This document discusses nonverbal communication and effective listening. It describes how nonverbal cues like facial expressions, gestures, eye contact, touch, space, and voice convey messages without words. These cues include happiness, sadness, anger and other emotions. It also lists tips for being an active listener, such as focusing on the speaker, avoiding distractions, understanding their perspective, and asking questions. Additionally, it notes that communication is improved when messages have visual elements like pictures accompanying text.

1. PREPARED BY
NIJAZ N

3. • Messages can be communicated through gestures and
touch, body language or posture, facial expression and eye
contact.
• The process of communication through sending and
receiving wordless cues between people.

4. • Facial expressions : happiness, sadness, anger, surprise, fear, and
disgust .
• Body movements and posture : how your perceptions of people are
affected by the way they sit, walk, stand up, or hold their head.
• Gestures : wave, point, beckon, and use our hands when we’re
arguing or speaking.
• Eye Contact : someone can communicate many things, including
interest, affection, hostility, or attraction.

5. • Touch : a weak handshake, a timid tap on the shoulder, a warm
bear hug, a reassuring slap on the back, a patronizing pat on the head,
or a controlling grip on your arm.
• Space : You can use physical space to communicate many
different nonverbal messages, including signals of intimacy and
affection, aggression or dominance.
• Voice:

6. • Is a component of meta-communication
• Refers to non-verbal elements of speech

7. • Facial expressions
• Tones of voice
• Gestures
• Eye contact
• Spatial arrangements
• Patterns of touch
• Expressive movements
• Silence

9. • Is the interpretation of body
language such as facial
expressions and gestures — or,
more formally, non-verbal
behavior related to movement,
either of any part of the body
or the body as a whole.

12. • Listening means attentiveness
and interest perceptible in the
posture as well as expressions.
• Communication cannot take place
until and unless a message is
heard and retained thoroughly
and positively by the
receivers/listeners.

13. 1. Discover your interests’ field.
2. Grasp and understand the matter/content.
3. Remain calm. Do not loose your temper. Anger hampers and inhibits
communication. Angry people jam their minds to the words of others.
4. Be open to accept new ideas and information.
5. Jot down and take a note of important points.
6. Work upon listening. Analyze and evaluate the speech in spare time.
7. Rephrase and summarize the speaker’s ideas.
8. Keep on asking questions. This demonstrates that how well you understand
the speaker’s ideas and also that you are listening.
9. Avoid distractions.
10. “Step into the shoes of others”, i.e., put yourself in the position of the speaker
and observe things from his view point. This will help creating an atmosphere
of mutual understanding and improve the exchange of ideas in communication
process.

15. • Communication through visual
aid .
• A skillful combination of text and
pictures .
• Explores the idea that a visual
message accompanying text has
a greater power to inform,
educate, or persuade a person or
audience

16. • Slide Presentations
• Memos
• Videos.
• Displays