Ethical Theories and Behaviors OST 289

1. CHAPTER 5
SLIDE 1
CHAPTER
Ethical Theories
5 and Behaviors
1 Ethics 101
2 Characteristics of Ethical Organizations
3 Making Ethical Decisions
4 Characteristics of Ethical Administrative
Professionals
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

2. CHAPTER 5
SLIDE 2
Ethics 101
 Ethics Standards that help us
 Business ethics determine right from wrong
or what we ought to do
Honesty
Loyalty The application of ethical
Kindness to others standards in the workplace
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

3. CHAPTER 5
SLIDE 3
Ethics are often confused with …
 Laws
 Character Your consistent personal
standards of behavior
 Values
Personal beliefs about
what is right and wrong
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

4. CHAPTER 5
SLIDE 4
Characteristics of Ethical
Organizations
 Environmental responsibility
 Global awareness
● Avoid countries and companies with poor
ethical records
● Use their influence as customers to
effect change
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

5. CHAPTER 5
SLIDE 5
Characteristics of Ethical
Organizations
 Organizational commitment to ethical
behavior
 Honesty
 Commitment to diversity and
nondiscrimination
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

6. CHAPTER 5
SLIDE 6
Federal law prohibits
discrimination based on …
 Race or color  Disability
 Gender  Age
 Religious beliefs  Genetic information
 National origin
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

7. CHAPTER 5
SLIDE 7
Sexual Harassment
 Quid pro quo
 Hostile environment Sexual demands are
directly tied to keeping your
job or a job benefit.
Use of embarrassment,
humiliation, or fear to
create a negative
workplace climate
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

8. CHAPTER 5
SLIDE 8
Characteristics of Ethical
Organizations
 Commitment to the community
 Commitment to employees
● Realistic job expectations
● Good pay and compensation
● Fair and useful evaluations
● Training in new skills
● Employee input
● Cooperation and collaboration
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

9. CHAPTER 5
SLIDE 9
An Ethical Road Map
 Integrity
 Responsibility
 Compassion
 Forgiveness Brian A Jackson/Shutterstock.com
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

10. CHAPTER 5
SLIDE 10
Making Ethical Decisions
 What are the facts?
 What are the ethical issues?
 Who are the stakeholders?
 Whom will the decision affect?
 What are the different perspectives?
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

11. CHAPTER 5
SLIDE 11
Making Ethical Decisions
 What are the
practical constraints?
 What actions should
I take?
 Are they practical?
peepo/iStockphoto.com
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

12. CHAPTER 5
SLIDE 12
If you’re still not sure ...
 How would it look in the newspaper?
 Is it legal?
 Could I proudly tell my family?
 Will I be proud of it in the future?
 Does it fit with who I am?
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e

13. CHAPTER 5
SLIDE 13
Characteristics of Ethical
Administrative Professionals
 Committed to ethical behavior
 Refuse to engage in negative workplace
politics
 Trustworthy with confidential information
 Honest
 Loyal
© 2013 Cengage Learning. All Rights Reserved. Procedures & Theory for Administrative Professionals, 7e