Introduction to Office Communication Server 2007 R2 and integration in your company.

1. 15 October, 2009 Office Communication Server (OCS)Enhanced Productivity

2. 15 October, 2009 Office Communication Server Enhanced Productivity 2 Speakers Olivier Mangelschots Managing director olivier@orbitone.com Thijs ter Beek Project manager thijs@orbitone.com Arne Verstraete System & networkengineer arne@orbitone.com

3. 15 October, 2009 Office Communication Server Enhanced Productivity 3 Quicksurvey Who is alreadyusing OCS? Who is usingit as primaryphone?

4. 15 October, 2009 Office Communication Server Enhanced Productivity Agenda Future of telephony What is OCS? Network diagram Hardware devices Demo Software: Office Communicator Q&A 4

5. NextgenerationtelephonyWhat to look for in your next telephony solution? Office Communication Server Enhanced Productivity 15 October, 2009 5

6. 15 October, 2009 Office Communication Server Enhanced Productivity Voice and data networks mergeVoIP = Voice over IP Phone lines (ISDN, PRI) are replacesbyVoIPnetwork links (SIP trunks) VoIP over DSL, Fibre, … Internal voice cabling is replacedbyEthernet Telephonyexchanges (PBX) are replacedbynetwork switches and (virtual) servers 6

7. 15 October, 2009 Office Communication Server Enhanced Productivity Hosted solution Just like Hosted Exchange Today, smaller companies do not need to invest in expensive hardware Everything is hosted in a datacenter Monthly fee Small companies get rich feature set, previously only found in enterprises 7

8. 15 October, 2009 Office Communication Server Enhanced Productivity No more complex devicesMore intuitive interface Who knows how to use advanced functions on these? 8 Integrated in your daily tools (Outlook, ...)

9. 15 October, 2009 Office Communication Server Enhanced Productivity Unified CommunicationsChannels merge into one, easy-to-use environment Desk phones Mobile phone Voice-mail Contacts E-mail Calendaring Presence Instant messaging (IM) Conference calls Videoconference Application sharing Fax ... 9

10. 15 October, 2009 Office Communication Server Enhanced Productivity 10 Presence based communications Smart choices based on your presence/status In a meeting Busy Available Out of office … Less frustrations More productivity!

11. 15 October, 2009 Office Communication Server Enhanced Productivity Workfromanywhere It does not matter whereyou are You are reachablejust as in the office 11

12. 15 October, 2009 Office Communication Server Enhanced Productivity Single numberreach Brett Johnson Technical Specialist Unified Communications +441189094017 Brettjo@microsoft.com Main: +44870 50 10 800 Direct: +441189094017 Mobile: +447801881403 Home office: 425-788-4555 Assistant: 425-538-4486 Pager: 425-555-7112 Business e-mail: Brettjo@microsoft.com Personal e-mail: Brettjo@hotmail.com Business IM: Brettjo@microsoft.com Personal IM: Brettjo@live.com http://www.microsoft.com Main: 425-882-8080 Direct: 425-707-6471 Fax: 425-936-7329 FaceBook: www.facebook.com/profile.php?id=689246513 Linked.In: www.linkedin.com/pub/0/429/3a4 Twitter: Brettjo MSN Spaces: cid-3591732c7834441f UC Blog: communicationsserverteam.com/ Skype: Brettjo@skype.com brettjo@microsoft.com Microsoft Corporation One Microsoft Way Redmond, WA 98052 12

13. About Microsoft Office Communication Server Office Communication Server Enhanced Productivity 15 October, 2009 13

14. 15 October, 2009 Office Communication Server Enhanced Productivity GartnerMagicQuadranthttp://www.gartner.com/technology/media-products/reprints/microsoft/vol7/article3/article3.html Microsoft is quickly becoming the leader 14

15. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communication Server 2007 R2 Available today Requires at least 3 (virtual) Windows servers (64 bit) Not yet a full telephony exchange (PBX) replacer Not yet possible to link SIP devices directly Most companies have doorphones, analogue faxes, phones in elevators, hallways, … Solution, mix OCS with Cisco or other PBX 15

16. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communication Server 2010 Expected 2nd half 2010 Promise to be a full telephony exchange (PBX) replacer Direct support for SIP devices Very large choice of SIP devicesavailable 16

18. Calendaring

20. Conferencing

21. Enterprise VoiceIdentity & presence 17

22. Hardware devices Office Communication Server Enhanced Productivity 15 October, 2009 18

23. PolycomCX200 Polycom CX700 PlantronicsSaviGoWireless USB Headset Polycom CX100 RoundTable OCS Optimized deviceshttp://technet.microsoft.com/en-us/office/ocs/bb970310.aspx Office Communication Server Enhanced Productivity 15 October, 2009 19

24. 15 October, 2009 Office Communication Server Enhanced Productivity Polycom CX200 The standard phone for OCS Connect to your computer via USB Plug and play with Vista en Windows 7 No buttons, alls handling goes trough PC Easy to move/take with you Also ideal for home workers Handsfree Approx €115 20

