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Responsible
Procurement & Green
Supply Chain
- Nitin Jaitly
1
2
Objectives
• Put forward a Strong argument for why Responsible Procurement is good business
• Quantifying the value of Responsible Procurement
Is Sustainable Procurement a true value creation initiative to be welcomed not only by
customers but by shareholders and financial markets as well?”
• Valuation Framework
Responsible Procurement means taking into account economical, environmental and
social impacts in buying choices.
• Implementation Cost
To estimate the implementation costs of such a Program
• Green Supply Chain Analysis
Suggest a framework & best practices
• The savings resulting from energy-efficient lighting,
• The impact of reducing packaging
• The cost benefit impact of providing the truck fleet with a new ultra efficient engine resulting
in reduction in fuel consumption.
3
Responsible Procurement
The involvement of BP’s supplier Halliburton in the Deepwater Horizon oil spill represents an
interesting example of a company facing both direct and indirect costs due to a risk
management failure. The National Commission on the BP Deepwater Horizon Oil Spill said
Halliburton knew of, but did not address, flaws in the cement used in the doomed well before
the disaster on 20 April 2010. BP shares slid 54% in the weeks following the offshore oil spill.
The oil spill cost BP $30 Billion.
“Sustainable Procurement means taking into account economical, environmental and social
impacts in buying choices. This includes optimizing price, quality, availability… but also
environmental life-cycle impact and social aspects linked to product/services origin.”
When we think of the benefits of Responsible
Procurement, most of us immediately think of cost
reduction initiatives, such as:
4
Overall three other areas have been identified as having a significant impact on a company’s
valuation:
 Cost Reduction
 Risk reduction
 Revenue growth.
Until recently, Senior Procurement Managers focused their initiatives primarily on three
dimensions:
 Price
 Quality
 Time.
We now have a fourth dimension: sustainability. Managing the various risks that arise
from environmental and social factors has never been more important.
“Is Sustainable Procurement a true value creation initiative to be welcomed not only by
customers but by shareholders and financial markets as well?”
The first step to achieving this objective is to obtain full buy-in and support from the
organization’s top management.
5
1.0 Cost reduction
1.1 Reduced internal costs: Two main drivers can be considered to reduce internal costs:
procurement of more efficient products and the reduction of consumption
Reduced Internal Costs
6
1.2 Reduced specifications/demand: Sustainability analysis can push customers to reduce
over-specification (a famous example being over-packaging) for many products and services,
resulting in lower costs.
1.3 Reduced environmental and social compliance costs: Social and environmental taxes
can take various forms and represent significant expenses for companies
7
2.0 Risk reduction
As the world grows more connected and we face an increasingly globalised economy,
competitive forces require us to take decisions that increase risk exposure.
2.1 Direct Cost:
8
2.2 Indirect Cost
9
3.0 Revenue growth
The revenue growth driver is perhaps the least explored area in procurement. It is also the most
complex to achieve, as it includes leveraging the CSR practices of suppliers, and their
environmental innovations, in order to create additional sales from existing customers or
capture new markets.
According to the above model, the cost reduction impact of Sustainable Procurement (on
those categories where cost savings and sustainability benefits are aligned) outweighs the
implementation costs in almost all of the cases studied.
10
Type Description Average
Results
Compared to
Program Cost
Implementatio
n Probability
1. Cost
Reduction
Reduction in TCO linked to
reduced energy cost, reduced
over specification, reduced
consumption & reduced social
& environmental compliance
costs.
0.05% of
total
revenue per
project
Up to 6
times pay
back
High
2. Risk
Reduction
Financial Impact on brand
value from bad supplier
practices (eg. Child labor),
economic cost of supply chain
disruptions (eg. non
compliance with
environmental regulations)
Additional
Direct Costs
as 0.7% of
total revenue
Up to 85
times
payback
Low
Decrease in
12% in
market cap
NA Low
3.
Revenue
Growth
Additional revenue through
innovation of eco friendly
products / services, price
premium or income from
recycling programs.
0.5% of
total
Revenue
Up to 58
times pay
back
Medium
Valuation Framework
11
Three Pillars
Responsible Procurement is about balancing what is called the three pillars: social, economic
and environmental
Common Pitfalls
• The need to justify the responsible
procurement program.
• Lack of top management attention.
• Changes to the organization
outside the procurement department.
• Additional Costs – No one wants to
won them.
