In Online Support’s Disaster Recovery Webinar we discuss why SMB’s are moving away from traditional Backup solutions to a more robust and reliable online recovery solution. This presentation also highlights how our combined Disaster Recovery and Data Backup solution works and the benefits of using this service.

1. Disaster Recovery Webinar
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2. House Keeping
Type your question here
Send question to us
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3. Presenters
Charlie Wetherall
Sales Director, Online Support
Tim Page
Technical Director, Online Support
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4. What You Will Learn Today
1. Key factors to consider when designing your Disaster
Recovery Plan.
2. Brief overview of how our Disaster Recovery Managed
Service works.
3. Demonstration of restoring a server.
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5. Implementing Disaster Recovery
 Brief introduction to Online Support.
 Shortcomings of traditional Backup solutions.
 Key considerations when developing a Disaster
Recovery plan.
 Overview of how our Disaster Recovery Managed
Service works.
www.onlinesupport.co.uk

6. Who Are We?
 IT Solutions and Managed Services company.
 Based in West London.
 Established in 2002.
 Developed a speciality in Online Backup and Disaster
Recovery.
www.onlinesupport.co.uk

7. Did You Know?
 “8 out of 10 businesses suffering a major IT disaster and that have no Disaster
Recovery plan go out of business” (IBM)
 “50% of all tape Backups fail to restore” (Gartner)
Main causes of Backup failures:
 Hardware failure
 Human error
 Misconfiguration of Backup software
 Lack of monitoring
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8. Key Consideration
How long can you afford to be down for?
Assumption:
Most companies claim they can be down anywhere from 2 hours to 2 days.
Reality:
Following a major hardware failure most companies with traditional Backup
systems can be down from 2 days to 2 weeks.
www.onlinesupport.co.uk

9. Essentials For Recovery
Two components of Backup & Disaster Recovery
Safeguarding Your Data
Protecting Your Servers
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10. Key Steps For Continuation
Backup entire server with ability to restore to non
Step 1 similar hardware quickly and easily
Step 2 Keep a copy of these server images off-site
to cater for every Disaster Recovery scenario
Access to either Hot Spare Servers or a Virtual Server
Step 3 Platform to restore your server images
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11. Access To Your Restored Servers
What would you do if this happened to your offices?
We can recover your servers to our Virtual Server Platform but what computers would your staff use to
access them?
 Office computers are likely to have been destroyed
 Home computers are unlikely to be loaded with the relevant applications
As a minimum:
 Keep a copy of all application software and licences off-site
We can provide:
A ‘Virtual PC’ platform preconfigured with your applications through which you can access your recovered
servers
- Access to this ‘Virtual PC’ platform can be from anywhere using ‘Remote Desktop’
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12. Other Considerations
 What are your critical IT services and applications?
 Draw up a list of your critical staff that need to
remain productive.
 Make sure all bases are covered – outside of IT
what else requires consideration to keep your
business both functioning and productive.
 Review and update your Disaster Recovery plan
every year.
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13. How Our Managed Service Works
 We install a Disaster Recovery Appliance at your
offices.
 The first Backup of your server is a complete image
of the hard drives and every Backup thereafter is
incremental.
 Incremental Backups can be taken as often as
every 15mins and can be consolidated into daily,
weekly and monthly Backups.
 To reduce storage requirements Backups can be
deleted when no longer required and separate
retention policies can be set at each level of
consolidation.
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14. On-site Data Backup & DR
 This alone provides a comprehensive on-site data
Backup and Disaster Recovery facility.
 Since all Backups are stored in a central database it
is very quick and easy to locate and restore
specific files and folders in your ‘point-in-time’
images.
 These Backups are a complete image of your
servers and there are built in tools which allow
you to easily restore these images to non-similar
server hardware.
www.onlinesupport.co.uk

15. Off-site Disaster Recovery
 Backups can be encrypted and then transmitted
off-site to our data centre – providing you with an
up-to-date off-site image of your servers.
- In order to not impact on your Internet
bandwidth this is normally done once a day over-
night
 In the event of a major disaster i.e. fire or flooding,
we can use these off-site server images to
completely recreate your server infrastructure.
- Thus catering for every Disaster Recovery
eventuality
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16. Server Recovery Tools
• Restore and host your recovered servers
Virtual Server
• Caters for worst case scenarios i.e. fire and
flooding
• Perfect for hardware failure if you haven’t
got a spare server available
Hot Spare Servers
• Saves time on sourcing replacement server
hardware
• For businesses which are time sensitive
Headstart Restore
• Fast recovery service
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17. How Our Solution Works
Client Site
Off-site Data Centre
Client Servers
Data Storage Facility
DR Device
Hot Spare Server
Virtual Platform
Virtual Desktop Interface
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18. Key Software Components
Core Backup/Disaster Recovery Application
Secure Transmission of Images Off-site
Monitoring & Image Testing
Individual Mailbox Restoration
Accelerated Restoration of Servers
Virtual Server Platform & Virtual Desktop Interface
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19. Benefits of Managed Service
 Peace of mind as we take care of all the
Service Management & Monitoring.
 Hot Spare Servers - available for on-site
use.
 Off-site Storage Facility that includes a
Virtual Environment for hosting your
servers and desktops.
 High level of technical expertise and
experience to help you recover from any
Disaster Recovery scenario.
www.onlinesupport.co.uk

20. Summary
An on-site data Backup and off-site Disaster Recovery solution rolled
into one.
Guarantees to recover your server within 1-24 hours of failure. We
provide a bespoke service with an SLA to suit your requirement.
Can offer both on-site and off-site recovery platforms.
Designed and priced to be affordable to the SME market.
– starts from as little as £125 per month per server
www.onlinesupport.co.uk

21. Demonstration
 A file restore within 3mins.
 A mailbox restore within 5mins.
 A disaster has struck and we restore our server to
completely dissimilar hardware within 45mins.
 An analogy – compare Backup to a home
insurance policy.
www.onlinesupport.co.uk

22. Recap Of What You Have Seen
A flat file restore was possible within 3 minutes. Compare this to traditional
Backup where this may take hours and was probably a Backup from last night.
The contents of a mailbox folder was restored within 5mins – simply impossible
with traditional Backup.
Our server died and we had it restored to completely dissimilar hardware within
30 minutes.
Our Disaster Recovery is a quantum leap forward which combines complete
server Disaster Recovery with instant day-to-day data protection.
www.onlinesupport.co.uk

23. House Keeping
Type your question here
Send question to us
www.onlinesupport.co.uk

24. Next Steps
Thank you for joining us today. For further information,
please contact:
Tim Page Charlie Wetherall
Technical Director Sales Director
0208 232 1203 0208 232 1205
tim@onlinesupport.co.uk charlie@onlinesupport.co.uk
www.onlinesupport.co.uk