues
rising
Adaptability to new
technologies
More time to family
AI/AR/New
technologies
What Does
He Hear?
What Does He
Think And Feel? What Does
He See ?

8. KARAN MALHOTRA
MOTIVATIONS
0 2 4 6 8 10
FEAR
ACHIEVEMENT
INCENTIVE
GROWTH
POWER
SOCIAL
Age- 25
Work- Entrepreneur
Occupation- MBA student
College- Amity University
Location – New Delhi
BELIEFS
PREFERRED ONLINE PLATFORMS
NEEDS
GOALS
PERSONALITY
0 2 4 6 8 10
ACTIVE
EXTROVERSION
ANALYTICAL
CREATIVE
OPTIMISTIC
LIBERAL
• A better connectivity
• A better way to collaborate team
tasks
• Productivity and efficiency
• To be able to work seamlessly in an
online setup
• To collaborate with a personal touch
during team work
• Learn new ways of collaboration
0 2 4 6 8 10
MICROSOFT TEAM
GOOGLE MEET
ZOOM
• EQUALITY
• RESPECT
• APPRECIATION
• OPTIMISM
• SUCCESS

9. THINK AND
FEEL
SAY AND
DO
SEE
HEAR PERMANENT
CHECK ON
EACH
OTHERS
WORK DUE
TO DIGITAL
FOOT PRINT
INEFFECTIVE
COMMUNICATION
AND
COORDINATION
THROUGHOUT THE
ACTIVITY, WHICH
LEADS TO
CONFLICTS
EMPATHY MAP OF
HIMANSHU GUPTA

10. STUDENT
AGE - 24
LOCATION – FARIDABAD
CALM, POLITE, FOCUSED
HIMANSHU GUPTA
GOALS :
• TO LEARN MORE ABOUT COLLABORATIVE TOOLS.
• COMPLETING TASK ON TIME
• CORDINATING AND COMMUNICATING EFFECTIVELY
FRUSTRATION :
• MISSUNDERSTANDING
• CONNECTIVITY ISSUES
MOTIVATIONS :
• APPRAISALS
• ACHIEVING STANDARDS
6.4
4.9
1
0.6
COLLABORATIVE TOOLS
ZOOM GOOGE MEET
MICROSOFT TEAMS ZOVO

11. “Efficiency is somewhere lost”
He thinks his efficiency has reduced.
“Online Collaboration is hectic”
He feels online collaboration is
hectic.
“I might be misunderstood
”He thinks that misunderstandings might come up
“working day and night tirelessly”
He has to do more work
“my personal and professional life have got mixed up”
He says that work life balance is not present
“long reports and guidelines”
He has to follow detailed guidelines
“You have to come up with a proposal”
He receives orders from time to time
“Our team is working
really hard”
“Zoom is a good collaboration tool”
He has heard good word of mouth for
Zoom
“I am missing the usual collaborations and
team projects”
He says that offline team work was better
“server crashes and system failures”
System failures are happening due to excessive
workload
• “connectivity issues are a big pain”
He has to suffer due to weak network connectivity
• “misunderstandings create conflicts”
He has to be extra careful to avoid arguments
• “work takes longer to complete”
He has to work longer than in the offline situation
• “learning experience”
He is experiencing a lot of diverse things
• “getting to know a lot of new technologies”
He is getting a chance to know a lot of things
• “learning to deal with people with more attention”
He is becoming more conscious of dealing with people
EMPATHY MAP OF PANKAJ SHARMA- SOFTWARE DEVELOPER

12. “If I had a way to share projects and collaborate in real time,
that would make my workload so much easier to manage.”
PANKAJ SHARMA
AGE
OCCUPATION
STATUS
LOCATION
EXPERIENCE
30
Software Developer
Married
Delhi
5 years
Incentives
Fear
Achievement
Growth
Power
Social
GOALS
• Complete targets on time
• Build good relations with the team members
• Make maximum use of the available technology
• To get promoted in the coming year
FRUSTRATIONS
• Network connectivity issues
• Slowdown in work
• Misunderstandings among team members
Source of energy Extrovert Introvert
Processing of
information
Sensing Intuition
Decision making Thinking Feeling
Order of life Judging Perceiving
PERSONALITY
MOTIVATION
Ambitious | Admired | Focussed

13. ONLINE SETUP IS
BETTER
THERE SHOULD BE
BETTER CONNECTIVITY
AT BOTH END. ONE TENDS TO
GET CASUAL AND
LETHARGIC.
GETS IRRITATING AT
TIMES
ACTIVELY
PARTICIPATES
SOMETIMES GETS VERY
DISTRACTIVE
THERE IS MORE
WORK
PRESSURE
REDUCTION IN
SERIOUSNESS
TOWARDS WORK
STAYS CONNECTED WITH
EVERYONE
USE EXISISTING
RESOURCES
IT HAS STARTED
AFFECTING HEALTH
• GETTING FAMILIAR WITH NEW
TECHNOLOGY
• A LEARNING EXPERINCE
• CONNECTIVITY ISSUES
• ADVERSE EFFECT ON
HEALTH

