SlideShare a Scribd company logo
1 of 14
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
1
Social Media
Best Practices Guide
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
2
Online. Offline. Inline.
Keep your Online & Offline messaging Inline.
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
3
Timely Response
Make sure you reply to
messages in a timely manner
& that your messages are
relevant to that season/
time of year.
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
4
Ch-ch-changes
Stay on top of social media changes
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
5
Measure and Analyze
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
6
Measure and Analyze
There are many back-end metrics called Insights
that you should use to evaluate your post
strategy to get maximum results.
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
7
Post Consistently
Use of a
Scheduling
tool really
helps here.
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
8
80/20 Rule
Use Pareto's Principle
80% of the time, 20% of the time,
Post content that is:
Educational Promotional
Entertaining
Engaging
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
9
Use Compelling Content
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
10
Listen Louder
By searching for/ employing:
 Keywords/phrases
 Google Alerts
 Follow hashtags
 Create streams
 80/20 Listening
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
11
Cross-pollinate
Connect your
different social
networks to each
other.
While some may
find you on 1
particular network,
they may prefer to
interact with you
on another.
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
12
&
Lastly…
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
13
Be Social!
Talk about more than your business—
Include what you would say & do
at a BBQ or cocktail party.
© 2013 SUCCESSWERKS. Do Not Copy or Distribute.
14
Nhat Pham
info@successwerks.com
www.SUCCESSWERKS.COM
RoadWarriorShow.com
Mondays 9AM ET
Contact Us
/SUCCESSWERKS

More Related Content

More from Nhat Pham

Advanced LinkedIn: From Play to Pay
Advanced LinkedIn: From Play to PayAdvanced LinkedIn: From Play to Pay
Advanced LinkedIn: From Play to PayNhat Pham
 
digital demo: 5Ms, Targeted Ads, social media & more
digital demo: 5Ms, Targeted Ads, social media & moredigital demo: 5Ms, Targeted Ads, social media & more
digital demo: 5Ms, Targeted Ads, social media & moreNhat Pham
 
NISA Conference 2015: Winning the Battle for Qualified Candidates
NISA Conference 2015: Winning the Battle for Qualified CandidatesNISA Conference 2015: Winning the Battle for Qualified Candidates
NISA Conference 2015: Winning the Battle for Qualified CandidatesNhat Pham
 
Henrico Citizen Business Branding Summit
Henrico Citizen Business Branding Summit Henrico Citizen Business Branding Summit
Henrico Citizen Business Branding Summit Nhat Pham
 
Hardywood craft brewery video roi case study 1
Hardywood craft brewery video roi case study 1Hardywood craft brewery video roi case study 1
Hardywood craft brewery video roi case study 1Nhat Pham
 
Hardywood craft brewery social media roi case study 2
Hardywood craft brewery social media roi case study 2Hardywood craft brewery social media roi case study 2
Hardywood craft brewery social media roi case study 2Nhat Pham
 
Tots on the-go social media roi case study
Tots on the-go social media roi case studyTots on the-go social media roi case study
Tots on the-go social media roi case studyNhat Pham
 
Puritan dry cleaners social media roi case study
Puritan dry cleaners social media roi case studyPuritan dry cleaners social media roi case study
Puritan dry cleaners social media roi case studyNhat Pham
 
Mekong social media roi craft beer and restaurant case study
Mekong social media roi craft beer and restaurant case studyMekong social media roi craft beer and restaurant case study
Mekong social media roi craft beer and restaurant case studyNhat Pham
 
Social media for national association for state workforce agencies
Social media for national association for state workforce agencies Social media for national association for state workforce agencies
Social media for national association for state workforce agencies Nhat Pham
 

More from Nhat Pham (10)

Advanced LinkedIn: From Play to Pay
Advanced LinkedIn: From Play to PayAdvanced LinkedIn: From Play to Pay
Advanced LinkedIn: From Play to Pay
 
digital demo: 5Ms, Targeted Ads, social media & more
digital demo: 5Ms, Targeted Ads, social media & moredigital demo: 5Ms, Targeted Ads, social media & more
digital demo: 5Ms, Targeted Ads, social media & more
 
