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How neuroscience
helps brands tell
better stories
Sarah Walker
VP, Neuroscience Innovation
Millward Brown
?

?
?
How we

How we

think about

measure

communications

communications
+
&
4000+
Ads

&

200+
Clients

60+
Markets
How we

How we

think about

measure

communications

communications
INSTANT
MEANING

Stories
Engage people

Emotional journey

Stories

Deliver messages
Build associations
But…the brand has to have a role in the
story
Many different roles can work – providing they
are well executed
‘HERO’

Positivity

Not more
appealing
More
appealing
Negativity

Problem set-up

‘ENABLER’

‘LEAD CHARACTER’

Resolution

‘REWARD’
The brand needs to be credible in the story
With no narrative arc it is hard to generate any reactions

‘JOY’

Smile

Frown

Surprise

Disgust
Stories help brands

engage people and
overcome their

indifference

Neuroscience
can help brands

better
understand
the stories they tell

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Sarah Walker