Retail Conglomerate Monitors 8000+ Apps Across 5 Countries with Applications Manager
1. Monitors over 8000 applications and services across multiple countries
as part of their IT operations management.
Retail Conglomerate in Latin America trusts
Applications Manager
2. Industry Retail
Services Offered Shopping centers, financial retail, supermarkets,
home improvement and construction, department
stores, family entertainment centers, insurance
brokerage.
Operates in Argentina, Brazil, Chile, Peru and Colombia
Employees 140000+
About the Customer
3. The company relies a lot on SAP systems for its business
SAP provides them the information to manage their core business.
4. Any SAP downtime has a major impact on their business.
• Longer waiting time for customers at
shopping centers and supermarkets.
• Users unable to submit insurance claims.
• Services malfunction for end users.
• Financial and credibility loss for the
company.
8. Many times the IT team was caught off guard by outages
and performance problems
• Applications crashing
• Pages loading slow
• Frequent session disconnects
• Slow screen refreshes
• Users unable to login
10. Often they had war room situations with critical stakeholders
And there would be a lot of finger pointing.
11. The IT team tried out a few solutions to address their monitoring
challenges, but those didn’t work out the way they wanted.
Too expensive Lot of work to get
started
Require
community
plugins
Need to deploy
agents and
connectors
Need to integrate
multiple products
No data
correlation
Alarm storms False alarms
Requires
programming
knowledge
Training required Gap in visibility
16. They were thoroughly impressed during their evaluation
• Easy to set up and use
• Flexible month-long evaluation period
• Support for 80+ applications and servers
• Forward compatibility with new enterprise apps
• Fantastic tech support
• Integration with other ManageEngine products
17. They quickly found out that Applications Manager could help with a
lot more than SAP monitoring.
18. They bought an enterprise edition license of Applications
Manager for one for their data centers in South America.
19. They moved Applications Manager successfully from a test set up to a
production environment.
Dev QA Prod
21. The enterprise edition enabled them to scale horizontally, adding
more managed servers as they expanded their deployment.
Applications
Manager
Admin Server
Managed
server 1
Managed
server 2
Managed
server 4
Managed
server 3
Managed
server 5
They soon replicated their production set up in another country.
23. Gain deep visibility into SAP environments
• Get notified when there are more than 20
dumps per minute.
• Get a daily report of update errors.
• Track excessive lock entries.
• Become aware when spool request exceeds 5000
pages.
The automatic reports are very important to us because we ship daily to different functional towers.
daily report with graphs of monitor group availability
Custom reports
downtime summary report to several technicians, can you configure a daily emailing of this report?
daily, weekly, monthly reports for monitoring network card
data model for personalized reports – REST APIs
hourly CPU utilization report
using History report for monitor groups.
The automatic reports are very important to us because we ship daily to different functional towers.
daily report with graphs of monitor group availability
Custom reports
downtime summary report to several technicians, can you configure a daily emailing of this report?
daily, weekly, monthly reports for monitoring network card
data model for personalized reports – REST APIs
hourly CPU utilization report
using History report for monitor groups.
The automatic reports are very important to us because we ship daily to different functional towers.
daily report with graphs of monitor group availability
Custom reports
downtime summary report to several technicians, can you configure a daily emailing of this report?
daily, weekly, monthly reports for monitoring network card
data model for personalized reports – REST APIs
hourly CPU utilization report
using History report for monitor groups.