25. 15 October, 2009 Office Communication Server Enhanced Productivity Polycom CX700 Connected to network using RJ45 Power over Ethernet (PoE) No need for a computer Optional: connect to PC using USB Intuitive touch screen Approx €490 21

26. 15 October, 2009 Office Communication Server Enhanced Productivity Plantronics Savi Go Wireless Connects to computer via USB Plug and play with Vista en Windows 7 About 10 meter freedom Button to answer calls Approx €125 22

27. 15 October, 2009 Office Communication Server Enhanced Productivity 23 Any PC headsetworks fine with Office Communicator! Both USB and direct audio Example: Logitech €30

28. 15 October, 2009 Office Communication Server Enhanced Productivity Polycom CX100 Handsfree Portable Personal Ideal for small meeting rooms USB connect to laptop Approx €105 24

29. 15 October, 2009 Office Communication Server Enhanced Productivity Polycom CX5000Microsoft RoundTable For small meeting rooms Conference phone 360 degree panoramic video Approx €4000 Works with Live Meeting and OCS 25

30. Seeing is believing Demo Office Communication Server Enhanced Productivity 15 October, 2009 26

31. Software Office Communication Server Enhanced Productivity 15 October, 2009 27

32. Office Communicator (Windows) Office Communicator Attendant Office Communicator Web Access Office Communicator Mobile iPhone (iDialoge) Mac Messenger Response Groups Integratie Visual Studio Software Office Communication Server Enhanced Productivity 15 October, 2009 28

33. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx The application for Availability of your team Instant messaging (chat) Telephony Conferences Share your screen Great integration with Outlook See who calls you Very handy tool! 29

34. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communicator 2007 R2http://office.microsoft.com/en-us/communicator/FX101729051033.aspx Videoconference 30

35. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communicator, integrationwith Outlookhttp://office.microsoft.com/en-us/communicator/FX101729051033.aspx Click to dial Missed calls Historiek Voice mail … 31

36. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communicator Attendant 2007 R2http://office.microsoft.com/en-us/communicator/CH103367771033.aspx Ideal for receptionist Forward calls, consult Put calls on hold Multiple lines atsame time Send messages … 32

37. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communicator Web Access http://office.microsoft.com/en-us/communicator/HA102200601033.aspx Connect from anywhere You only need a web browser Ideal for remote users, partners, customers Ideal as a backup-solution 33

38. 15 October, 2009 Office Communication Server Enhanced Productivity Office Communicator Mobile 2007 R2http://office.microsoft.com/en-us/communicator/HA102027021033.aspx Set your personal status Change call forwarding preferences Instant messaging with your team Search contacts, phone numbers Single number reach Windows Mobile Nokia, Motorola RAZR 34

39. 15 October, 2009 Office Communication Server Enhanced Productivity iPhone (iDialog OCS Client)http://www.modalitysystems.com/idialog Change your status See your team presence Instant messaging with your team Search phone numbers … €7,99 on App Store 35

40. 15 October, 2009 Office Communication Server Enhanced Productivity Mac Messenger 7.0http://www.microsoft.com/mac/products/messenger Change your status Instant messaging with your team Search phone numbers Internal OCS to OCS calls Currently not yet full telephony solution Does not work with OCS optimized phonesuch as Polycom 36

41. 15 October, 2009 Office Communication Server Enhanced Productivity Response Groupshttp://technet.microsoft.com/en-us/magazine/2009.03.ocsr2.aspx?pr=blog Auto answer Put people on hold Music on hold Forward to first available operator Hunt groups Choice menus (IVR) … 37

42. 15 October, 2009 Office Communication Server Enhanced Productivity Integrationwith Visual Studio (developers) Integrate OCS with your applications Developer query-response bots Develop Interactive voice response applications for telephone access Visual Studio plug-in makes communication actions or information queries easy 38

43. Q&A 39 Office Communication Server Enhanced Productivity 15 October, 2009

44. How to integrate OCS in mycompany? Office Communication Server Enhanced Productivity 15 October, 2009 40

45. 15 October, 2009 Office Communication Server Enhanced Productivity IntegrationwithexistingsystemsNetwork diagram - example in Belgium 41

46. http://technet.microsoft.com/en-us/office/ocs/bb735838.aspx Integration with existing PBX Office Communication Server Enhanced Productivity 15 October, 2009 42

47. 15 October, 2009 Office Communication Server Enhanced Productivity Telenet SIP Trunkhttp://telenet.be/1794/0/1/nl/bedrijven-publieke-sector/telefonie/sip-trunking.html SIP trunks are the future, no more ISDN/PRI conversions Telenet offers SIP trunk trough fibre Installation: +- €2200 (excluding fibre installation works) Subscription for 15 channels: approx €180 à month Up to 600 channels Interesting call tariffs * Prices are indicative and subject to change 43

48. 15 October, 2009 Office Communication Server Enhanced Productivity Telenet SIP TrunkMy bill Premium Put DDI numbers in groups Automatic cost calculation per group Allows you to use one SIP trunk for several companies/subsidiaries Filtering by DDI number Call Detail Records Online web interface 44

49. Office Communication Server Enhanced Productivity 15 October, 2009 45