2. How Can We Help?
SALES
• What? Whom? How?
• Deploy a Go-To-Market Strategy
Performance Coaching & Analytics
• What & How to Measure
• Key Drivers of Business
• Metrics Training & Analytics
Business Process Improvement
• Problem Solving Approach
• Capability Building
XServe Consulting www.xserve.in
3. Developing the SALES Process….
WHAT do we SELL?
Call Answering Service, Technical Support,
“The Objective is to F&A, Legal Process Outsourcing, Customer
develop & deploy Retention, Collections, RPO???
business processes & To WHOM do we SELL?
products to identify & Business Verticals (Telecom, Technology, BFSI etc.)
engage viable Industries
Geographies
prospects”
HOW do we SELL?
Sales Process, Channels, Pricing, Competitive Advantage, Value
Proposition
XServe Consulting www.xserve.in
4. Go-To-Market Strategy
Create a Service Portfolio for identified
business verticals
What are our Aspirations?
What do we have now? Value Proposition, Services
Where are the GAPS?
The Selling Landscape
How do we SELL? Partners, Promotions, Conferences
Service & Engagement Model
How do we work with clients? PARTNER & not PROVIDER
How do we stay COMPETITIVE?
The SALES Process
Identify Prospects & Develop Contacts
Engage & Educate
Document Business Case & Submit Proposal
Design & Implement Transition Plan
XServe Consulting www.xserve.in
6. BPO Metrics Training
Measuring & Monitoring Performance….
WHAT? HOW?
Key BPO Metrics
Relevant Drivers for BPO Business
Collection of DATA
Metrics Tracking & Monitoring
Operational Definitions & Measurements
XServe Consulting www.xserve.in
7. Client Reviews
Preparation & Presentation
Data Analytics & Representation
• Trend & Variation Analysis
• Outlier Analysis
• Controllable & Uncontrollable Causes
• Root Cause Analysis
Action Plan
• Process & Team Level Actionable
• Outlier Improvement Plan
• Performance Forecast
• Early Warning Signals
Innovation
• Proposals for process changes based on historical data analysis & end-customer
behaviour
• Additional Service Offerings
• Productivity & Quality Improvement Plan
• Competitor Analysis & Suggestions
XServe Consulting www.xserve.in
8. Process Improvement
Improvement Projects for Key
Business Metrics
Identify pain areas and improvement
opportunities
Initiate & mentor improvement projects:
Lean & Six Sigma
Ensure successful completion & Deploy
control measures with a review
mechanism
Hand-over the improved process to the
Client
XServe Consulting www.xserve.in
9. Capability Building
Lean & Six Sigma Training Programs
Reduction in waste
by streamlining a Lean
process
Lean accelerates Six Sigma.
Lean Solving problems &
Six Sigma improving processes is faster
& more efficient
Reduction in defects Six
by effectively solving Sigma
problems
Trainings for Project Champions, Leaders & Members
Hands-on training for advanced statistical tools & software
Extended support post training for successful completion of high-impact
projects
XServe Consulting www.xserve.in
10. Connect With Us
www.xserve.in
contact@xserve.in
(+91) 981.925.2988