1. Netesh Pardhi
Service Now Administrator & Developer - Tech Mahindra
Balasore, Orissa, 756001, IN - Email me on Indeed: indeed.com/r/Netesh-Pardhi/22cd77b3d669c4e9
WORK EXPERIENCE
Service Now Administrator & Developer
Applied Materials Inc - Berlin - January 2013 to Present
Platform: Berlin, Calgary, Dublin
Responsibility;
• Administration and development activities for the snow tool.
• Understanding requirement and implementing workflows, fixing the bugs.
• Handling day to day L1, L2 support/Enhancements issues in the environment.
• Involved the Troubleshooting bugs/error.
• Coordinating with HI-support for issues in the environment.
• Creating/modifying UI Policy, Data Policy, Business Rules, Client Scripts and ACLs as per requirement.
• Moving the code through Update Sets between production and dev instances and testing.
• Setting up new SLAs/OLAs and targets as per client requirement.
• Managing the bulk data through import sets.
• Creating and modifying new notifications.
• Working on Knowledge Base and Service Catalog.
• Performing daily check activities.
• Documenting the SOPs for the team.
• Scheduling weekly and monthly reporting for the team.
BMC Remedy Administrator
Applied Materials Inc - December 2011 to January 2013
Role: BMC Remedy Administrator
Tools:
ITSM: BMC Remedy IT Service Management 7.6.00 patch 001
AR System: BMC Remedy ARS v 7.5.00 patch 006
OS: UNIX, Windows 2003 server
Software Products: Oracle 11g Enterprise Edition, SQL Server 2005, Apache Tomcat
Responsibility;
• Experience in Remedy AR System and ITSM suite - Remedy Helpdesk, Change Management, Asset
Management, Service Level Agreements.
• Worked on customization, support and maintenance of ITSM Modules (Incident Management, Problem
Management, Change Management, and Service Level Management)
• Configure Service level managements as per client requirement
• Application support and system administration activities
• Setting up of various SLAs and targets as per Client requirement.
• Creation of Operational and Product Categorizations, Configuration Items (CI) and updating CMDB.
• Bulk uploads of Configuration Items (CI) to CMDB Data via AR Import tool.
• Involved in troubleshooting bugs/error
• Coordinate with Unix/Network/DB team members to troubleshoot and resolve outages
2. • Knowledge in core Remedy which includes forms, active links, filters and escalations.
• Proposing and implementing value additions to the client and create knowledge base documents
• Participate in weekly review meetings with the Client
• Performing regular housing keeping activities including daily checks and reports
• SLA Tracking and process compliance
Project Executed
EDUCATION
Diploma in Computer Sc
BHUBANANANDA ORISSA SCHOOL OF ENGG
SKILLS
Service-Now Administrator & Developer
ADDITIONAL INFORMATION
⇒ Operating Systems: Windows2003 Server, Networking, Configuring LAN and WAN devices
⇒ Web Server Software / Mail Server Software: IIS, MS Exchange.
⇒ Relational Database: Oracle, MySQL
PROFESSIONAL TRAININGS
Present Address: House#302, 4th Floor, Daiwick Mansion, Govind Sethy Palaya Road, Konappana Agrahara,
Bangalore- 560100, Karnataka
Permanent Address: AT/PO- Azimabad, Jail Road, DIST-Balasore, Orissa-756001
Passport No.: L8456331
