SmartPhone Customer Surveys Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback

1. SmartPhone Customer Surveys OPINIONMETER Using the latest SmartPhone devices to capture real-time Voice-of-the-Customer feedback

3. Allow you to build an active mobile feedback community

4. Downloaded to customers’ personal iPhones, iTouch and iPads plus other SmartPhone devices

5. Include multimedia support and voice recording for verbatim comments in the customer’s own voice

7. On-site, on-time, on demand surveying eliminates reporting delays

8. Allows low score satisfaction alerts to trigger instant response

9. Easily customized in the field for different languages and target audiences

10. Digital data capture saves rekeying labor, minimizes errors

12. Learn frequent vs. occasional customer habits, preferences

13. Customer service feedback

15. Invite loyal users to participate in feedback studies

16. Capture mobile feedback immediately

17. Personalize the survey experience to each individual

18. Include contests, quizzes, multimedia and voice recording

20. Simple, intuitive and easy to use

21. Web-based: No software needed to install SurveyManager

23. OPINIONMETER SurveyManager Report Flexibility Unlimited Cross Tabulation Filtering Trend Analysis Variations During a Day Filtering: Segmenting Customers Relative Local Performance

24. OPINIONMETER Examples of SmartPhone Surveys Tablet iPad Tablet iPad PDA Kiosk

25. OPINIONMETER Opinionmeter Serves a Broad Spectrum of Industries Worldwide Workforce Education Transportation Retail Healthcare Hospitality Government Financial

27. Integrated with the latest technology in mobile device platforms and software

28. Invaluable customer insight captured at the Point-of-Experience

29. Immediate, actionable data available anywhere, anytime

30. Reports and data accessible from any Web browser

31. Easy, convenient and cost-effectiveNow, let’s start working together on your customer satisfaction and feedback programs

32. OPINIONMETER Opinionmeter International, Ltd. 1-888-OPMETER www.opinionmeter.com