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Quotes
To Inspire a More
Customer Centric Culture
“Look, I think that when we started
Virgin Atlantic 30 years ago, we had
one 747 competing with the airlines
that had an a...
“We see our customers as invited
guests to a party, and we are the
hosts. It’s our job every day to make
every important a...
“For us, our most important
stakeholder is not our stockholders,
it is our customers. We’re in
business to serve the needs...
“Service, in short, is not
what you do, but who you
are. It is a way of living
that you need to bring to
everything you do...
“Every contact we have
with a customer
influences whether or not
they’ll come back. We
have to be great every
time or we’l...
“Good customer service
begins at the top. If your
senior people don’t get it,
even the strongest links
further down the li...
“As far as customers are
concerned, you are the
company. This is not a
burden, but the core of
your job. You hold in your
...
“Without great employees
you can never have great
customer service.”
~ Richard F. Gerson
8
“In the age of the
customer, executives don’t
decide how customer-
centric their companies
are — customers do.”
~ Kate Leg...
“For individuals,
character is destiny.
For organizations,
culture is destiny.”
~ Tony Hsieh
10
To read more
quotes about
creating a customer
centric culture,
click here.
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10 Customer Service Quotes to Inspire a More Customer Centric Culture

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10 customer service quotes from customer-centric industry leaders such as Richard Branson, Jeff Bezos, Tony Hsiesh and more.

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10 Customer Service Quotes to Inspire a More Customer Centric Culture

  1. 1. Quotes To Inspire a More Customer Centric Culture
  2. 2. “Look, I think that when we started Virgin Atlantic 30 years ago, we had one 747 competing with the airlines that had an average of 300 planes each. Every single one of those have gone bankrupt because they didn’t have customer service. They had might, but they didn’t have customer service, so customer service is everything in the end.” ~ Richard Branson 1
  3. 3. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” ~ Jeff Bezos 2
  4. 4. “For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base.” ~ John Mackey 3
  5. 5. “Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions.” ~ Betsy Sanders 4
  6. 6. “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” ~ Kevin Stirtz 5
  7. 7. “Good customer service begins at the top. If your senior people don’t get it, even the strongest links further down the line can become compromised.” ~ Richard Branson 6
  8. 8. “As far as customers are concerned, you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.” ~ Unknown Author 7
  9. 9. “Without great employees you can never have great customer service.” ~ Richard F. Gerson 8
  10. 10. “In the age of the customer, executives don’t decide how customer- centric their companies are — customers do.” ~ Kate Leggett 9
  11. 11. “For individuals, character is destiny. For organizations, culture is destiny.” ~ Tony Hsieh 10
  12. 12. To read more quotes about creating a customer centric culture, click here.

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