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15 Odoo come sistema di ticketing ed helpdesk avanzato​

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Presentazione di un modulo che permette di utilizzare Odoo come portale di ticketing e come sistema di helpdesk avanzato
- Francesco Apruzzese -

Publicada em: Tecnologia
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15 Odoo come sistema di ticketing ed helpdesk avanzato​

  1. 1. Ticketing Avanzato con Odoo Created by / /Francesco OpenCode Apruzzese @_opencode @apuliasoftware
  2. 2. Cosa fa? enanched_helpdesk estende e migliora la gestione problematiche del modulo standard helpdesk trasformando la propria installazione di Odoo in un vero e proprio portale di ticketing
  3. 3. Dove è nato? Come tutti i grandi progetti anche questo modulo nasce in un luogo completamente fuori posto! Facebook : Stanza da letto di due studenti Renault : Garage Il Nostro Modulo : Macchinetta del caffè
  4. 4. Perchè Usarlo? Modulo pensato ed ideato con la filosofia (Keep It Simple, Stupid) in mente! KISS Nessuna ridondanza dei dati Integrazione automatica con la gestione progetti Modulo di Odoo per programmatori Odoo Costi contenuti nell'offerta del servizio
  5. 5. Come funziona?
  6. 6. L'utente accede al portale e crea il ticket
  7. 7. Il sistema genera automaticamente un'attività nella gestione progetti di Odoo
  8. 8. Un operatore assegna l'attività ad un progetto e risponde all'utente direttamente dall'interno dell'attività
  9. 9. Il cliente riceverà automaticamente delle email di notifica di nuove risposte e potrà comunicare con l'operatore direttamente dalla pagina del ticket
  10. 10. Dove lo trovo? Come tutti i nostri moduli, anche enhanced_helpdesk è disponibile sul nostro profilo di github https://github.com/ApuliaSoftware
  11. 11. QUESTION TIME

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