14. Age: 23
Work: Student
Location: Delhi
Institute: Alliance Francaise.
Focused Goal oriented
• To complete projects on time
• Advanced Learning
• Work seamlessly in an online setup
• Network connectivity issue
• Increased work pressure
• Long hours of screen time
PERSONALITY: LIBERAL
MOTIVATIONS
GROWTH FEAR ACHIEVMENT SOCIAL
60
50
20
0 20 40 60 80
PREFERRED ONLINE
PLATFORM
microsoft team google meet zoom

15. Streamlined Communication is
Important for any online work
Procrastinating is a major
distraction
Finishing the work on time so I can spent time
with my nephew is the major motivation
The present and future of Trading will
be through online collaboration
Work is efficient as supervision is
less
A better, efficient working environment
Active Participation in discussions and
brainstorming to have a feel of physical
presence
Positive attitude toward online
collaboration and team work
Friends think that online collaboration
is not efficient because of
communication gaps
Managers are motivating and Helpful
in nature even if the workload is high
The word among the public is
online work will be the new
normal
• Fear of making mistakes without supervision for
critical trades.
• Unstable internet is frustrating.
• Loneliness and lack of human interaction
• Efficient teamwork and understanding between
teammates.
• Deadlines met on time is the measure for success.
Empathy Map of Varsha

16. VARSHA KHATRI Associate Level 1 at BNP Paribas GSO
Personal Information
Age:24. Location: Chennai | Profession: Associate level 1 in Trade Management|
Education: B.COM(Honours) | Hobbies : Reading, Travelling |
Personality: Bold, Helpful, Cooperative.
Home Life: Lives with family in Chennai.
Goals
•-Growth in Investment Banking industry.
•-CFA aspirant
•-Spend time on herself.
•-Working in Relationship management
Key Motivations
-Yoga
-Inspiration from parents
-Perks
-Achievements
Key Behaviours
-Helping other
-Puts family first
-Optimistic
-Confident
Frustrations
-Unstable Internet.
-Undervalued
-Long working hours
-Less coordination among team
members.
Tasks
-Point of contact for Client and brokers
-Trade management
-Handling Bloomberg
Devices and Platform

17. Needs Improvement Distractions
Internet costs
No monitoring of
activities
Sometimes Irritated
Work stress
Hopeful for
improvement
Internet connection
problem
Informal Interactions Getting used to new
technology
Regularly updating
Device maintenance
Regular group work
Less productivity
Socializing New experience
GAINS
• Collaboration at the comfort of your home. Removing geographical
barriers.
• Interactions can be recorded. Therefore can be used as a follow up on
plan implementation
PAINS
• Less Bonding. Lack of physical interactions
• Difficult for group leader to track individual member performance
ASHUTOSH RAJORIYA
STUDENT

18. STUDENT PERSONA
ASHUTOSH RAJORIYA
AGE: 21
QUALIFICATION: BSC (CS)
PLACE: Itarsi Madhya Pradesh
HOBBIES: Reading books, watching
movies
PERSONALITY: Ambivert
• Better connection
• Better
coordination
• More interactive
environment
• Google meet
• Zoom
• Moodle
( via laptop &
smartphone)
• Group projects
• Assignments
• Club tasks/work
• Peer review
• Holistic learning
• Honing skills
• Supportive
• Helpful
• Cooperative
• Working in stress
• Internet
connectivity issues
• Spending long
hours on screen
GOALS PLATFORMS TASKS
MOTIVATION KEY BEHAVIOURS FRUSTRATIONS

19. IDEATION PROCESS

20. IDENTIFICATION OF
FINAL PROBLEM
STATEMENT
DESIGNING AND
FLOATING THE
SURVEY TO USERS
AND STAKEHOLDERS
ANALYSING THE
SURVEY AND
QUESTIONNAIRE
BRAINSTROMING ON
POSSIBLE
SOLUTIONS
ANALYSING THE
FINAL PROBLEM
STATEMENT
LOOKING FOR
ALTERNATIVES FOR
A PROBABLE
SOLUTION
RESEARCH ON
VARIOUS EFFICIENT
COLLABORATION
PLATFORMS AND
TOOLS AVAILABLE
HOW CAN WE SOLVE
PROBLEMS IN ONE
SINGLE PLATFORM
DEVELOPING AN APP
DELTA LITE

21. PROTOTYPING

23. CONCEPT – DELTA LITE APP

25. THANK YOU !!!!!!!!