• Lack of training & communication
about the program.
Implementation cost
To estimate the implementation costs of such programs, the following should be looked at:
• Internal Sustainable Procurement teams
• Third party costs for supplier audits, evaluations and follow-up
• Change management costs: training, communication, process re-design, etc.
Approximate Sustainable Procurement programs of a typical multinational company (Global
500 company with revenue of $ 20 billion) which is representative of the case studies
evaluated in this study. It is estimated that a potential implementation cost of
approximately 0.01% of company’s revenue, representing less than 1% of the total
procurement function operating budget.
12
Green Supply Chain Management (GSCM):
 Process of using environment friendly inputs
 Transforming these inputs into outputs that can be reclaimed and re-used
at the end of their lifecycle
 Thus, creating a sustainable supply chain
Drivers for GSCM
• Rising energy costs
• Global concerns about green house gases
• Climate change
• Regulations like RoHS, EPA And others
• Technology innovations
• Increased public awareness of environmental issues
Challenges in Adopting a GSCM
• Lack of information about the green supply chain best practices
• Few software tools for enabling end-to-end optimization of supply chain
along with environment management
• Global sourcing makes tracing of carbon footprint difficult
13
Green Supply Chain
Green supply chain practices can be classified into four categories related to:
 Product
 Transportation
 Warehousing
 Reverse logistics
Green Supply Chain Framework - Practices
14
15
1.1 Green product design
Green product design focuses on production processes that adopt environmentally friendly
specifications. It involves
Products made from, recycled or remanufactured materials
Products that can be reused and remanufactured
Products with environmentally friendly packaging
Products made from organic components
(V) the identification of the optimum assembly sequence when designing the product in order to
be able to follow the regulated recovery rates in an economic manner at the reverse logistics
channel.
On this basis, numerous global companies have redesigned their production lines, by adding
green attributes to their products.
McDonald’s for example, used environmentally friendly materials to make its beverage straws,
eliminating 1.000.000 libres of solid waste per year
1.0 Green Product
Green product related issues involve: (i) green product design (iii) green purchasing and (iii)
green manufacturing
1.2 Green purchasing
This practice involves the selection of supply chain partners (raw material, components and
subassemblies suppliers) based on environmental standards and eco labels. It aims in raising
consumer awareness in green products, increase their demand and thus motivate the industry
to adopt greener production and distribution processes.
Such an example involves a major automotive parts manufacturer that designs and
manufactures, for large automotive manufacturers, thermoformed plastic components in India.
The company receives intense pressure from his major customers, which are ISO 14001
certified, to attain certification as well.
1.3 Green manufacturing
Green manufacturing incorporates the utilization of environmentally efficient manufacturing
hardware and software technologies that minimize energy consumption, and waste. For
example, a paperboard manufacturing company that prepares products for customers in North
America has purchased a new corrugating machine that reduces the amount of paper needed
to corrugate boxes while maintaining their strength
2.0 Green Transportation and Distribution
Green transportation and distribution practices involve (i) green network design (ii) utilization of
fuel efficient transport fleets and equipments as also, the application of improved aerodynamics
in vehicles (iii) increase of vehicle utilization rates and reduction of empty returns (iv) application
of vehicle routing and scheduling softwares and (v) fuel- efficient driving.
16
2.1 Green network design
Green network design examines the effects of location decisions related to distribution centers
and production facilities on the systems transportation emissions performance. To be more
specific, by operating one distribution center next to each demand point, the supply chain
planner minimizes the
distances travelled with the environmentally inefficient delivery truck. This in turn minimizes the
amount of various emissions generated in the system.
2.2 Energy efficient transport fleet and equipment
The utilization of advanced Euro norm and hybrid heavy duty and delivery trucks minimize
significantly the amount of Particulate Matters (PMs), Hydrocarbon (HC), and Nitric Oxide
emissions (NOx) produced through technologically advanced combustion and therefore
reduced energy consumption. Wallmart procured hybrid diesel-electric and refrigerated trucks
that required less energy for cooling so the engine could be turned off when the truck stopped.
2.3 Increase of vehicle utilization rates and reduction of empty returns
Increase in vehicle utilization rates could be achieved through (i) the application of nominated
day delivery systems by suppliers (ii) the cooperation between transport users (iii) the
application of efficient packaging techniques, and (iv) the transportation of reverse logistics
flows.
