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Public speaking and listening skills

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public speaking

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Public speaking and listening skills

  1. 1. We’re happy to have you with us
  4. 4. Public Speaking Produces Anxiety in Most People 3. Death 2. Snakes 1. Public Speaking People’s Biggest Fears
  5. 5. The ability to speak in front of audience is considered as a sign of Self-confidence. WhySpeakinPublic?
  7. 7. Matter Start with a proper GREETING to the judges and audience Organize your speech into three basic parts 1. Attractive- INTRODUCTION 2. Meaningful-MAIN SPEECH 3. Clear & Crisp- CONCLUSION
  8. 8. Matter MAKE the introduction BRIEF but ATTENTION GATHERING EMPHASIZE your arguments but don’t show bias. END with a word of thanks.
  9. 9. Matter OPEN your speech with any one of the four techniques :  Quotation  Example  Definition  Humour ( HUMOUR is little difficult to deliver ; unless you are good at telling jokes, DON’T try this technique )
  10. 10. LANGUAGE USE correct pronounciation. PREFER simple sentences. AVOID Use of big words to show off jargon & slang.
  11. 11. Overcoming Speech Anxiety Acknowledge Your Fear Act Confident Channel Nervous Energy
  12. 12. Things You Should Do  Eye contact  Can glance at notes  Appropriate gestures  Rhetorical questions to involve audience
  13. 13. Things You Shouldn’t Do  Read directly from notes  Read directly from screen  Turn back on audience  Slouch, hands in pockets  No um, ah, you know’s  No nervous gestures  Talk too fast,  Talk too quietly
  14. 14. Practice takes you from this..
  15. 15. To this….
  16. 16. Listening Skills
  17. 17. Good Listeners •Show keenness •Expressions •Alertness •Questions •Not neglecting physical aspects •Valid reason for criticism •Responds non-verbally
  18. 18. Implications •Good listening helps you to take better decisions and make better policies in organization. •On the contrary lack of proper listening can lead to embarrassing situations because of a gap in coordination and understanding.
  19. 19. Why listening skills are important •Improves relationships •Improves our knowledge •Improves our understanding •Prevents problems escalating •Saves time and energy •Can save money •Leads to better results
  20. 20. Tips for Effective Listening  DO’s  Be mentally prepared to listen  Evaluate the speech not the speaker  Be unbiased to the speaker by depersonalizing your feelings  Fight distractions by closing off sound sources  Be open minded  Ask questions to clarify and not to overshadow intelligence  Paraphrase from time to time  Send appropriate non-verbal signals time to time  Don’ts  Not to pay undue emphasis on vocabulary as you can use the context to understand the meaning  Not to pay too much attention to the accessories and clothing of the speaker  Not to prepare your responses while the speaker is speaking  Avoid preconceptions and prejudices  Not to get distracted by outside influences  Not to interrupt too often  Not to show boredom
  21. 21. Difference between HEARING and LISTENING
  22. 22. Hearing To perceive sound via the ear
  23. 23. Listening To concentrate on hearing something; heed or pay attention to Collins English Dictionary
  24. 24. Simple listening technique 1. Listen- Don’t interrupt Let the speaker finish Concentrate on what is being said and how it is being said Make notes if this helps Show the speaker that you are listening 2. Question- Check understanding 3. Summarise- Paraphrase what the speaker has just told you
  25. 25. Barriers to effective listening •Interrupting – knowing the answer •Trying to be helpful •Seeing discussion as competition •Distraction - red flag words – emotional triggers •Gap searching
  26. 26. The following saying summarizes the importance of listening: "We have two ears and one mouth so that we can listen twice as much as we speak.“
  27. 27. Characteristics of Listening L = Look interested I = Involve yourself by responding S = Stay on target T = Test your understanding E = Evaluate the message N = Neutralize your feelings
  28. 28. 10 Steps to Effective Listening Step 1: Face the speaker and maintain eye contact. Step 2: Be attentive, but relaxed. Step 3: Keep an open mind. Step 4: Listen to the words and try to picture what the speaker is saying. Step 5: Don’t interrupt and don’t impose your “solutions.”
  29. 29. Step 6: Wait for the speaker to pause to ask clarifying questions. Step 7: Ask questions only to ensure understanding. Step 8: Try to feel what the speaker is feeling. Step 9: Give the speaker regular feedback. Step 10: Pay attention to what isn’t said—to nonverbal cues.
  30. 30. The Process of Listening can be categorized into 4 main areas •Hear •Clarify •Interpret •Respond