19. It must be made clear to all members exactly what is expected of them to achieve a highly successful student salon.
20.
21.
22. The more clients that the learner services, the more prepared they will be for the salon after they graduate.
23. When the entire school team focuses on the common goal of increased revenue, profit is maximized, educational quality improves, and everyone benefits.
24.
25. A dirty or disorderly reception area can tarnish the community’s image of the school and the education it provides.
29. The client should be greeted warmly, made to feel important, and experience a friendly, positive welcome.
30.
31. In the high-tech, high touch environment of a salon, the practice of sanitation and disinfection is essential.
32. Educators will assign and monitor other general sanitation duties that will ultimately leave the salon in the best possible condition for the next day’s services.
33. The example set by the educator is critical to the success of the graduates.
34. The team should automatically take steps to correct any minor concerns.
35.
36. In cosmetology schools, a release form or hold harmless form is signed by clients for all chemical services.
37. It releases the school and students from responsibility from accidents or damages.
38. It is not legally binding and will not totally absolve the business of responsibility.
39. It is used primarily to fully explain to clients whose hair is in questionable condition that their hair may not withstand the chemical service.
40. It encourages the clients to be more honest about the condition of their hair.
41. Educators must ensure that it is critical to obtain the client’s signature prior to the service.
49. The Student Image- The way students dress and groom themselves is a reflection of their own self-image, but also a reflection of the school and clinic.
56. Students should be taught to extend themselves by doing or saying a little bit more than is absolutely required.
57.
58.
59. Ticket upgrading is nothing more than suggesting an additional service to the client.
60. Professional ethics mandate that the student stylist does not suggest services tor products that are not needed by the client.
61.
62. However, if downtime is used effectively, the student will stay busy through the day. Downtime Ideas: Client Awareness Cards- Mailings that inform clients of specials or promotions. Birthday Cards. Client Appreciation Cards- Send to loyal clients. Reminder Cards. Client Referral Cards- Requests containing business cards asking clients to refer friends. Reminder Calls. Contact Inactive Clients
66. Three key elements are involved in zone teaching.The educator needs to walk through her assigned zone and check the area for safety. This step occurs in no more than a few minutes. Walk through and check for comfort. May include offering clients beverages or making sure drapes are properly applied. Simply teach. Follow a student-to-student pattern.