General Info Types of questions

2. What is questionnaire?
A special type of form designed to
record opinions or suggestions from
different group of people.

3. Questionnaire & Business World
For requesting the opinions of
Researching the preferences of
staff on issues like canteen
consumers
facilities and flexi-hours
For investigating public
attitudes to major issues

4. Guidelines

5. More tips?
Begin:
Polite request to complete Simple and Direct
the form + briefly mention language
why the info is needed
Clear & Attractive Clear instructions
Confidential info
assurance Say thank you!

6. Types of Questions

7. Alternative
To establish facts and Care must be taken to ensure
circumstances before asking that the alternative answers
further opinions are specific
E.g: How often do you buy cold drinks?
Several times a day/every day/twice a week/once a
week/never
Often/sometimes/rarely/never

8. Closed
Require specific answers.
The most basic is yes/no questions
E.g:
Have you bought any drinks from the college vending machines
during the past month?
Y/N

9. Multiple Choice
Which of the following drinks have you bought recently?
Tick 3 only.
Coffee Sprite
Tea Cola
Chocolate Diet cola
Milo Orange Juice
Needs planning carefully to
Give a list of choices to be
ensure complete coverage of
ticked.
possible answer

10. Multiple Choice

11. Rating
Gradings are provided for
ticking.
Ask for opinions.
Control elements. State clearly
how many answers can
respondents tick.

12. Open-ended
Invite comments.

13. Extra Notes