17
2.4 Vehicle routing and scheduling
A large proportion of freight distribution is carried out by road vehicles. The problem of
organizing and routing a fleet in a way that reduces transportation costs and improves the level
of service provided, is called the vehicle routing and scheduling problem There is a variety of
software packages for providing routes and schedules, while managing substantial cost
savings (from 5 to 20%) of the global transportation costs, these cost savings are mainly due
to the reduction of unnecessary distances traveled which may lead in the reduction of fuel
consumption and thus green house gasses.
2.5 Fuel –efficient driving (eco-driving)
Driver training programs have shown to improve fuel efficiency by 8-10%. To be more
specific, by leaving the engine idling unnecessarily, failing to check tire pressures and not
reporting on engine problems or oil leaks, drivers waste a lot of fuel.
18
3.0 Green Warehousing
Green warehousing incorporates practices that aim to minimize the environmental impact of
warehousing operations. To be more specific, it incorporates practices that (i) maintain the
warehouses temperature and improve its lighting efficiency (ii) improve the energy efficiency of
mechanical handling operations (iii) handle the remaining pallets.
3.1 Energy Savings
Fuel, oil or gas is the primary source for heating a warehouse while electricity for cooling. The
extend of which energy is consumed is primarily determined by (i) the temperature required to
maintain the stored products in a satisfactory condition. (ii) the background temperature of the
internal space of the warehouse for the employees to perform their work in comfort and in
relation to the extent of the physical requirements and the location of the task undertaken.
Significant savings in energy can be achieved through (i) the use of close fitting door locks, close
fitting barriers or fast-acting doors in areas where fork lifts entry and exit frequently (ii) the
segregation of intake and or dispatch areas from other areas of activity and (iii) the use of zoned
or time controlled thermostats. Additionally lighting efficiency in terms of cost, energy use and
emissions generated is the most important area in a warehouse to manage.
3.2 Energy Efficiency of handling equipment
In order to achieve rapid and intensive movement of goods all warehouses use a range of various
mechanical equipment such as (i) fork lifts, for unloading the container or transportation mode
and (ii) reach trucks for storing cargo in the distribution center, at different heights. This increases
substantially energy requirements in petrol or LPG gas (for fork lifts) as also in electricity (for
recharging the batteries of the reach trucks).
19
The environmental impact of the mechanical handling equipment utilized in the warehouse
could be minimized through (i) the utilization of internal combustion power units using bio-
diesel or hybrid fuel combinations along with hydrogen fuel cell technologies for the forklifts
and (ii) the use of 3-phase AC high-frequency, fast-charging systems and opportunity-charge
batteries.
3.3 Pallet handling practices
The disposal of different sized pallets is a very important problem for many warehouse
operators. From an environmental perspective 12% of all lumber processed in the United States
was required for manufacturing pallets. In order to deal with this problem a large furniture
manufacturer, has participated in an online Materials Exchange Program hosted by the Eco
Efficiency Center, offering the pallets to interested parties. The adoption of this practice has
been estimated to divert 60,000kg of wood waste away from the landfill annually
4.0 Reverse Logistics
This work will identify the ecological ramifications of product recovery and waste management
as also direct reuse of products.
4.1 Product recovery
Product recovery management involves the management of all used and discarded products,
components and materials in order to recover as much of the products ecological and
economical value, and therefore reduce the quantities of generated waste. It incorporates five
product recovery options namely (i) repair, (ii) refurbishing, (iii) remanufacturing, (iv)
cannibalization and (v) recycling.
20
4.2 Waste management
Waste management involves pre treatment of waste. To be more specific and based on the
producer Pre-Treatment Requirement of the Landfill directive implemented in October 2007,
Pre-treatment is undertaken when the waste has passed by a three point test in which all three
points have been satisfied. To be more specific:
• It must be a physical, thermal or chemical, or biological process, including sorting.
• It must alter the characteristics of waste
• It must reduce its volume, or its hazardous nature, or facilitate its handling or enhance its
recovery.
4.3 Re-use
Reuse is a strategy that eliminates waste, reduces waste disposal costs, and conserves energy
and materials. It involves taking useful products, such as furniture, books and appliances,
discarded by those who no longer want or need them and redistributing them to those who do. In
contrast to recycling, which recovers materials for processing, reuse recovers the original product.
