1. <Insert Picture Here>
Gestión de Siebel

2. Siebel Lifecycle Management
Install / Upgrade
From Production Application
• Ensure quality and performance with
a comprehensive testing solution.
• Monitor the health and capacity DEV
utilization of your Siebel server
Dev / Test Functional
environment. System Testing
• Monitor real end-user response time Provisioning
as well as response time from
synthetic service test transactions.
• Diagnose performance and
Oracle
availability problems through PROD
Enterprise TEST
performance analysis. Manager
• Track configuration changes to Siebel
Load
Application Servers and Server
Testing
Component parameters.

3. Soluciones
• Application Testing Suite
• Functional Testing
• Load Testing
• Test Management
• Siebel Management Pack
• Monitorización y Métricas
• Workflow, Policies, Componentes
• Diagnósticos (SARM)
• Gestión de Configuración
• Monitorización de Servicios (Service Tests)

4. Soluciones
• Real User Experience Insight
• Gestión de Actividad de Usuarios contra Siebel
• Monitorización de Rendimiento, Disponibilidad,
Uso, Errores Siebel
• Gestión de Nivel de Servicio por Usuario, Proceso
de Negocio, Componente
• Análisis de Causa Raíz de Problemas

5. Siebel Management
• “So after we became part of Oracle, we shipped a
graphical tool (Siebel Diagnostic Tool) as part of
Application Management Pack for Siebel. In fact, we
have done more to the management tooling of
Siebel in the past year than the 10+ years when
Siebel was an independent company”
• Chung Wu
• Application Management Pack for Siebel PM
• Original product manager for SARM

6. ¿Por Qué es Importante el Testing?.
9.0 Product Effectiveness
Customer Satisfaction
Software Reliability
8.5 Speed of Product
Scalability of Product
8.0
7.5
7.0
6.5
6.0
No test Informal test/formal test Formal test using
based on written automated tools
plan/Other
1 Resultsfrom Q1 2003 Customer Satisfaction Survey.
2 Product Effectiveness is the average satisfaction ratings of the nine (9) product functionality items.

7. Testing de Entornos Siebel
• User Action: Click Page Tab to Select Accounts Screen
With Siebel Automation Objects Without Siebel Automation
SiebApplication(“CallCenter”). Browser(“Siebel Call”). Page(“Siebel
SiebPageTabs(“PageTabs”). Call_2”). Frame(“_swescrnbar”).
GotoScreen “Accounts” WinObject(“Default”).
Click 90,13

8. <Insert Picture Here>
Jean-Pierre Garbani
Forrester Research
“Real life experience shows: 74% of problem
alerts come from end users complaining to the
service desk about performance problems, not
from monitoring infrastructure components”
Los clientes requieren cada vez más una visión
integrada en la gestión de servicios desde el
punto de vista de IT y el Usuario Final

9. <Insert Picture Here>
Use Case 1
Support requests

10. Use Case 1 – Support Requests
What happened, when and where for a specific user
• Support desk receives a complaint from a user
• Siebel performance is poor
• User is Chuck Cheng, logged in as ccheng
• No details known about where in Siebel he was working
• No details known about what time the occurrence actually was
• No details known about which Siebel component was causing this

11. Use Case 1 – Support Requests
Step 1: Look up CCHENG and his activity in Siebel from RUEI
• Users are shown
on the dashboard
• We can drill into
user analysis
immediately

12. Use Case 1 – Support Requests
Step 1: Look up CCHENG and his activity in Siebel from RUEI
• Set a filter on
ccheng

13. Use Case 1 – Support Requests
Step 1: Look up CCHENG and his activity in Siebel from RUEI
• Review the user
session
• Apparently the
login and logout
have been slow
performing
• Additionally there
was poor
performance
when going to the
Sales Order
Screen

14. Use Case 1 – Support Requests
Step 2: Analyze his activity in Siebel Managent Pack
Manual Step: Copy/Paste the username and/or time from RUEI into AMP for Siebel

15. Use Case 1 – Support Requests
Step 2: Analyse his activity in Siebel Managent Pack
• Check the top
Server Response
Time calls

16. Use Case 1 – Support Requests
Step 2: Analyse his activity in Siebel Managent Pack
• Review most
CPU time is
spent on Script
execution

17. Use Case 1 – Support Requests
Step 2: Analyse his activity in Siebel Managent Pack
• Last action of
Transform Order
is taking top-CPU
time with about
10 seconds

18. Use Case 1 – Support Requests
Step 2: Analyse his activity in Siebel Managent Pack
• This matches to the
Logout action
executed from Sales
Order Entry

19. <Insert Picture Here>
Use Case 2
Siebel Performance
Analysis

20. Use Case 2 – Siebel Performance Analysis
What happened, when and where
• Intermittently Siebel performance is bogged down
• There is no clear view on when it occurs
• It is not known which Siebel components are affected
• It is not known which Siebel servers are affected

21. Use Case 2 – Siebel Performance Analysis
Step 1: Look up which components are slow performing
• Siebel
components are
shown on the
dashboard
• You can drill
down from there
into Server
analysis

22. Use Case 2 – Siebel Performance Analysis
Step 1: Look up which components are slow performing
• From there you
can see
• You can drill
down from there
into Server
analysis

23. Use Case 2 – Siebel Performance Analysis
Step 1: Look up which components are slow performing
• Drilling down into
the server
analysis will give
you the time at
which the
application was
bogged down
(e.g. 13:50 hrs)

24. Use Case 2 – Siebel Performance Analysis
Step 1: Look up which components are slow performing
• Copy/paste the
time period of the
event over into
Enterprise
Manager AMP
and run a server
performance
report

25. Use Case 2 – Siebel Performance Analysis
Step 1: Look up which components are slow performing
• Lastly, drill down
into the specific
server
components and
performance to
identify
bottleneck
Instances

26. Clientes de Calidad de Aplicaciones
Financial Services e-Commerce & Media
Communications and Manufacturing IT Services and Software

27. B1. Company and organizational overview
Clientes de Monitorización

28. The preceding is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality.
The development, release, and timing of any
features or functionality described for Oracle’s
products remains at the sole discretion of Oracle.