NISA Conference 2015: Winning the Battle for Qualified Candidates
NISA Conference 2015: Winning the Battle for Qualified CandidatesNISA Conference 2015: Winning the Battle for Qualified Candidates
NISA Conference 2015: Winning the Battle for Qualified Candidates
 
Henrico Citizen Business Branding Summit
Henrico Citizen Business Branding Summit Henrico Citizen Business Branding Summit
Henrico Citizen Business Branding Summit
 
Hardywood craft brewery video roi case study 1
Hardywood craft brewery video roi case study 1Hardywood craft brewery video roi case study 1
Hardywood craft brewery video roi case study 1
 
Hardywood craft brewery social media roi case study 2
Hardywood craft brewery social media roi case study 2Hardywood craft brewery social media roi case study 2
Hardywood craft brewery social media roi case study 2
 
Tots on the-go social media roi case study
Tots on the-go social media roi case studyTots on the-go social media roi case study
Tots on the-go social media roi case study
 
Puritan dry cleaners social media roi case study
Puritan dry cleaners social media roi case studyPuritan dry cleaners social media roi case study
Puritan dry cleaners social media roi case study
 
Mekong social media roi craft beer and restaurant case study
Mekong social media roi craft beer and restaurant case studyMekong social media roi craft beer and restaurant case study
Mekong social media roi craft beer and restaurant case study
 
Social media for national association for state workforce agencies
Social media for national association for state workforce agencies Social media for national association for state workforce agencies
Social media for national association for state workforce agencies
 

Recently uploaded

Geostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.pptGeostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.pptUsmanKaran
 
15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdf15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Rohan Jaitley: Central Gov't Standing Counsel for Justice
Rohan Jaitley: Central Gov't Standing Counsel for JusticeRohan Jaitley: Central Gov't Standing Counsel for Justice
Rohan Jaitley: Central Gov't Standing Counsel for JusticeAbdulGhani778830
 
Global Terrorism and its types and prevention ppt.
Global Terrorism and its types and prevention ppt.Global Terrorism and its types and prevention ppt.
Global Terrorism and its types and prevention ppt.NaveedKhaskheli1
 
57 Bidens Annihilation Nation Policy.pdf
57 Bidens Annihilation Nation Policy.pdf57 Bidens Annihilation Nation Policy.pdf
57 Bidens Annihilation Nation Policy.pdfGerald Furnkranz
 
Political-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptxPolitical-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptxSasikiranMarri
 
IndiaWest: Your Trusted Source for Today's Global News
IndiaWest: Your Trusted Source for Today's Global NewsIndiaWest: Your Trusted Source for Today's Global News
IndiaWest: Your Trusted Source for Today's Global NewsIndiaWest2
 
16042024_First India Newspaper Jaipur.pdf
16042024_First India Newspaper Jaipur.pdf16042024_First India Newspaper Jaipur.pdf
16042024_First India Newspaper Jaipur.pdfFIRST INDIA
 
Foreign Relation of Pakistan with Neighboring Countries.pptx
Foreign Relation of Pakistan with Neighboring Countries.pptxForeign Relation of Pakistan with Neighboring Countries.pptx
Foreign Relation of Pakistan with Neighboring Countries.pptxunark75
 

Recently uploaded (9)

Geostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.pptGeostrategic significance of South Asian countries.ppt
Geostrategic significance of South Asian countries.ppt
 
15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdf15042024_First India Newspaper Jaipur.pdf
15042024_First India Newspaper Jaipur.pdf
 
Rohan Jaitley: Central Gov't Standing Counsel for Justice
Rohan Jaitley: Central Gov't Standing Counsel for JusticeRohan Jaitley: Central Gov't Standing Counsel for Justice
Rohan Jaitley: Central Gov't Standing Counsel for Justice
 
Global Terrorism and its types and prevention ppt.
Global Terrorism and its types and prevention ppt.Global Terrorism and its types and prevention ppt.
Global Terrorism and its types and prevention ppt.
 