Reuse, therefore, primarily involves collection and redistribution of goods. Product returns are an
increasing concern to industry. Large retailers can have return rates in excess of 10% of sales,
and manufacturers such as Hewlett-Packard report product return costs that exceed 2% of total
outbound sales.
21
22

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Responsible Procurement & Green Supply Chain

  • 1. Responsible Procurement & Green Supply Chain - Nitin Jaitly 1
  • 2. 2 Objectives • Put forward a Strong argument for why Responsible Procurement is good business • Quantifying the value of Responsible Procurement Is Sustainable Procurement a true value creation initiative to be welcomed not only by customers but by shareholders and financial markets as well?” • Valuation Framework Responsible Procurement means taking into account economical, environmental and social impacts in buying choices. • Implementation Cost To estimate the implementation costs of such a Program • Green Supply Chain Analysis Suggest a framework & best practices
  • 3. • The savings resulting from energy-efficient lighting, • The impact of reducing packaging • The cost benefit impact of providing the truck fleet with a new ultra efficient engine resulting in reduction in fuel consumption. 3 Responsible Procurement The involvement of BP’s supplier Halliburton in the Deepwater Horizon oil spill represents an interesting example of a company facing both direct and indirect costs due to a risk management failure. The National Commission on the BP Deepwater Horizon Oil Spill said Halliburton knew of, but did not address, flaws in the cement used in the doomed well before the disaster on 20 April 2010. BP shares slid 54% in the weeks following the offshore oil spill. The oil spill cost BP $30 Billion. “Sustainable Procurement means taking into account economical, environmental and social impacts in buying choices. This includes optimizing price, quality, availability… but also environmental life-cycle impact and social aspects linked to product/services origin.” When we think of the benefits of Responsible Procurement, most of us immediately think of cost reduction initiatives, such as:
  • 4. 4 Overall three other areas have been identified as having a significant impact on a company’s valuation:  Cost Reduction  Risk reduction  Revenue growth. Until recently, Senior Procurement Managers focused their initiatives primarily on three dimensions:  Price  Quality  Time. We now have a fourth dimension: sustainability. Managing the various risks that arise from environmental and social factors has never been more important. “Is Sustainable Procurement a true value creation initiative to be welcomed not only by customers but by shareholders and financial markets as well?” The first step to achieving this objective is to obtain full buy-in and support from the organization’s top management.
  • 5. 5 1.0 Cost reduction 1.1 Reduced internal costs: Two main drivers can be considered to reduce internal costs: procurement of more efficient products and the reduction of consumption Reduced Internal Costs
  • 6. 6 1.2 Reduced specifications/demand: Sustainability analysis can push customers to reduce over-specification (a famous example being over-packaging) for many products and services, resulting in lower costs. 1.3 Reduced environmental and social compliance costs: Social and environmental taxes can take various forms and represent significant expenses for companies
  • 7. 7 2.0 Risk reduction As the world grows more connected and we face an increasingly globalised economy, competitive forces require us to take decisions that increase risk exposure. 2.1 Direct Cost:
  • 9. 9 3.0 Revenue growth The revenue growth driver is perhaps the least explored area in procurement. It is also the most complex to achieve, as it includes leveraging the CSR practices of suppliers, and their environmental innovations, in order to create additional sales from existing customers or capture new markets.
  • 10. According to the above model, the cost reduction impact of Sustainable Procurement (on those categories where cost savings and sustainability benefits are aligned) outweighs the implementation costs in almost all of the cases studied. 10 Type Description Average Results Compared to Program Cost Implementatio n Probability 1. Cost Reduction Reduction in TCO linked to reduced energy cost, reduced over specification, reduced consumption & reduced social & environmental compliance costs. 0.05% of total revenue per project Up to 6 times pay back High 2. Risk Reduction Financial Impact on brand value from bad supplier practices (eg. Child labor), economic cost of supply chain disruptions (eg. non compliance with environmental regulations) Additional Direct Costs as 0.7% of total revenue Up to 85 times payback Low Decrease in 12% in market cap NA Low 3. Revenue Growth Additional revenue through innovation of eco friendly products / services, price premium or income from recycling programs. 0.5% of total Revenue Up to 58 times pay back Medium Valuation Framework
  • 11. 11 Three Pillars Responsible Procurement is about balancing what is called the three pillars: social, economic and environmental Common Pitfalls • The need to justify the responsible procurement program. • Lack of top management attention. • Changes to the organization outside the procurement department. • Additional Costs – No one wants to won them. • Lack of training & communication about the program.
