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Mass Casualties and
Disasters
Lessons Learned using Social Media
in Disaster Management

Detective Snr Constable Mark Cartner
Dr Michaela Cartner
The Spread of Information

TH
EN
The Spread of Information

NO

W
Lessons learned using
Social Media in
Disaster Management
Bundaberg Floods: Lessons Learned
Bundaberg Floods: Lessons Learned
๏ฎ
๏ฎ
๏ฎ
๏ฎ
๏ฎ

#1. A Picture is worth a 1000 words
#2. Information is Currency
#3. Never be afraid to share information
with the public
#4. Misinformation will grow with silence
#5. Information must be defensible and
withstand scrutiny
Bargara tornado damage

Bargara foreshore
Tornado damage
A Picture is Worth
a 1000 words
Lesson #1
Lesson #1 A pictureโ€™s worth a 1000 words!
Information is
Currency !!!
Lesson #2
Backpackers on dump trucks
Bundaberg gets water police
Use whatever it takes to record
information. Improvise.
Oakwood State School evac centre
Agro Trend evacuation centre
The river cut the corner โ€“ straight
through North Bundaberg
Triage facility
Oakwood School Airport
Lining up for evacuation
Medical supplies arrive
Information is currency.

People never tire of knowing what the flood level is.
Never be afraid to
share information
with the Public!
Lesson #3
Urban Search and Rescue (USAR)
The exclusion zone
One kilometre from the river
One kilometre from the river
Whereโ€™s my house?
Queen Street, Bundaberg North
Note the house on the road.
Ding Dong, the witch is dead
Kolan Street, Bundaberg North
Misinformation
will grow with
Silence!
Lesson #4
Innovative techniques to combat
misinformation
๏ฎ
๏ฎ
๏ฎ
๏ฎ
๏ฎ

Ute bonnet
White board
Facebook
Central command facebook/twitter/smoke
signals
Whatever it takes, get information out
there.
Information must
be consistent,
legally defensible
and withstand
scrutiny.
Lesson #5
Time to clean up
Bundaberg Floods: Lessons Learned
๏ฎ
๏ฎ
๏ฎ
๏ฎ
๏ฎ

#1. A Picture is worth a 1000 words
#2. Information is currency
#3. Never be afraid to share information
with the public
#4. Misinformation will grow with silence
#5. Information must be consistent, legally
defensible and withstand scrutiny.
Questions?

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M Cartner: Mass Casualties and Real Disasters