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Understanding & Competing
                      against Blackhat local tactics




Mike Ramsey
NiftyMarketing.com
@NiftyMarketing
gplus.to/MikeRamsey
@NiftyMarketing



        The “Hat” scale


                    My Focus

Pure                 Cause Harm   Pure
white                             black
@NiftyMarketing




  Negative Local SEO
has been in practice for
       years…
@NiftyMarketing



Fake Reviews
@NiftyMarketing
@NiftyMarketing



                 Reviews Matter

72%           of consumers trust online reviews as much as
              personal recommendations.



52%           said that positive online reviews make them
              more likely to use a local business.



The Local Consumer Review Survey 2012 From Bright Local (4,500 surveyed)
@NiftyMarketing




It’s   Freaking Easy
@NiftyMarketing




Fake reviews are everywhere that reviews can be found
@NiftyMarketing


       Re-Submitting Negative
             Reviews




Seatitlite would edit the review every few days to keep this at the top.
@NiftyMarketing




                Common Story…




Google Places Forum has 160+ threads since March on Fake Reviews
@NiftyMarketing


                                                                           Only
                                                                           Positive
                                                                           Review
Competitor

Competitor

Competitor

Competitor


Competitor

Competitor



Interesting…. Lorena really visits a lot of cell repair shops she hates.
@NiftyMarketing


                                                                            Only
                                                                            Positive
                                                                            Review




Competitor

Competitor


Competitor

Competitor

Competitor


Interesting…. Emmanuel really visits a lot of cell repair shops he hates.
@NiftyMarketing




           IDEA!


Emmanuel           Lorena
@NiftyMarketing


                       Only
                       Positive
                       Review




                     Same
                     Company


Competitor


Competitor

Competitor
@NiftyMarketing




           IDEA!


Emmanuel            Aboule




           Lorena
@NiftyMarketing


Matt McGee is Team Edward
@NiftyMarketing




The Cell Specialist has

          8
Fake Negative Reviews
@NiftyMarketing

                                                  32 - 5 star reviews




                8 Negative Reviews




It would take The Cell Specialist 32 – 5 star reviews to bring average star rating to 4.
@NiftyMarketing




local
@NiftyMarketing

Google
account




 Before


 Google
  User



  After



Google+ Local hides the identity of all reviews unless the user links them to +
@NiftyMarketing




Everyone will be seeing this…
@NiftyMarketing




Warning!!!
@NiftyMarketing




Last Chance to
  Back Out!
@NiftyMarketing




What if I don’t want to leave
reviews with my full name?
@NiftyMarketing
@NiftyMarketing
@NiftyMarketing




That’s a lot of fake Google+ accounts
@NiftyMarketing




It is now more difficult to
get   REAL Google reviews...
@NiftyMarketing




             Track Your Reviews…
Getmelisted.net




LocationMonitor.com
@NiftyMarketing




     Track Your Reviews (cont.)
Getlisted.or
g




Reviewpush.com
@NiftyMarketing




If you are notified of negative
           reviews…
@NiftyMarketing




Breath…
@NiftyMarketing




                           Research…
1. Look at the reviewer account (if applicable)




Hint: You have to sign up for a Google+ account to see review history.
@NiftyMarketing




           Research (cont.)
2. Match Story and Date with Employees to find out
more details on the event.
@NiftyMarketing


Flag as inappropriate
@NiftyMarketing

   http://support.google.com/places/bin/static.py?hl=en&ts=1386120&page=ts.cs




Tip: This is the most important link in local.
@NiftyMarketing




Warning: From Google
@NiftyMarketing




   Post in Google and Your
Business Forum and pray that
Vanessa and TC’s are having a
          good day.

Forum at http://productforums.google.com/forum/#!forum/business
@NiftyMarketing




Publically Humiliate
      Google
@NiftyMarketing




    Carefully Respond



?
@NiftyMarketing




     The Best Defense is a Good
              Offense




Hint: Create a review business card that points people to yourdomain.com/reviews
@NiftyMarketing
@NiftyMarketing




Google counts all of these directories you can be listed on as a “Citation”
@NiftyMarketing




Spammers can submit wrong info out on these places.
@NiftyMarketing
             1


                                         2




                                     3




DAAANG…. Someone submitted 3 business names with a different phone number.
@NiftyMarketing




           Claim ALL the listings
          you can with the correct
            information by hand.


Tip: This is the best way to fight against bad data.
@NiftyMarketing




                       ED

Bad NAP + You =
@NiftyMarketing




Images



Image from SearchEngineRoundTable.com
@NiftyMarketing




Pointed to by Nyago + Mike Blumenthal.
@NiftyMarketing




          How to Flagem…



Tip: Visit Mike Blumenthal’s blog to get the email address.
@NiftyMarketing
@NiftyMarketing




       Hijacked Listings



Hijacked listing using mapmaker
@NiftyMarketing


  Marked as duplicate
  of Spam Business
 Changed Address


 Changed Phone

 Changed Website




  Changed Category

TIP: My secret weapon is viewing a listing’s edit history.
@NiftyMarketing




                                                    WTF?

This listing is in the process of being hijacked.
@NiftyMarketing




TIP: Watch your phone number…might be the only thing that gets changed.
@NiftyMarketing



       Moving Locations


    Uninhabited Island



Dragging map pins outside of service area can hurt rankings.
@NiftyMarketing




      Marked as Closed



Example from MAY 21st of a business marked as closed.
@NiftyMarketing




This is what the search result looks like.
@NiftyMarketing




Tip: Click not true, have your staff click it, and your friends, and their friends.
@NiftyMarketing




     Log in to your listing often…
       And do a “null” submit



Tip: This is the most important denfensive tactic….ever.
@NiftyMarketing



        The “Hat” scale


                  Don’t Do This

Pure                   Cause Harm   Pure
white                               black
@NiftyMarketing



Worst Blackhat Ever
@NiftyMarketing



Mike “Black”menthal
@NiftyMarketing




                                                    He Beet
                                                    Bombed
                                                    Aaron
                                                    Weiche

Uploaded an image of beets because Aaron didn’t eat them at the Olean Conference.
@NiftyMarketing




   He
   Closed
   Google



Featured in the New York Times for his “Blackhattery”
THANK YOU

Mike Ramsey
NiftyMarketing.com
@NiftyMarketing
gplus.to/MikeRamsey

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Editor's Notes

  1. Excited to talk about onsite tatics. Year and a half ago, you didn’t even need a website to rank in Google Places.
  2. ----- Meeting Notes (6/5/12 08:42) -----Heres more how it really is.
  3. Excited to talk about onsite tatics. Year and a half ago, you didn’t even need a website to rank in Google Places.