  • 12. Implementation cost To estimate the implementation costs of such programs, the following should be looked at: • Internal Sustainable Procurement teams • Third party costs for supplier audits, evaluations and follow-up • Change management costs: training, communication, process re-design, etc. Approximate Sustainable Procurement programs of a typical multinational company (Global 500 company with revenue of $ 20 billion) which is representative of the case studies evaluated in this study. It is estimated that a potential implementation cost of approximately 0.01% of company’s revenue, representing less than 1% of the total procurement function operating budget. 12
  • 13. Green Supply Chain Management (GSCM):  Process of using environment friendly inputs  Transforming these inputs into outputs that can be reclaimed and re-used at the end of their lifecycle  Thus, creating a sustainable supply chain Drivers for GSCM • Rising energy costs • Global concerns about green house gases • Climate change • Regulations like RoHS, EPA And others • Technology innovations • Increased public awareness of environmental issues Challenges in Adopting a GSCM • Lack of information about the green supply chain best practices • Few software tools for enabling end-to-end optimization of supply chain along with environment management • Global sourcing makes tracing of carbon footprint difficult 13 Green Supply Chain
  • 14. Green supply chain practices can be classified into four categories related to:  Product  Transportation  Warehousing  Reverse logistics Green Supply Chain Framework - Practices 14
  • 15. 15 1.1 Green product design Green product design focuses on production processes that adopt environmentally friendly specifications. It involves Products made from, recycled or remanufactured materials Products that can be reused and remanufactured Products with environmentally friendly packaging Products made from organic components (V) the identification of the optimum assembly sequence when designing the product in order to be able to follow the regulated recovery rates in an economic manner at the reverse logistics channel. On this basis, numerous global companies have redesigned their production lines, by adding green attributes to their products. McDonald’s for example, used environmentally friendly materials to make its beverage straws, eliminating 1.000.000 libres of solid waste per year 1.0 Green Product Green product related issues involve: (i) green product design (iii) green purchasing and (iii) green manufacturing
  • 16. 1.2 Green purchasing This practice involves the selection of supply chain partners (raw material, components and subassemblies suppliers) based on environmental standards and eco labels. It aims in raising consumer awareness in green products, increase their demand and thus motivate the industry to adopt greener production and distribution processes. Such an example involves a major automotive parts manufacturer that designs and manufactures, for large automotive manufacturers, thermoformed plastic components in India. The company receives intense pressure from his major customers, which are ISO 14001 certified, to attain certification as well. 1.3 Green manufacturing Green manufacturing incorporates the utilization of environmentally efficient manufacturing hardware and software technologies that minimize energy consumption, and waste. For example, a paperboard manufacturing company that prepares products for customers in North America has purchased a new corrugating machine that reduces the amount of paper needed to corrugate boxes while maintaining their strength 2.0 Green Transportation and Distribution Green transportation and distribution practices involve (i) green network design (ii) utilization of fuel efficient transport fleets and equipments as also, the application of improved aerodynamics in vehicles (iii) increase of vehicle utilization rates and reduction of empty returns (iv) application of vehicle routing and scheduling softwares and (v) fuel- efficient driving. 16
  • 17. 2.1 Green network design Green network design examines the effects of location decisions related to distribution centers and production facilities on the systems transportation emissions performance. To be more specific, by operating one distribution center next to each demand point, the supply chain planner minimizes the distances travelled with the environmentally inefficient delivery truck. This in turn minimizes the amount of various emissions generated in the system. 2.2 Energy efficient transport fleet and equipment The utilization of advanced Euro norm and hybrid heavy duty and delivery trucks minimize significantly the amount of Particulate Matters (PMs), Hydrocarbon (HC), and Nitric Oxide emissions (NOx) produced through technologically advanced combustion and therefore reduced energy consumption. Wallmart procured hybrid diesel-electric and refrigerated trucks that required less energy for cooling so the engine could be turned off when the truck stopped. 2.3 Increase of vehicle utilization rates and reduction of empty returns Increase in vehicle utilization rates could be achieved through (i) the application of nominated day delivery systems by suppliers (ii) the cooperation between transport users (iii) the application of efficient packaging techniques, and (iv) the transportation of reverse logistics flows. 17
