SAS Institute 29.11.2012 Ole Kassow

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Ole Kassow

Are you walking on thin ice?

Business

Er I på tynd is?

November 2012
Ole Kassow, Purpose Makers
Thursday, November 29, 12

Velvilje

(T + P + I)
S
Social kapital
Tillid
Thursday, November 29, 12

Service
Features
Pris
Kvalitet

Thursday, November 29, 12

Konklusion:
Manipulation virker!

Men...

Thursday, November 29, 12

Prisen for mistillid

Thursday, November 29, 12

Faktisk
Oktober November December Forskel 3 mdr årligt tab
3,225 2,279 594 -10,304 -30,682
3,114 4,299 1,666 5,590 -39
182 0 0 -475 -2,479
2,367 5,410 5,660 4,940 11,177
1,927 337 632 606 3,957
10,815 12,325 8,552

Thursday, November 29, 12

På en skala fra 0-10 hvad er sandsynligheden for, at
du vil anbefale os til en ven eller kollega?

Detractors (bagvaskere) Passives Promoters
(fans)

0 1 2 3 4 5 6 7 8 9 10

Net Promoter Score = % promoters - % detractors Source: Bain & Company

Thursday, November 29, 12

Zane’s Cycles

Thursday, November 29, 12

Hensigt: Giv medarbejderne
lov til at gøre det rigtige for
kunderne.

Væk med “do’s” and “don’ts”

Wegmans besluttede, at
ingen kunde måtte forlade
butikken utilfreds

37.000 medarbejdere
Omsætning: 22 mia. kr.
Medarbejderchurn: 7% (19%)

Thursday, November 29, 12

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www.seribangash.com A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA: Contents of Memorandum of Association: Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company. https://seribangash.com/article-of-association-is-legal-doc-of-company/ Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent. Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause. www.seribangash.com Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up. https://seribangash.com/promotors-is-person-conceived-formation-company/ Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value. Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA. Importance of Memorandum of Association: Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process. Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations. Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability. External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers. https://seribangash.com/difference-public-and-private-company-law/ Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void. Amendment of MOA: While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder

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SAS Institute 29.11.2012 Ole Kassow

1. Er I på tynd is? November 2012 Ole Kassow, Purpose Makers Thursday, November 29, 12

2. Thursday, November 29, 12

3. Velvilje (T + P + I) S Social kapital Tillid Thursday, November 29, 12

4. Service Features Pris Kvalitet Thursday, November 29, 12

5. Pris Thursday, November 29, 12

6. Thursday, November 29, 12

7. Promotion Thursday, November 29, 12

8. Frygt Thursday, November 29, 12

9. Konklusion: Manipulation virker! Men... Thursday, November 29, 12

10. Prisen for mistillid Thursday, November 29, 12

11. Faktisk Oktober November December Forskel 3 mdr årligt tab 3,225 2,279 594 -10,304 -30,682 3,114 4,299 1,666 5,590 -39 182 0 0 -475 -2,479 2,367 5,410 5,660 4,940 11,177 1,927 337 632 606 3,957 10,815 12,325 8,552 Thursday, November 29, 12

12. Thursday, November 29, 12

13. Thursday, November 29, 12

14. Thursday, November 29, 12

15. Thursday, November 29, 12

16. OPRØR Thursday, November 29, 12

17. Thursday, November 29, 12

18. Thursday, November 29, 12

19. Thursday, November 29, 12

20. Thursday, November 29, 12

21. På en skala fra 0-10 hvad er sandsynligheden for, at du vil anbefale os til en ven eller kollega? Detractors (bagvaskere) Passives Promoters (fans) 0 1 2 3 4 5 6 7 8 9 10 Net Promoter Score = % promoters - % detractors Source: Bain & Company Thursday, November 29, 12

22. Zane’s Cycles Thursday, November 29, 12

23. Hensigt: Giv medarbejderne lov til at gøre det rigtige for kunderne. Væk med “do’s” and “don’ts” Wegmans besluttede, at ingen kunde måtte forlade butikken utilfreds 37.000 medarbejdere Omsætning: 22 mia. kr. Medarbejderchurn: 7% (19%) Thursday, November 29, 12

SAS Institute 29.11.2012 Ole Kassow

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