57 Bidens Annihilation Nation Policy.pdf
57 Bidens Annihilation Nation Policy.pdf57 Bidens Annihilation Nation Policy.pdf
57 Bidens Annihilation Nation Policy.pdf
 
Political-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptxPolitical-Ideologies-and-The-Movements.pptx
Political-Ideologies-and-The-Movements.pptx
 
IndiaWest: Your Trusted Source for Today's Global News
IndiaWest: Your Trusted Source for Today's Global NewsIndiaWest: Your Trusted Source for Today's Global News
IndiaWest: Your Trusted Source for Today's Global News
 
16042024_First India Newspaper Jaipur.pdf
16042024_First India Newspaper Jaipur.pdf16042024_First India Newspaper Jaipur.pdf
16042024_First India Newspaper Jaipur.pdf
 
Foreign Relation of Pakistan with Neighboring Countries.pptx
Foreign Relation of Pakistan with Neighboring Countries.pptxForeign Relation of Pakistan with Neighboring Countries.pptx
Foreign Relation of Pakistan with Neighboring Countries.pptx
 

Social media best practices guide successwerks nhat pham

  • 1. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 1 Social Media Best Practices Guide
  • 2. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 2 Online. Offline. Inline. Keep your Online & Offline messaging Inline.
  • 3. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 3 Timely Response Make sure you reply to messages in a timely manner & that your messages are relevant to that season/ time of year.
  • 4. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 4 Ch-ch-changes Stay on top of social media changes
  • 5. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 5 Measure and Analyze
  • 6. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 6 Measure and Analyze There are many back-end metrics called Insights that you should use to evaluate your post strategy to get maximum results.
  • 7. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 7 Post Consistently Use of a Scheduling tool really helps here.
  • 8. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 8 80/20 Rule Use Pareto's Principle 80% of the time, 20% of the time, Post content that is: Educational Promotional Entertaining Engaging
  • 9. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 9 Use Compelling Content
  • 10. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 10 Listen Louder By searching for/ employing:  Keywords/phrases  Google Alerts  Follow hashtags  Create streams  80/20 Listening
  • 11. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 11 Cross-pollinate Connect your different social networks to each other. While some may find you on 1 particular network, they may prefer to interact with you on another.
  • 12. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 12 & Lastly…
  • 13. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 13 Be Social! Talk about more than your business— Include what you would say & do at a BBQ or cocktail party.
  • 14. © 2013 SUCCESSWERKS. Do Not Copy or Distribute. 14 Nhat Pham info@successwerks.com www.SUCCESSWERKS.COM RoadWarriorShow.com Mondays 9AM ET Contact Us /SUCCESSWERKS

Editor's Notes

  1. Integrate social media with product launch, events, and customer service.
  2. Integrate social media with product launch, events, and customer service.
  3. Respond within minutes or hours (not days) to any comments on social media about customer service, product capability, events, how to, locations etc. You need to track your name to do this.
  4. Stay educated – Facebook has it’s EdgeRank, Google has it’s SEO algorithm, Twitter has multi-grouping and all these things change. This will change your strategy on a regular basis. Read a lot about it and attend seminars or find peer groups to get best practice.
  5. Measure and Analyze everything. If you can’t measure it you can’t manage it. Getting great amplification from events through social media  experiences should be compared with direct response from  Google Ads and money spent on SEO.
  6. Measure and Analyze everything. If you can’t measure it you can’t manage it. Getting great amplification from events through social media  experiences should be compared with direct response from  Google Ads and money spent on SEO.
  7. 5-6 times weekly. 2-3 times on specific platforms
  8. 80% should be helpful, informative, entertaining and educational, the other 20% can be self promotional
  9. content like “infotainment,” and “edutainment,” tips and tricks, articles, helpful advice, videos and images, ask questions and run polls
  10. Use hashtags, google alerts, dashboards, monitor keywords, identify influencers
  11. Use hashtags, google alerts, dashboards, monitor keywords, identify influencers
  12. Use hashtags, google alerts, dashboards, monitor keywords, identify influencers
  13. Use hashtags, google alerts, dashboards, monitor keywords, identify influencers