  • 18. 2.4 Vehicle routing and scheduling A large proportion of freight distribution is carried out by road vehicles. The problem of organizing and routing a fleet in a way that reduces transportation costs and improves the level of service provided, is called the vehicle routing and scheduling problem There is a variety of software packages for providing routes and schedules, while managing substantial cost savings (from 5 to 20%) of the global transportation costs, these cost savings are mainly due to the reduction of unnecessary distances traveled which may lead in the reduction of fuel consumption and thus green house gasses. 2.5 Fuel –efficient driving (eco-driving) Driver training programs have shown to improve fuel efficiency by 8-10%. To be more specific, by leaving the engine idling unnecessarily, failing to check tire pressures and not reporting on engine problems or oil leaks, drivers waste a lot of fuel. 18
  • 19. 3.0 Green Warehousing Green warehousing incorporates practices that aim to minimize the environmental impact of warehousing operations. To be more specific, it incorporates practices that (i) maintain the warehouses temperature and improve its lighting efficiency (ii) improve the energy efficiency of mechanical handling operations (iii) handle the remaining pallets. 3.1 Energy Savings Fuel, oil or gas is the primary source for heating a warehouse while electricity for cooling. The extend of which energy is consumed is primarily determined by (i) the temperature required to maintain the stored products in a satisfactory condition. (ii) the background temperature of the internal space of the warehouse for the employees to perform their work in comfort and in relation to the extent of the physical requirements and the location of the task undertaken. Significant savings in energy can be achieved through (i) the use of close fitting door locks, close fitting barriers or fast-acting doors in areas where fork lifts entry and exit frequently (ii) the segregation of intake and or dispatch areas from other areas of activity and (iii) the use of zoned or time controlled thermostats. Additionally lighting efficiency in terms of cost, energy use and emissions generated is the most important area in a warehouse to manage. 3.2 Energy Efficiency of handling equipment In order to achieve rapid and intensive movement of goods all warehouses use a range of various mechanical equipment such as (i) fork lifts, for unloading the container or transportation mode and (ii) reach trucks for storing cargo in the distribution center, at different heights. This increases substantially energy requirements in petrol or LPG gas (for fork lifts) as also in electricity (for recharging the batteries of the reach trucks). 19
  • 20. The environmental impact of the mechanical handling equipment utilized in the warehouse could be minimized through (i) the utilization of internal combustion power units using bio- diesel or hybrid fuel combinations along with hydrogen fuel cell technologies for the forklifts and (ii) the use of 3-phase AC high-frequency, fast-charging systems and opportunity-charge batteries. 3.3 Pallet handling practices The disposal of different sized pallets is a very important problem for many warehouse operators. From an environmental perspective 12% of all lumber processed in the United States was required for manufacturing pallets. In order to deal with this problem a large furniture manufacturer, has participated in an online Materials Exchange Program hosted by the Eco Efficiency Center, offering the pallets to interested parties. The adoption of this practice has been estimated to divert 60,000kg of wood waste away from the landfill annually 4.0 Reverse Logistics This work will identify the ecological ramifications of product recovery and waste management as also direct reuse of products. 4.1 Product recovery Product recovery management involves the management of all used and discarded products, components and materials in order to recover as much of the products ecological and economical value, and therefore reduce the quantities of generated waste. It incorporates five product recovery options namely (i) repair, (ii) refurbishing, (iii) remanufacturing, (iv) cannibalization and (v) recycling. 20
  • 21. 4.2 Waste management Waste management involves pre treatment of waste. To be more specific and based on the producer Pre-Treatment Requirement of the Landfill directive implemented in October 2007, Pre-treatment is undertaken when the waste has passed by a three point test in which all three points have been satisfied. To be more specific: • It must be a physical, thermal or chemical, or biological process, including sorting. • It must alter the characteristics of waste • It must reduce its volume, or its hazardous nature, or facilitate its handling or enhance its recovery. 4.3 Re-use Reuse is a strategy that eliminates waste, reduces waste disposal costs, and conserves energy and materials. It involves taking useful products, such as furniture, books and appliances, discarded by those who no longer want or need them and redistributing them to those who do. In contrast to recycling, which recovers materials for processing, reuse recovers the original product. Reuse, therefore, primarily involves collection and redistribution of goods. Product returns are an increasing concern to industry. Large retailers can have return rates in excess of 10% of sales, and manufacturers such as Hewlett-Packard report product return costs that exceed 2% of total outbound sales. 21
  • 22. 22